Alamy

Hi surfphoto, Try clearing history cache, and use Chrome if possible. You can email us on contributors@alamy.com if it still doesn't work after this. Thanks, Alamy

Just to clear up what appears to be some early confusion here, Reuters imagery will not be featuring on the newsfeed - Alamy receive their news images after a 48hour embargo into the main collection. We're of course delighted to welcome Reuters back on board to Alamy. We've always worked with agencies. The Reuters collection is a fantastic name and will attract more customers over to us looking for top quality editorial content on the Alamy platform. Alamy

We recommend using Chrome for the Alamy dashboard. It might also be worth clearing your cache and cookies before trying again.

Hi Awp, There was a major power outage in London yesterday which affected all areas of our website. Out IT team has been working through the night to fix this. Whilst our website is now back up and running, there are still some areas of the site that are not back to full recovery. We will keep you all updated on the issue. Thanks, Alamy

Hi everyone, We’ve been working around the clock to restore our site and resume usual service for you. We now have confirmation that we were affected by the major data centre outage in London, which caused our site to crash. Whilst the website is now back up and running, there are still some areas of the site that are not back to full recovery just yet. We can assure you that we are still working tirelessly to resolve this and will keep you updated on our progress. Thanks for your patience and understanding, Alamy

Sorry, but this is not correct. We've just posted the same message on the other thread on this subject, but here it is for those following this one: Sorry for the delay in us stepping in here but we wanted to get the full details of this. The sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (William) money went into liquidation. When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds. As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you. Thanks, Alamy

Sorry for the delay in us stepping in here but we wanted to get the full details of this. No, the sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (and Rolf) money went into liquidation. When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds. As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you. Thanks, Alamy

That would be unusual, so best to email the Contributor Relations team so they could take a look at the specific case. Best, Alamy

Hi everyone, Just to clarify how we work with refunds. When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands. Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled. In the vast majority of these cases the image will not have been used but if it has, then you’ll see the sale re-entered with the correct invoice details. Occasionally, companies that have bought images from us goes into administration and our Billing team can't access the money, this could be the case when seeing refunds that dates a few years back. If you have any questions about a specific refund, get in touch with our Contributor Relations team (contributors@alamy.com) and we can take a look for you. All the best, Alamy

Hi Johnny Distribution sales are reported to Alamy on a quarterly basis and not as they happen, so the sale was most likely made before you opted out. We can confirm that you were opted out of these sales from April this year and your images are no longer available for our distributors to see. Just let us know if you have any further questions. All the best Alamy

Thanks for letting us know - we'll raise this with the forum hosts to see if it's a known issue they can fix. Alamy

No this is different, as the resale would've "replaced" the previous sale in your example. This particular case was a result of a refund that was processed that shouldn't have been. Best, James

Hi Kumar, If you look at the details field within balance of account you should hopefully see a better description: Re-input of funds for refund error <DATE / IMAGE REF> A refund was issued in error recently for a sale that had already cleared previously last year. This is to correct that error and ensure you are not out of pocket. This particular issue affected 89 contributors for sales dating back to June 2019 but has now been corrected. Sorry for any confusion caused. Thanks, James A

This is a toggle you *should* be able to turn on and off: Click notifications, and then notification settings. Scroll down to the options where you can turn this on / off, along with others and choose a notification on the forum and/or an email: If these settings are not showing for you, please let us know and we'll investigate. Thanks Alamy

Yep, we sure do. Unfortunately as much as we'd like to, we can't respond to every post or acknowledge every suggestion unfortunately. Your idea raised in this thread about adding a date has been suggested before and it's one we'd agree with - it's on the list for a future improvement. As mentioned earlier, we're unable to update the tool at the moment due to reduced resource levels but hope to do so again soon. Cheers Alamy