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Everything posted by Alamy

  1. Hi All, Apologies on the radio silence up to this point whilst we investigate what's been happening with these sales via a Chinese distributor. The detail is more complex than it appears and we are still picking through the data to ascertain what’s involved and how it has come to pass. I'd also like to apologise for posting this on what is a Friday afternoon here in the UK. It's never the best time to post replies and I'm aware there will may be suspicions that this is some kind of deliberate tactic of waiting for a quiet period but I can assure you it isn't.
  2. Hi all, We're just catching up with the backlog of emails from the Christmas break, so if you've emailed the team you should recieve a response this week. In this case, unfortunately our credit control team have been unable to obtain payment from the customer after chasing for 3 years and the sale has been written off. All the best Corin
  3. Hi all, Thank you for all of the information you have provided here, our CR team are just getting back into the swing of things after the Christmas break and this will be useful to help us look into what's happened in this case to give a clear answer. If you've got a specific question about your sales, please email contributors@alamy.com but be mindful that there may be a delayed response as we get back up to speed and work through the backlog from the festive period. All the best Corin
  4. From December 23rd until January 5th, response times from Contributor Relations and QC will be longer than usual. We'll be up and running to normal speed as quick as we can when we're back from a short break. While we're away you can find useful information on our help pages, or continue to chat to fellow photographers on the forum. Thanks for another great year and here's to a successful 2022!
  5. Hi Phil, This is for images marked as “Exclusive to Alamy” as at the time of sale they did not comply with the requirements to be deemed exclusive. Under the terms of the contributor contract, Alamy has the right reclaim the percentage difference in commission paid in respect of such Content marked as Exclusive to Alamy. The amount reclaimed is the additional 10% commission paid and not the whole license fee. If you have any further questions about your images involved please email the CR team contributors@alamy.com Best Corin
  6. Thank you for your comments, we appreciate and welcome suggestions. We have been working to enhance the level of event information available to us, to help accredit and inform our Live News contributors. PA operate a different model to us; however, we have PA experience within our ALN team which we will be using to drive the Alamy Live News service forward. We are a small but dedicated team who encourage collaboration, so feel free to get in touch with us at news@alamy.com to let us know how we can help you going forward. Thanks, The ALN team
  7. Hi all, Thanks for flagging this - I've raised it with our IT team. Best Corin
  8. And a note on this, clause 4.5 of the contributor contract states: 4.5 Where the Content has been licensed to a Customer in accordance with this Contract, you will not contact that Customer for any reason pertaining to the sale or the use of the Content. Contacting the customer in relation to a licence would represent a breach of the Alamy contributor contract. Alamy
  9. We've left this thread running for as long as possible, but it's now run it's course so we're locking it down. For a bit more background on this current deal that has been discussed, we have limited the licences here to the novel use pool images. As we indicate within the definition of novel use, licenses can include high volume low single value type prices. Novel use is an optional scheme you can opt out of if you wish in April each year. Our average price across the board remains pretty static at around $30 across all licences and this has been the case for the last
  10. Hi Ian - not really the case and not really the spirit of our post, I think you know that. We've held our hands up on this one and re-reviewed your deleted thread and decided to re-instate it - in my view I saw this as a good outcome - we admitted fault and corrected it - lets move on now shall we? We will continue to let as much free posting happen as possible but there will be times when comments or threads need to be removed for breaches of the rules. Any other business would be no different and as mentioned before, we choose to keep our forum open when our competitors don't so
  11. Hi all, The thread in question has now been reinstated but it needs to remain balanced and fact based. Unlike other stock sites, we choose to keep the forum open as we see it as a valuble resource for our contributors. We remove a tiny percentage of posts on the forum and in this case, can admit we were a bit trigger happy. Thanks Alamy
