John Mitchell Posted December 10, 2020 Share Posted December 10, 2020 I've been lucky when it comes to refunds. I get very few. However, today four refunds -- all in the low $$ category -- popped up, which is a new single-day record for me. They are apparently all to the same client (travel guide use) and were licensed in June 2020. Has anyone else experienced this today? Link to comment Share on other sites More sharing options...
Vincent Lowe Posted December 10, 2020 Share Posted December 10, 2020 Yes, just the one though, also from June. Looks like the job got cancelled. I had another refund a few days ago but that was a PU. Link to comment Share on other sites More sharing options...
John Mitchell Posted December 10, 2020 Author Share Posted December 10, 2020 1 minute ago, Vincent Lowe said: Yes, just the one though, also from June. Looks like the job got cancelled. I had another refund a few days ago but that was a PU. Not good news, but that makes me feel a little better. You're probably correct about the project being cancelled. But who knows for sure. At least they weren't for larger amounts. Link to comment Share on other sites More sharing options...
Michael Ventura Posted December 10, 2020 Share Posted December 10, 2020 Me too. Just one from that same travel guide back in June. 😔 Link to comment Share on other sites More sharing options...
John Mitchell Posted December 10, 2020 Author Share Posted December 10, 2020 My four sales -- three Vancouver images and one Cancun shot -- were interesting choices IMO, so it's a bit disappointing. I'm now almost back to square one for December with four new sales and four refunds. 😐 Link to comment Share on other sites More sharing options...
MariaJ Posted December 11, 2020 Share Posted December 11, 2020 5 hours ago, John Mitchell said: I've been lucky when it comes to refunds. I get very few. However, today four refunds -- all in the low $$ category -- popped up, which is a new single-day record for me. They are apparently all to the same client (travel guide use) and were licensed in June 2020. Has anyone else experienced this today? I came here to ask the same question. I had 2 refunds for UK travel guide images licensed in June. Both were of Victoria, BC. Link to comment Share on other sites More sharing options...
John Mitchell Posted December 11, 2020 Author Share Posted December 11, 2020 2 hours ago, MariaJ said: I came here to ask the same question. I had 2 refunds for UK travel guide images licensed in June. Both were of Victoria, BC. Quite possibly the same publisher. Looks like they licensed a lot of images. Link to comment Share on other sites More sharing options...
Chuck Nacke Posted December 11, 2020 Share Posted December 11, 2020 8 hours ago, John Mitchell said: I've been lucky when it comes to refunds. I get very few. However, today four refunds -- all in the low $$ category -- popped up, which is a new single-day record for me. They are apparently all to the same client (travel guide use) and were licensed in June 2020. Has anyone else experienced this today? John, I feel your pain, or should I say Irritation? I am always "Pissed Off" by refunds, but they are a fact of our life in the digital photography licensing age. Sorry my friend, Chuck Link to comment Share on other sites More sharing options...
geebee Posted December 11, 2020 Share Posted December 11, 2020 Two refunds of Greek Islands images for travel guide sold in june, plus a PU sale refunded on Tuesday. Great start to the month!!!!! Link to comment Share on other sites More sharing options...
Doc Posted December 11, 2020 Share Posted December 11, 2020 Two here - Denmark and Mallorca 🥵 Link to comment Share on other sites More sharing options...
Bryan Posted December 11, 2020 Share Posted December 11, 2020 Never good news, sorry to hear John, but worse things happen at sea. Not had one in a while - but I've had plenty of practice in dealing with the pain of refunds. 🤞 Link to comment Share on other sites More sharing options...
Mike Brooks Posted December 11, 2020 Share Posted December 11, 2020 Hi John, notified of three yesterday. 2x Poland, 1x England. All originally licensed June 2020. Fortunately this doesn't occur too often.... Link to comment Share on other sites More sharing options...
Cal Posted December 11, 2020 Share Posted December 11, 2020 16 hours ago, Vincent Lowe said: Yes, just the one though, also from June. Looks like the job got cancelled. I had another refund a few days ago but that was a PU. PU shouldn't have refunds as an option! 2 Link to comment Share on other sites More sharing options...
spacecadet Posted December 11, 2020 Share Posted December 11, 2020 11 minutes ago, Cal said: PU shouldn't have refunds as an option! Take a look at the Consumer Rights Act. You're entitled to a refund on online transactions if you change your mind. This may not strictly apply to image downloads, but Alamy has a contractual refund policy anyway. 1 Link to comment Share on other sites More sharing options...
