Alamy

Hi everyone As many of you have noticed, we are currently experiencing some issues with the forum. We've investigated this with our platform providers and some work is currently being done to fix the platform. We're expecting to finish the work next week, but some inaccuracies are likely to occur until then. Many thanks Alamy

We hope to see you back soon. A bit of work is required on our side and our forum hosts side - should hopefully be fixed next week. Cheers Alamy

Another little update for you today: > You no longer have to select an image (or images) in order to be able to request a metadata CSV report from AIM. Cheers Alamy

Thanks for the feedback - we'll look into this. Alamy

Hi there, The issue is more complex than it appears and involves lots of complexity due to the single sign on credentials that you use for Alamy and the Forum, as well as other things like the links to your portfolio and the number of images you have which are all custom tweaks. We're hoping for a fix soon. Alamy

Hi Sally, The issue is with our forum providers / hosts. We have an ongoing support ticket running with them. Thanks Alamy

Although it may be time consuming in your case, as mentioned at the meet up the other day, you should absolutely not mark anything as exclusive if it isn’t. Aside from the commission change not coming in yet, there may be sales staff in negotiations with customers on the basis that you’ve marked an image as exclusive. We feel it’s reasonable to expect the situation where contributors know which of their own images they’ve placed where and in these cases the file names can be provided to us and marked exclusive / non exclusive accordingly. Thanks, James A

Yes we've got a bigger stand this year so hopefully it won't be as crowded on our corner as 2018. There will be a rotation of Alamy staff there over the whole event, happy to meet and chat with any of you. Thanks Alamy

We may well update contract wording at a later date but will probably just add more clarification via the help pages in the interim. Cheers James A

Hi there, It was great to attend, catch up with you face to face and answer all your questions. I'll try and get down to another one in the not too distant future. Cheers James A

Hi everyone We've removed the option to make sure we don't store unnecessary personal data our systems as well as having more control of how the data is processed when needed. The document itself is not the issue as a release is considered a legal document. Hope that helps explaining it! Best Alamy

Hi there, We have removed the option to upload any new releases, due to GDPR. Customers will no longer have the ability to download the releases either. This is to better protect individuals personal data. All you need to do is to mark your image as released, and we'll get in touch if a customer would ask us for a copy. Thanks Alamy

If you could keep to the thread topic that would be appreciated. Discussion of the (unofficial) lightroom plugin can go into it's own thread though! Thanks James A

Hi Richard - hard to gauge what the exact problem is from your description, but two options: - Send an email to contributors@alamy.com with the details and the team can look into this - If all your images are to be marked as exclusive, confirm via email and refer to the issues you're having and we should be able to set them all behind the scenes Thanks James A

Hi everyone We are still working on a fix with our platform providers, we will send an update once we know more. Many thanks Alamy