Alamy

Wouldn't say we were happy with the Flickr photo - just that the photo posted to Flickr bears little resemblance to the image at full resolution and 100% magnification. ISO levels are irrelevant if you've manipulated the image beyond what it's capable of taking. No matter what label it has, "Noise, Soft" etc, the image is severely degraded and lacking technical quality. Alamy

To confirm, this level of image quality is way off acceptable. There is a highly insufficient level of sharpness and detail. We also wouldn't recommend using the free photos window software to post process your images, and would always recommend shooting and processing in RAW. Alamy

Yes, we can confirm they are the dimensions of the image. Here is a 100% crop of the tree area, right of centre: And here is a 100% crop of the top of the centre tree area with the roof in the background: Can we just ask - what software are you using to process these images? Alamy

Are you happy for us to post a 100% crop of an area of the image that shows the issues? This may help you identify the problems we're seeing. Best Alamy

Just to step in here before anyone thinks that the example posted above was representative of what we were sent. To confirm, it isn't. The file QC received, when viewed at 100%, looks nothing like the image posted above and is one of the most extreme examples of a QC failure we've seen in recent times. We wouldn't post a 100% crop here without permission but this really was nowhere near the borderline of acceptability. We don't normally intervene in threads like this but the problems with the image that was sent to us are excessive. Alamy

Unfortunately it's not possible for us to provide this. Although we do sometimes have visibility of ISBN numbers, this isn't always the case and retrieving this information for claims incurs considerable cost and internal resource, which varies per individual claim within the overall large claim. Alamy

A simple admin error on our side meant a delay in sending the funds to transfer. Contractually we are bound to pay within the month but we'll always try and get the money sent asap. Cheers Alamy

Hi all, There is a slight delay in payments made to US bank accounts but you should receive payment by Tuesday - at the latest. Thanks, Alamy

Hi All We've removed any posts referencing Shutterstock and their processes as this isn't the platform to be discussing this on. We suggest that you get in contact with them or use their forum if you wish to discuss this further. Thanks, Alamy

Hi everyone - I think we can all agree that at certain times, certain pockets of tourists can cause frustrations for the seasoned stock photographer and the general public. That said, we'd appreciate it if you could all refrain from making sweeping national generalisations in the way certain groups behave based on their country of origin. Many thanks Alamy

Just to clear this up, we may have recommended that Adobe RGB was a preferred workspace for processing back in the day for various reasons including processing compatibility, but it's never been a QC requirement. Some of our standard responses still included that reference and we've now updated them for clarity. There is no conspiracy to uncover - just process your images in whatever works best for you then when you upload we will: Convert to sRGB Display in sRGB on the website When ordered by a customer, provide a file without a colour profile for compatibility reasons We won't keep an Adobe RGB version of your file if you do send one. We have no recorded cases of a client asking for one, but if they did, we would contact you directly to see if there is one available. Cheers James A

No payment was received and no payment would ever have been received as it was credit card fraud. The sale was cancelled rather than any money refunded. This is another reason why credit card sales don't clear instantly, as we need to allow time for potential fraud to be reported to us so we can cancel before a contributor is actually paid. It's likely the user in question had no actual interest in that particular image, however it's impossible to know for sure. These situations are unfortunate but thankfully rare - frustratingly they are impossible to prevent 100% of the time. Alamy

This was a sale cancellation as we had actively spotted some fraudulent activity on the purchasing account and banned the user in question. Also, to pick up another thread of conversation here, differences in price and territory are common depending on what type of user you are and whether or not we are running any a/b pricing tests at the time. Thanks Alamy

Hi everyone We have deleted the last couple of comments as they were becoming personal (as one of you pointed out). We'll be locking the thread down as we feel the main points have been covered. Many thanks, Alamy

We can confirm FTP should be back to normal again, do let us know if you experience any further problems! Thanks Alamy