awp Posted August 19, 2020 Share Posted August 19, 2020 Website was down all day yesterday 18th August and today I can't get my contributer dashboard up - all the links keep geing back the Alamy front page. Assume it's not just me - any updates on when this will be sorted? thanks. Link to comment Share on other sites More sharing options...
0 Alamy Posted August 19, 2020 Share Posted August 19, 2020 Hi Awp, There was a major power outage in London yesterday which affected all areas of our website. Out IT team has been working through the night to fix this. Whilst our website is now back up and running, there are still some areas of the site that are not back to full recovery. We will keep you all updated on the issue. Thanks, Alamy Link to comment Share on other sites More sharing options...
1 Southmind Posted August 19, 2020 Share Posted August 19, 2020 58 minutes ago, awp said: Website was down all day yesterday 18th August and today I can't get my contributer dashboard up - all the links keep geing back the Alamy front page. Assume it's not just me - any updates on when this will be sorted? thanks. You have to clear caches of your browser. Link to comment Share on other sites More sharing options...
0 Colblimp Posted August 19, 2020 Share Posted August 19, 2020 It’s the same for everyone, you just have to be patient I’m afraid. 1 Link to comment Share on other sites More sharing options...
0 awp Posted August 19, 2020 Author Share Posted August 19, 2020 thanks - at least I know it's not just me! Link to comment Share on other sites More sharing options...
0 Niels Quist Posted August 19, 2020 Share Posted August 19, 2020 (edited) Today I have no problems with the dashboard and subsequent links - and I tried early - around 8 am - which will 7 on your lazy side one hour later. Edited August 19, 2020 by Niels Quist Link to comment Share on other sites More sharing options...
0 Ed Rooney Posted August 19, 2020 Share Posted August 19, 2020 Bingo! Thanks, Serge. I deleted the history in Safari for the past two days and that allows me to open my Dashboard. Things are still not 100% though. Edo Link to comment Share on other sites More sharing options...
0 John Walker Posted August 19, 2020 Share Posted August 19, 2020 Thanks - clearing browser caches did it for me too. I'd never had thought of that. John Link to comment Share on other sites More sharing options...
0 FRP Posted August 19, 2020 Share Posted August 19, 2020 hello for me dashboard not working at all....hope it's fixed soon thanks Link to comment Share on other sites More sharing options...
0 FRP Posted August 19, 2020 Share Posted August 19, 2020 And I agree with Paul, alamy, even if small crue these days to send a global mail to let us know what is happening, would have been nice ... maybe next time will do better Link to comment Share on other sites More sharing options...
0 wiskerke Posted August 19, 2020 Share Posted August 19, 2020 14 minutes ago, FRP said: hello for me dashboard not working at all....hope it's fixed soon thanks Again: emptying your cache will probably solve this. wim 1 Link to comment Share on other sites More sharing options...
0 Michael Ventura Posted August 19, 2020 Share Posted August 19, 2020 57 minutes ago, FRP said: And I agree with Paul, alamy, even if small crue these days to send a global mail to let us know what is happening, would have been nice ... maybe next time will do better Alamy's mail may be tied to the same server as the website. My guess is that they would have done a global to all contributors and buyers, if they could have. Instead, they communicated trough Twitter and Facebook (and maybe other ways that I am not aware of). 2 Link to comment Share on other sites More sharing options...
0 Allan Bell Posted August 19, 2020 Share Posted August 19, 2020 1 hour ago, Michael Ventura said: Alamy's mail may be tied to the same server as the website. My guess is that they would have done a global to all contributors and buyers, if they could have. Instead, they communicated trough Twitter and Facebook (and maybe other ways that I am not aware of). +1 Allan 1 Link to comment Share on other sites More sharing options...
0 Steven Love Posted August 19, 2020 Share Posted August 19, 2020 10 hours ago, Alamy said: Hi Awp, There was a major power outage in London yesterday which affected all areas of our website. Out IT team has been working through the night to fix this. Whilst our website is now back up and running, there are still some areas of the site that are not back to full recovery. We will keep you all updated on the issue. Thanks, Alamy I hope everything was backed up because I don't want to have to re-upload files that had already been approved recently. Link to comment Share on other sites More sharing options...