John Mitchell Posted December 11, 2020 Author Share Posted December 11, 2020 12 hours ago, Chuck Nacke said: John, I feel your pain, or should I say Irritation? I am always "Pissed Off" by refunds, but they are a fact of our life in the digital photography licensing age. Sorry my friend, Chuck That's right, easy payment means easy refund as well in the brave new digital world. It would be nice to know the reasons for refunds, though. Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 11, 2020 Share Posted December 11, 2020 Also one from June - Berlin. Look's like a travel publisher has gone bust..... 1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 11, 2020 Share Posted December 11, 2020 8 hours ago, spacecadet said: Take a look at the Consumer Rights Act. You're entitled to a refund on online transactions if you change your mind. This may not strictly apply to image downloads, but Alamy has a contractual refund policy anyway. Can you download music and then get a refund because it 'wasn't the song I was thinking of' I wonder? 1 1 Link to comment Share on other sites More sharing options...
John Mitchell Posted December 11, 2020 Author Share Posted December 11, 2020 21 minutes ago, Phil Robinson said: Also one from June - Berlin. Look's like a travel publisher has gone bust..... A casualty of the pandemic perhaps. Link to comment Share on other sites More sharing options...
spacecadet Posted December 12, 2020 Share Posted December 12, 2020 11 hours ago, Phil Robinson said: Can you download music and then get a refund because it 'wasn't the song I was thinking of' I wonder? You can't download it unless you waive your cooling-off rights. I did say the CRA may not "strictly" apply. I also said that Alamy have a refund policy, which here seems to be more generous than the law. My point was that the poster's suggestion of a blanket refusal may have fallen foul of consumer law. 1 Link to comment Share on other sites More sharing options...
Abiyoyo Posted December 12, 2020 Share Posted December 12, 2020 The same to me to this one sold 1st June Country: Worldwide Usage: Editorial Media: Travel guides -print and/or e-book Print run: up to 3 million Placement: Inside Image Size: 1/2 page Start: 01 June 2020 End: 01 June 2023 Online PDF Rights Included ; Duration: 7 years; Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 12, 2020 Share Posted December 12, 2020 2 hours ago, spacecadet said: You can't download it unless you waive your cooling-off rights. That's interesting. I'm sure Alamy could find a way to make it very clear to PU buyers that they can't get a refund for their digital download - as well as pointing out that that they are paying $9.99 for use of an image of a Ferrari, not an actual high performance sportscar. 1 Link to comment Share on other sites More sharing options...
Alex Ramsay Posted December 14, 2020 Share Posted December 14, 2020 3 refunds here (2 of them from June), one then resold for roughly 2/3 the original fee Alex Link to comment Share on other sites More sharing options...
Stokie Posted December 14, 2020 Share Posted December 14, 2020 Yes, I had a refund too. Victoria, Vancouver Island. Country: WorldwideUsage: EditorialMedia: Travel guides -print and/or e-bookPrint run: up to 3 millionPlacement: InsideImage Size: 1/2 pageStart: 29 June 2020End: 29 June 2023Online PDF Rights Included ; Duration: 7 year Link to comment Share on other sites More sharing options...
dunstun365 Posted December 18, 2020 Share Posted December 18, 2020 (edited) Are you given the reason for refunds? Not sold anything on here yet but how do refunds work if the customer has already downloaded the image? Edited December 18, 2020 by dunstun365 Link to comment Share on other sites More sharing options...
John Mitchell Posted December 18, 2020 Author Share Posted December 18, 2020 23 minutes ago, dunstun365 said: Are you given the reason for refunds? Not sold anything on here yet but how do refunds work if the customer has already downloaded the image? Nope. No reasons ever given here. You can't really return a digital file, so I guess the money must be refunded to the client, the license cancelled, and that's it. The buyer obviously will still have the image, though. Link to comment Share on other sites More sharing options...
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