Alamy

Hi Jansos The images could have been downloaded by the customer before April, whilst the images were still available for NU. Any images downloaded from the date you opted out can not be sold under the NU licence. We recommend emailing contributors@alamy.com if you spot any further NU licences on your sales report. Thanks Alamy

There's a backlog of applications at the moment so response times are longer than usual. Everyone will get a reply. Apologies for the delays. Alamy

Not the case. 1 hour is the aim, not the rule - anything outside one hour has far less chance to sell for live news. 24 hours is the rule. Alamy

Hi Steve, Apologies, we were looking at the incorrect account when we just checked here - you have indeed made many more news submissions than 18. In total you have uploaded 355 images to Live news since 2013. As mentioned though, the number of submissions was just one of the criteria, the other was number of live news images sold. Since 2013, for you that is just 3 images. Above, you cite 24 sales via live news, so it would seem these sold as secondary stock rather than live news. We'll edit our original reply to avoid confusion. Again though, you are welcome to re-apply if you wish and the news team can review. Best, Alamy

There were a few reasons, but the main ones are about needing to focus the news team efforts on those contributors who submit and sell regularly with news. If you would like access again you can re-apply to continue to have access. To avoid sending lots of emails out to many who will not find them useful, we chose to only email those who had submitted live news within the last year. Looking at your account, you've submitted to news on two single occasion (10 images and 8 images) back in 2017 and 2015. We therefore considered you not to be an active contributor to news. Again though, if you would like access you are free to reapply. Best, Alamy

Hi everyone, Just to clarify our recent changes to Live News upload. Our News team would like you to file the images within the hour as this will maximize your chances of making live news sales. It does not mean that every news upload have to be sent within the hour and the 24 hour deadline still applies. When reviewing your application form for Live News, the team would like to know if you are able to send them your news images within the hour whenever possible. They often see that images being filed later in the day often sell as stock, rather than Live News. Many thanks, Alamy

You're viewing the support Q+A forum which is set up for questions and answers, hence the modified display. The other forums are organised as normal and are the sections are designed to make it easier to post in a relevant forum and provide support and discussion. Thanks Alamy

Just to confirm, we've managed to keep the image count for the time being. Thanks, Alamy

Hi everyone, Our forum providers have confirmed that this is a browser issue and not something that can be fixed within the platform itself. Normally Chrome is the recommended browser to use as most services will be optimized for it, but as others suggest in this thread it looks like FF is the best option here. Thanks, Alamy

Just a reminder to keep posts on topic please. We've removed a handful of posts that were derailing the original thread. Thanks Alamy

If you're looking for some feedback on your images, why not setup and link to your personalised Alamy portfolio? Instructions for how to do that are here. Alternatively users can just click the number under your forum username to see a list of images you've submitted in chronological order. Happy critiquing! Alamy

Hi Kumar, 1. Should the old content presently in this section be moved to the Community Support section as this is most relevant to it? No - the new community support area is structured very differently. It's set to function as a question and answer forum. There is too much "discussion" in the old "ask the forum" section to transfer this over in the right way. Over time, we think this support area could become really useful. 2. Not sure how contributors will feel able to discuss the stock industry in general and their experience of it bearing in mind Alamys' rules re. mentioning competitors and comparing them to Alamy or criticising them? We don't have a rule on not mentioning competitors. We just ask that you don't promote them or criticise them in a defamatory or damaging way. There is opportunity to discuss things without falling foul of this. Cheers James A

Hi all, As you may have noticed, we're making some changes in the layout and organisation of the forum. Please familiarise yourself with the new guidelines and post any suggestions for future tweaks and development into the suggestions area. The biggest change is probably in the "Community Support: Ask the Forum" section, which is now setup specifically for support questions and answers. Whilst we all get used to the new layout, you might find us moving posts around to the correct place if they have been posted somewhere else. We are also looking at archiving the older posts to a separate area that will still be searchable. We've got a few other ideas as well, but that's for another day... We're committed to making the Alamy forum work for you all in the best possible way through collaboration, support and shared experience. Cheers James Allsworth Contributor Experience Manager

Hi all, As you may have noticed, we're making some changes in the layout and organisation of the forum. Please familiarise yourself with the new guidelines and post any suggestions for future tweaks and development into the suggestions area. The biggest change is probably in the "Community Support: Ask the Forum" section, which is now setup specifically for support questions and answers. Whilst we all get used to the new layout, you might find us moving posts around to the correct place if they have been posted somewhere else. We are also looking at archiving the older posts to a separate area that will still be searchable. We've got a few other ideas as well, but that's for another day... We're committed to making the Alamy forum work for you all in the best possible way through collaboration, support and shared experience. Cheers James Allsworth Contributor Experience Manager

Hi all, As you may have noticed, we're making some changes in the layout and organisation of the forum. Please familiarise yourself with the new guidelines and post any suggestions for future tweaks and development into the suggestions area. The biggest change is probably in the "Community Support: Ask the Forum" section, which is now setup specifically for support questions and answers. Whilst we all get used to the new layout, you might find us moving posts around to the correct place if they have been posted somewhere else. We are also looking at archiving the older posts to a separate area that will still be searchable. We've got a few other ideas as well, but that's for another day... We're committed to making the Alamy forum work for you all in the best possible way through collaboration, support and shared experience. Cheers James Allsworth Contributor Experience Manager