Alamy

Hi everyone We have deleted the last couple of comments as they were becoming personal (as one of you pointed out). We'll be locking the thread down as we feel the main points have been covered. Many thanks, Alamy

We can confirm FTP should be back to normal again, do let us know if you experience any further problems! Thanks Alamy

Hi everyone Thanks for flagging this issue, our IT team is working on a fix and we'll let you know as soon as we have an update. Many thanks Alamy

Hi Sheila Thanks for your suggestion. This is in the queue for improvements to the portfolio page. As you see with the continuous AIM improvements, we do get round to doing these. Thanks, Alamy

Hi All, Please remember to stick to the topic of the thread. Many thanks, Alamy

Hi everyone We removed the thread as some of the criticism given were not as constructive as it should have been. Although the comments may have been written with good intentions, they were fairly harsh on the contributor and included unnecessary wording about the subjects of the portfolio. Thanks Alamy

Hi Javier Vector files don't go through the normal QC process, so there should just be a short delay before they appear in your Image Manager. The processing time may vary depending on how much content we are receiving at the same time and can take up to a few hours. Thanks Alamy

Marianne We recommend you get in touch with contributors@alamy.com about this. There should not be any images marked as exclusive on the CSV unless the box is ticked in the Alamy Image Manager for example. Please add some examples in your email so the team can look into this for you. All the best Alamy

Hi Jools Devon, We noticed this is a Stockimo image. Contributors with news images uploaded via Stockimo and later sold as stock will get access to the Archival/reportage upload route too, but we have not yet got that far in the process. You will receive an email once the upload route is activated in your account. All the best Alamy

Reportage/Archival We have an additional upload route for collections of reportage or archival images which might not meet our technical standards for regular stock imagery. What do we mean by reportage images? Photojournalistic images illustrating a story but captured under difficult circumstances and might not pass our standard QC checks. Examples include photo essays or features. What do we mean by archival images? Images that are historically or culturally significant, examples include film stills, press archives and specialist collections. Alamy

Just a quick update on this from us. Firstly - there is no cover-up/conspiracy here. As previously mentioned, we took the decision to remove automatic access to the news feed to all as this past year we’ve seen a dramatic increase of imagery that isn’t suitable, either due to the content itself or from incorrectly formatted captions. Dealing with this was taking up a considerable amount of time that would otherwise be spent pushing the best content to our Live News clients. For this reason, news access was limited to those who used news upload regularly and had made live news sales. If you didn't use it regularly or didn't make many live news sales, then access was removed. Applications are open if you lost access but want it returned. As you can imagine, demand has been high for this and we're working through the applications as quickly as possible. As this process involved tens of thousands contributors, we took the decision to only email those who had used the live news service since January 2018, as anyone not uploading since then were effectively not active. We're sorry this has not been welcomed by some of you who didn't get the email notification. We also recognise that some of you had uploaded images as live news that later had sold as secondary stock, so you were concerned that without news upload then these images would not have been available. As a result of this, as from today, if you are someone who has uploaded news imagery that has later sold as secondary stock, we’ve given you access to the archive / reportage route which means you can upload similar work for secondary sales, but it won’t end up on the news feed to be pinged to the news desks. This means you should still be able to benefit from those stock sales of "news style" imagery, even if it's not live news. This does not affect your live news application if you have already submitted one. For those who don't have access to the archive / reportage route, as with Live News, applications are open and are available via your contributor dashboard. Alamy

Hi JacksonStock It's been bank holiday weekend here in the UK, but our Contributor Relations team are now back in the office and will get back to you as soon as possible. Thanks Alamy

The discoverability bar was introduced to encourage photographers to add more tags in general as this was needed within the collection. Many photographers, new to the industry, would only add 5 - 10 tags per photo and we regularly received emails about why these collections didn't make any sales. We agree that the discoverability bar as a function could be improved and all your feedback has been noted so we can take it in to consideration when further developing the tool. We would also like to point out that the forum is a platform made for asking other photographers questions about Alamy and the industry. We do not read every post or interfere unless necessary. We do however have a team that is happy to help if emailing them directly (contributors@alamy.com). All the best Alamy

Hi everyone, For those of you who have received an email about images passing QC (when they haven't), please could you forward it on to CR (contributors@alamy.com)? It has been Easter bank holiday here in the UK, but our QC team is now back in the office and are working through the backlog of submissions. Thanks, Alamy

Hi Jansos The images could have been downloaded by the customer before April, whilst the images were still available for NU. Any images downloaded from the date you opted out can not be sold under the NU licence. We recommend emailing contributors@alamy.com if you spot any further NU licences on your sales report. Thanks Alamy