NYCat Posted December 7, 2020 Share Posted December 7, 2020 I'm getting a basically blank page if I check my Sales History. The image I sold is still appearing on the right. Another blank page for Account Balance. Paulette Link to comment Share on other sites More sharing options...
AM Chang Posted December 7, 2020 Share Posted December 7, 2020 (edited) Same here. Home > My Alamy > Sales history Account name : [Empty] [Empty] And 4 images uploaded on 02 Dec 2020, QC passed, not yet showing up for licensing. Andre Edited December 7, 2020 by AM Chang Link to comment Share on other sites More sharing options...
meanderingemu Posted December 7, 2020 Share Posted December 7, 2020 same, but they still appear in "Download sales report" (which is where i usually go first) Link to comment Share on other sites More sharing options...
MizBrown Posted December 7, 2020 Share Posted December 7, 2020 (edited) Yep, same here. Account name isn't showing. Sales report is okay. Edited December 7, 2020 by MizBrown more information Link to comment Share on other sites More sharing options...
Alamy Posted December 7, 2020 Share Posted December 7, 2020 Hi everyone, We were running some essential website maintenance over the weekend, but everything should be back to normal. Let me know if you are facing any further issues. Thanks, Elisabeth Link to comment Share on other sites More sharing options...
Lynne Posted December 7, 2020 Share Posted December 7, 2020 10 minutes ago, Alamy said: Hi everyone, We were running some essential website maintenance over the weekend, but everything should be back to normal. Let me know if you are facing any further issues. Thanks, Elisabeth I'm have no content, only a blank page, in Account Balance and Sales History. It also takes an age to open these pages. Link to comment Share on other sites More sharing options...
Thyrsis Posted December 7, 2020 Share Posted December 7, 2020 Account balance page and sales history page not showing the account name or any info... Link to comment Share on other sites More sharing options...
gvallee Posted December 7, 2020 Share Posted December 7, 2020 Ditto here. Sales History and Account Balance are blank. Link to comment Share on other sites More sharing options...
Mr Standfast Posted December 7, 2020 Share Posted December 7, 2020 1 hour ago, Alamy said: Hi everyone, We were running some essential website maintenance over the weekend, but everything should be back to normal. Let me know if you are facing any further issues. Thanks, Elisabeth I have the same account issues as others are reporting. Link to comment Share on other sites More sharing options...
Alamy Posted December 7, 2020 Share Posted December 7, 2020 Hi everyone, Please can you try and clear your history cache and cookies? All the best, Elisabeth Link to comment Share on other sites More sharing options...
Gilwen Posted December 7, 2020 Share Posted December 7, 2020 Hi tried that Elisabeth. No change Richard 1 Link to comment Share on other sites More sharing options...
VbFolly Posted December 7, 2020 Share Posted December 7, 2020 Measures is also blank. Link to comment Share on other sites More sharing options...
sb photos Posted December 7, 2020 Share Posted December 7, 2020 15 minutes ago, Mr Standfast said: I have the same account issues as others are reporting. Me too, and additionally no views showing that were there before the crash. Link to comment Share on other sites More sharing options...
Phil Crean Posted December 7, 2020 Share Posted December 7, 2020 For me, Sales History is ok, Account Balance is ok, Download Sales Report is ok. Measures shows Graph on Dashboard, but clicking on Your Images tells me I've no data... But clicking on AoA shows data... Phil Link to comment Share on other sites More sharing options...
Thyrsis Posted December 7, 2020 Share Posted December 7, 2020 Sales and account pages are back. But Measures has no data... Link to comment Share on other sites More sharing options...
Pearl Posted December 7, 2020 Share Posted December 7, 2020 40 minutes ago, Phil Crean said: For me, Sales History is ok, Account Balance is ok, Download Sales Report is ok. Measures shows Graph on Dashboard, but clicking on Your Images tells me I've no data... Ditto for me Pearl Link to comment Share on other sites More sharing options...
Bella Posted December 7, 2020 Share Posted December 7, 2020 1 hour ago, Phil Crean said: For me, Sales History is ok, Account Balance is ok, Download Sales Report is ok. Measures shows Graph on Dashboard, but clicking on Your Images tells me I've no data... But clicking on AoA shows data... Phil Same here Link to comment Share on other sites More sharing options...
dov makabaw Posted December 7, 2020 Share Posted December 7, 2020 21 minutes ago, Bella said: Same here ditto Link to comment Share on other sites More sharing options...
Mr Standfast Posted December 7, 2020 Share Posted December 7, 2020 Sales are back, seems to be waking up slowly. Fair enough! Link to comment Share on other sites More sharing options...
Alamy Posted December 7, 2020 Share Posted December 7, 2020 2 hours ago, Gilwen said: Hi tried that Elisabeth. No change Richard Hi Richard, I have reported it to the IT team and they are looking into it. Clearing the history cache usually does the trick, but you might want to try a different browser too. If you are still facing the same problems after this, please email contributors@alamy.com for further advice. All the best, Elisabeth Link to comment Share on other sites More sharing options...
meanderingemu Posted December 7, 2020 Share Posted December 7, 2020 @Alamy Thanks Elisabeth. Cam you confirm if 4 days is now standard for image t go from accepted to On Sale, as this does not seem to be related to maintenance. Link to comment Share on other sites More sharing options...
Alamy Posted December 7, 2020 Share Posted December 7, 2020 35 minutes ago, meanderingemu said: @Alamy Thanks Elisabeth. Cam you confirm if 4 days is now standard for image t go from accepted to On Sale, as this does not seem to be related to maintenance. I can confirm this is not the new standard and it's all related to work being carried out behind the scenes to improve our platform. We're sorry for any delays you have encountered over the last few days and are thanking you all for your patience. All the best, Elisabeth 2 Link to comment Share on other sites More sharing options...
meanderingemu Posted December 7, 2020 Share Posted December 7, 2020 42 minutes ago, Alamy said: I can confirm this is not the new standard and it's all related to work being carried out behind the scenes to improve our platform. We're sorry for any delays you have encountered over the last few days and are thanking you all for your patience. All the best, Elisabeth thanks, just that it does affect workflow, i'm starting to think i need to upload a couple frames through stock at same time LN to reduce the gaps, as this is not the first time in last few months (though i think it was the longest). So the maintenance work started on overnight Thursday to Friday? Would there be anyway to give us some heads up on this? I track the Twitter account, and didn't see any warning that this was going to me a major all week-end undertaking. Again thanks for the feed-back Link to comment Share on other sites More sharing options...
meanderingemu Posted December 7, 2020 Share Posted December 7, 2020 41 minutes ago, PAL Media said: Measures shows no data even though it shows today's date Database update is behind where it should be i see your Live News from the 1st, which would have traditionally gone to stock on Friday, as of this morning. So it does seem to be still behind. So i went through the portfolio of many of the regular Live News UK contributors, and I did not find one image from the 2nd of December of after available for stock. Elizabeth @Alamy, it does not seem as it is business as usual. There seems to be at least a three day lag in the process if this helps your IT team. Link to comment Share on other sites More sharing options...
Allan Bell Posted December 7, 2020 Share Posted December 7, 2020 I am still having all the problems mentioned above. Allan Link to comment Share on other sites More sharing options...
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