  12. Hi everyone, This process is still ongoing and is taking a little longer than originally hoped. Sadly, it's not as simple as just refuding and rebilling the images again. In addition to the original 20 spotted, upon invetigation there are more affected including images that have not been rebilled, images which have sold multiple times and images which have been rebilled at the differing commission rate - working through this is a manual task which is taking some time to ensure it is correct. Sorry for the delay - but those with commission due back to them will recieve it in du
  13. Hi all, Our DACS team have let me know that those who Alamy claim for should see their payments added to balance of account within the next couple of weeks, around mid-November. Best Corin
  14. Hi Malcom, This shouldn't be happening, I've just tested this at my end and it shows 74,922 images - https://bit.ly/3DRcUrx If you're still unable to find them, email contributors@alamy.com with screenshots and our team can look into it. Best Corin
  15. Hi gvallee, Just quickly on this, previously you could search with no keywords, this would give you a blank search page. Now you can't search without a keyword. To do what you are asking, you will have to perform a keyword search, then once on a search page delete the keywords from search bar and enter the contributor name in advance search filter. You should then see your entire potfolio. You can also share and promote your images on Alamy with your Alamy portfolio page - you'll find this on your contributor dashboard. Best Corin
  16. Hi dunstun365, Our CR team replied to your email at 9.57am yesterday (13/10/21) letting you know that the images are being reinstated for you and should be back on sale shortly. Best Corin
  17. Just one final note from us. To make it clear, we absolutely accept criticism and questions but they have to be presented fairly and professionally. Being agressive, rude or bringing the Alamy brand into disrepute will never be appropriate on the forum. Thanks Alamy
  18. Hi imageplotter, Totally appreciate that there has been a lot of change at Alamy over the last couple of years, this has had an impact on our contributors, staff and customers which has made some feel uneasy. However, the content team are here to support you all as always and value you immensely. That has not and will not change. We run the forum as part of that support offering and have no plans to stop it anytime soon. Of course, never say never as sometimes business decisions and directions change. However, I can reassure you that there are not plans to remove this
  19. Hi Phil, Sorry that you feel that way - constructive criticism is allowed, when it is peppered with defamatory comments and rude language is where we have to draw the line. Best Corin
  20. Hi All, Just thought I'd jump in to express our own disappointment that Andy has decided to take some time away from the forum. We agree that he did have a lot of helpful advice and contributed to a lot here. As I explained to Andy in all of my communication which was friendly and informative, these warnings are given out for a reason. This forum is a place for discussion, help and advice which needs to remain a safe and friendly place and we have guidelines in place to keep it that way for a reason. It is not a place for bad language, harmful opinions or attempting to
  21. Hi Carla, John and Mark are correct, images are available for sale for 180 days after they’ve been deleted in Alamy Image Manager. If log into your account, your Image Manager clearly states these images will be removed on 3rd November 2021. If you have any further worries around this, please email our contributor relations team who are happy to help. Their email is contributors@alamy.com. Thanks Corin
  22. Hi DJ Myford, I have answered this question in my previous reply, please see below. spacecadet is correct and reiterates my answer. As per the contract the tier calculations each year look at licence fees only, so the contributor in your example would still need to make over $250 in sales to remain on gold - regardless of the value of DACS revenue they recieve. Thanks Corin
  23. Hi DJ Mayford, The tier calculation goes on licence fees made through Alamy, not DACS payments. DACS payments via Alamy will be paid to the contributor at 50% after we've taken away admin costs, which average out at around £1 per contributor claimed for. If you have anymore questions, feel free to email contributors@alamy.com and the team will get back to you. Thanks Corin
  24. As mentioned in one of my previous posts on this, we're gathering all the information to pick up all affected licences of this issue. With the initial 20 we found being on the same refunded / rebilled invoice, I wanted to do a thorough job on making sure we found all affected cases across other invoices. The checks involved in pulling these reports can be time consuming to collate but I can confirm this will be corrected as soon as we can do it, hopefully within the next week or so. As far as guardrailing so this shouldn't happen again, needless to say it shouldn't have happened in
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