Ed Rooney Posted March 11, 2017 Share Posted March 11, 2017 Has anyone been having problems while uploading images with the new IM? I just had my third jamming. I was uploading 15, and on the 14th everything just stopped. This could be Alamy or my Internet connection or my iMac of course. One of my frustrations with this situation is that there is no clear, predictable way to deal with the problem. I would like to abandon the upload on just the one problem image, but that doesn't always work. I seem to have lost all 14 this morning. Yes, I can upload them again, but that is frustrating and time consuming. Link to comment Share on other sites More sharing options...
Gervais Montacute Posted March 11, 2017 Share Posted March 11, 2017 Yes Ed it's a software bug. It's definitely not the iMac. What I did when this happened a couple of times, was to start again, and I think I had about 25 images that I broke down into batches of anything from one to six, until they had all downloaded. Little bit of a faff, but they went in no problem. Link to comment Share on other sites More sharing options...
Ed Rooney Posted March 11, 2017 Author Share Posted March 11, 2017 Thanks, Mister G. I've done what you're suggesting, did it just now in fact. But I got jammed again, this time on the third image. I don't like that there is no logical escape plan. Link to comment Share on other sites More sharing options...
Betty LaRue Posted March 11, 2017 Share Posted March 11, 2017 It took me a couple of hours to upload 8 and #9 didn't go. Since the changeover, uploading is a thing to dread. Link to comment Share on other sites More sharing options...
Ed Rooney Posted March 11, 2017 Author Share Posted March 11, 2017 Ah so . . . misery loves company. Link to comment Share on other sites More sharing options...
tarsierspectral Posted March 12, 2017 Share Posted March 12, 2017 Report this problem to Alamy, Ed. They will tell you are the problem. I stopped reporting uploading issues to them. Link to comment Share on other sites More sharing options...
Betty LaRue Posted March 12, 2017 Share Posted March 12, 2017 I have high-speed internet, and in the past uploading went like a greased pig. Not so, now, and my high speed has gotten a boost from my provider in the recent past. When I surf, it is fast. Uploading should be fast, too. Betty Link to comment Share on other sites More sharing options...
ReeRay Posted March 12, 2017 Share Posted March 12, 2017 Just uploaded 28 large files in 15 minutes so for sure it's not a software bug. Link to comment Share on other sites More sharing options...
Gervais Montacute Posted March 12, 2017 Share Posted March 12, 2017 Could be a Safari problem. Could try Firefox etc. If that's the issue then it is technically a software bug. Link to comment Share on other sites More sharing options...
Niels Quist Posted March 12, 2017 Share Posted March 12, 2017 No upload problems, most recent right now, Google Chrome. But would like an opportunity for uploading problems Link to comment Share on other sites More sharing options...
phomme Posted March 12, 2017 Share Posted March 12, 2017 I'm trying to uplaod images by FTP through Photo Mechanics. Yesterday it worked fine as usual, but today I get a Error; Socket error sending data to server? Link to comment Share on other sites More sharing options...
Jon Lewis Posted March 12, 2017 Share Posted March 12, 2017 Hi All Just tried FTP and got the socket error twice so tried web upload they went but the thumbnails haven't shown up yet???? Jon BTW How long do the thumbnails take to process on web upload ????? Link to comment Share on other sites More sharing options...
fotoDogue Posted March 13, 2017 Share Posted March 13, 2017 No upload problems but around 50% of my submissions are stuck in processing since 72 hours ago I uploaded some old news Saturday evening via the Reportage route. Upload only took a few seconds but 30 hours later they're still "processing." Link to comment Share on other sites More sharing options...
Jon Lewis Posted March 13, 2017 Share Posted March 13, 2017 Hi All Yesterdays submission just passed so it must have got there thats fast 12 hours from sub to on sale pending database update . Jon Link to comment Share on other sites More sharing options...
Niels Quist Posted March 13, 2017 Share Posted March 13, 2017 Hi All Yesterdays submission just passed so it must have got there thats fast 12 hours from sub to on sale pending database update . Jon Yes, my submission from yesterday also passed in less than 24 hours. Link to comment Share on other sites More sharing options...
Gary1701 Posted March 13, 2017 Share Posted March 13, 2017 All, I've got a similar issue to a couple of others on this thread. Uploaded four on Friday, gone through processing and today cleared QC, all fine. The three I uploaded on Saturday have never come up in the image manager screen, still showing as processing. These have not gone through QC and are still pending. Although I'm new here that doesn't fit the pattern I've seen so far, when everything uploaded over a Friday and weekend is QC'd at the same time in the new week. Also, still showing as processing seems like a bug to me. Is there a way to cancel the batch and start again? Gary Link to comment Share on other sites More sharing options...
NYCat Posted March 13, 2017 Share Posted March 13, 2017 i'd wait a while. Sometimes things get "stuck". Paulette Link to comment Share on other sites More sharing options...
fotoDogue Posted March 13, 2017 Share Posted March 13, 2017 I was hoping that Monday morning someone would come into the office, see something was wrong, and flip a switch. But it's now more than 40 hours since the upload and they're still stuck. Sent an email to CR but so far I've only received an auto response. Maybe we're past office hours? fD Link to comment Share on other sites More sharing options...
Betty LaRue Posted March 13, 2017 Share Posted March 13, 2017 OMG, do you think you might be in the sin bin???? Link to comment Share on other sites More sharing options...
Westshire Posted March 14, 2017 Share Posted March 14, 2017 I uploaded four yesterday two thumbnails showed immediately and two were left processing and have now just appeared, so must must be a glitch, or at least I hope so ! Link to comment Share on other sites More sharing options...
Westshire Posted March 14, 2017 Share Posted March 14, 2017 Just got the email they have passed QC, We don't have a good connection here so generally I upload and have to wait a while , a downside of living in a rural area ( waiting for super fast fibre broadband ..in my dreams that may happen), not really helpful to anyone who has a good connection and still has problems though. Link to comment Share on other sites More sharing options...
Orange Elephant Posted March 14, 2017 Share Posted March 14, 2017 Uploading since the new image manager has been very slow for me. After a couple times closing the browser, I now just leave it & do something else for an hour. They eventually do upload now, but very slowly indeed. I'm on VDSL in a rural area, so not super fast, but reasonable speeds. Currently 14.2mbps DL & 1.2mbps UL. Link to comment Share on other sites More sharing options...
fotoDogue Posted March 14, 2017 Share Posted March 14, 2017 My Reportage images finally finished processing sometime late last night or early this morning. According to the email I received from CR this morning, it can take up to ten days, fD Link to comment Share on other sites More sharing options...
spacecadet Posted March 14, 2017 Share Posted March 14, 2017 Uploading since the new image manager has been very slow for me. After a couple times closing the browser, I now just leave it & do something else for an hour. They eventually do upload now, but very slowly indeed. I'm on VDSL in a rural area, so not super fast, but reasonable speeds. Currently 14.2mbps DL & 1.2mbps UL. I hate to sound like a cracked record, but have you tried FTP? I don't know your file size but mine would upload in about 30 seconds even at 1.2M. Fortunately we get about 15. Link to comment Share on other sites More sharing options...
Gary1701 Posted March 14, 2017 Share Posted March 14, 2017 My three from Saturday have finally come out of processing today and have passed QC Gary Link to comment Share on other sites More sharing options...
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