0 MizBrown Posted August 19, 2020 Share Posted August 19, 2020 Clearing my cache worked. There was news about this on the website yesterday after Alamy had a partial restoration, though not the hint to clear caches. Link to comment Share on other sites More sharing options...
0 Steven Love Posted August 19, 2020 Share Posted August 19, 2020 6 minutes ago, MizBrown said: Clearing my cache worked. There was news about this on the website yesterday after Alamy had a partial restoration, though not the hint to clear caches. That was one of the first things I tried when I noticed the problem. Did not work. Link to comment Share on other sites More sharing options...
0 Stokie Posted August 20, 2020 Share Posted August 20, 2020 My dashboard is up to date (20th August), but my 'your images' was last updated on the 17th August at 09:45. I presume they have had more pressing things to attend to than updating views and zooms.... John. Link to comment Share on other sites More sharing options...
0 Ognyan Yosifov Posted August 20, 2020 Share Posted August 20, 2020 10 hours ago, Stokie said: My dashboard is up to date (20th August), but my 'your images' was last updated on the 17th August at 09:45. I presume they have had more pressing things to attend to than updating views and zooms.... John. Same here and for everyone, I guess. I've just noticed I can't send attached files through Gmail and when I "asked Google", I found that it's a major issue and there're discussions everywhere. .. Could it be related to the recent events on the Internet causing problems to numerous websites? Just wondering. Link to comment Share on other sites More sharing options...
0 Stokie Posted August 20, 2020 Share Posted August 20, 2020 (edited) 2 minutes ago, Ognyan Yosifov said: Same here and for everyone, I guess. I've just noticed I can't send attached files through Gmail and when I "asked Google", I found that it's a major issue and there're discussions everywhere. .. Could it be related to the recent events on the Internet causing problems to numerous websites? Just wondering. Yes, the update will be the same for everyone. John. Edited August 20, 2020 by Stokie Link to comment Share on other sites More sharing options...
0 FRP Posted August 21, 2020 Share Posted August 21, 2020 I still have not dashboard!!! and it's friday!!!😫 Link to comment Share on other sites More sharing options...
0 Michael Ventura Posted August 21, 2020 Share Posted August 21, 2020 2 minutes ago, FRP said: I still have not dashboard!!! and it's friday!!!😫 it’s there, you just need to clear your history and cache and then re-login. Link to comment Share on other sites More sharing options...
0 Steven Love Posted August 21, 2020 Share Posted August 21, 2020 I finally got my dashboard back. I will try to upload some images today. Hopefully they have that part of the system fixed as well. Link to comment Share on other sites More sharing options...
0 Steven Love Posted August 21, 2020 Share Posted August 21, 2020 Managed to upload 20 images. Now the question is how long the review will take. Normally it took about 2 to 5 days. Hopefully it won't be much longer than that. Link to comment Share on other sites More sharing options...
0 FRP Posted August 24, 2020 Share Posted August 24, 2020 Well, over a week and still NO DASHBOARD working!!!!! impossible to do anything what is going on??? any returns? thanks f Link to comment Share on other sites More sharing options...
0 gvallee Posted August 24, 2020 Share Posted August 24, 2020 (edited) 13 minutes ago, FRP said: Well, over a week and still NO DASHBOARD working!!!!! impossible to do anything what is going on??? any returns? thanks f You have been told at least THREE times by different patient contributors to clear your cache. Plus Alamy on the technical Thread. Have you done it ??? Edited August 24, 2020 by gvallee 2 Link to comment Share on other sites More sharing options...
0 wiskerke Posted August 24, 2020 Share Posted August 24, 2020 How do you clear your cache? If you're using Chrome, go here: Chrome cache help If you're using Edge, go here: Edge cache help If you're using Firefox, go here: Firefox cache help wim Link to comment Share on other sites More sharing options...
Question
awp
Website was down all day yesterday 18th August and today I can't get my contributer dashboard up - all the links keep geing back the Alamy front page.
Assume it's not just me - any updates on when this will be sorted?
thanks.
Link to comment
Share on other sites
27 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now