Alamy

A simple admin error on our side meant a delay in sending the funds to transfer. Contractually we are bound to pay within the month but we'll always try and get the money sent asap. Cheers Alamy

Hi all, There is a slight delay in payments made to US bank accounts but you should receive payment by Tuesday - at the latest. Thanks, Alamy

Hi All We've removed any posts referencing Shutterstock and their processes as this isn't the platform to be discussing this on. We suggest that you get in contact with them or use their forum if you wish to discuss this further. Thanks, Alamy

Hi everyone - I think we can all agree that at certain times, certain pockets of tourists can cause frustrations for the seasoned stock photographer and the general public. That said, we'd appreciate it if you could all refrain from making sweeping national generalisations in the way certain groups behave based on their country of origin. Many thanks Alamy

Just to clear this up, we may have recommended that Adobe RGB was a preferred workspace for processing back in the day for various reasons including processing compatibility, but it's never been a QC requirement. Some of our standard responses still included that reference and we've now updated them for clarity. There is no conspiracy to uncover - just process your images in whatever works best for you then when you upload we will: Convert to sRGB Display in sRGB on the website When ordered by a customer, provide a file without a colour profile for compatibility reasons We won't keep an Adobe RGB version of your file if you do send one. We have no recorded cases of a client asking for one, but if they did, we would contact you directly to see if there is one available. Cheers James A

No payment was received and no payment would ever have been received as it was credit card fraud. The sale was cancelled rather than any money refunded. This is another reason why credit card sales don't clear instantly, as we need to allow time for potential fraud to be reported to us so we can cancel before a contributor is actually paid. It's likely the user in question had no actual interest in that particular image, however it's impossible to know for sure. These situations are unfortunate but thankfully rare - frustratingly they are impossible to prevent 100% of the time. Alamy

This was a sale cancellation as we had actively spotted some fraudulent activity on the purchasing account and banned the user in question. Also, to pick up another thread of conversation here, differences in price and territory are common depending on what type of user you are and whether or not we are running any a/b pricing tests at the time. Thanks Alamy

Hi everyone We have deleted the last couple of comments as they were becoming personal (as one of you pointed out). We'll be locking the thread down as we feel the main points have been covered. Many thanks, Alamy

We can confirm FTP should be back to normal again, do let us know if you experience any further problems! Thanks Alamy

Hi everyone Thanks for flagging this issue, our IT team is working on a fix and we'll let you know as soon as we have an update. Many thanks Alamy

Hi Sheila Thanks for your suggestion. This is in the queue for improvements to the portfolio page. As you see with the continuous AIM improvements, we do get round to doing these. Thanks, Alamy

Hi All, Please remember to stick to the topic of the thread. Many thanks, Alamy

Hi everyone We removed the thread as some of the criticism given were not as constructive as it should have been. Although the comments may have been written with good intentions, they were fairly harsh on the contributor and included unnecessary wording about the subjects of the portfolio. Thanks Alamy

Hi Javier Vector files don't go through the normal QC process, so there should just be a short delay before they appear in your Image Manager. The processing time may vary depending on how much content we are receiving at the same time and can take up to a few hours. Thanks Alamy

Marianne We recommend you get in touch with contributors@alamy.com about this. There should not be any images marked as exclusive on the CSV unless the box is ticked in the Alamy Image Manager for example. Please add some examples in your email so the team can look into this for you. All the best Alamy