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About Alamy

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  • Joined Alamy
    08 Jun 2017

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  1. [LU]

    It hasn't been discontinued, but is optional for the contributor.
  2. [LU]

    Hi We recently added a new search filter for a very small number of customers so they can search for images available for limited use (part of novel use scheme). As only a few customers have this option you won't be able to recreate the scenario, and unfortunately we couldn't either. Thanks Alamy
  3. Hi We have explained our reasons for deleting the previous thread within the email and are happy to discuss it there. In this case we do not want to risk any potential issues regarding our agreement or relationship with the client as this would have a negative effect for our contributors. We are locking this thread, but please get in touch with us directly if you have any questions. Thanks Alamy
  4. [LU]

    Hi everyone Our search is not built to support the [LU] shortcut, which is why we're not completely sure what it means. Our guess is lower/uppercase but we have not seen enough examples to test our theory. We'll let you know if we resolve the mystery. Thanks Alamy
  5. Images not being added.

    Hi everyone The search engine has now been updated, sorry for the delay. It's usually updated every 24 hours, but we had to implement some fixes. All the best Alamy
  6. Time for FTP?

    Hi everyone We've had some issues with one of our processors over night, but this is now sorted. We are nearly through the backlog and the upload speed should be back to normal. Thanks Alamy
  7. Caption problems

    Thanks for flagging this! All the best Alamy
  8. Can it get any worse? Maybe it can?

    Hi everyone We agree, this thread has veered off its course so we are locking it down. Thanks Alamy
  9. Alamy poll - picture needs

    Hi Everyone We have been working on a way to send more relevant picture needs to our contributors (e.g. Travel photographers will mainly receive travel pic needs). The emails are back from today, but only for contributors that have collections with relevant content. We are putting lots of work into improving this and we will have more information to share with you soon. Meanwhile, you can also keep up to date on our blog if you don't use Twitter. A few contributors have mentioned that they wish we could give more information as deadlines, and how many customers that have requested the specific topic and so on. To explain how we work, all picture needs have been verified and are listed as content that are either completely missing in our collection or content that is out of date. When filling a gap in our collection, even if it's too late for the original customer request, this specific topic will now be available for the next customer who comes along (and don't forget, your images will be one of the very few) We often see the same requests come in year after year, and we have already seen some really good sales made from pictures uploaded as a response to our tweets! Thanks Alamy
  10. Hi everyone As you have noticed, we are facing some issues with Alamy Measures today. Our IT team is currently working on a fix! Shouldn't take too long, but thanks for your patience. Thanks Alamy
  11. Sorry to hear you've failed the initial submission. As this submission has been flagged as being produced on a camera not suitable for Alamy, that means our QC team don't think that the camera you are using will ever be able to produce high enough quality for submission. Check out our recent blog on the subject of camera choice here: Best Alamy
  12. Another PU refund.

    If you've got any concerns about a personal use licence please email the Contributor Relations team who will be happy to look into it for you. Cheers Alamy
  13. Helpful AIM tip

    This is a little update we released yesterday - should be available to all users. We've also recently released another little update that puts both the mandatory and optional tabs on one window when you maximise the right hand side of the tool using the option at the top. Cheers Alamy
  14. Dashboard login

    Hi, There is already a thread on this issue (, so we're locking this post down so there aren't duplicates. Thanks, Alamy
  15. Can't log in to Alamy site

    Afternoon, There were 4 posts on this topic, so we've merged them together here. We are aware of the issue, and our IT team are looking into what is causing it. We'll let you know when we have any updates. We're very sorry about the inconvenience this is currently causing. Thanks, Alamy