Jill Morgan 1,163 Posted September 21, 2013 Share Posted September 21, 2013 My first set of images from the fair passed QC, but when I go into manage images, there are no images in the "Not Ready" section. This has never happened before. Have any of you guys had there be a time gap from passing QC till when they appreared in Manage Images for keywording? Jill 1 Link to post Share on other sites
losdemas 3,026 Posted September 21, 2013 Share Posted September 21, 2013 No! Link to post Share on other sites
Lynn Palmer 144 Posted September 21, 2013 Share Posted September 21, 2013 That would be YES! I had a small batch pass QC tonight and I just went looking for them and they are not there. I'm guessing if we give it a little time the system will sort out the problem. Link to post Share on other sites
Jill Morgan 1,163 Posted September 21, 2013 Author Share Posted September 21, 2013 Glad to know I am not alone. I was worried about this batch as I had a couple of higher ISO's than I normally use in there. Link to post Share on other sites
Lynn Palmer 144 Posted September 21, 2013 Share Posted September 21, 2013 If it says they passed then you should have nothing to worry about. Link to post Share on other sites
John Morrison 4,949 Posted September 21, 2013 Share Posted September 21, 2013 Someone's forgotten to press that big red button. Back to normal on Monday, no doubt... Link to post Share on other sites
Mirco Vacca 78 Posted September 21, 2013 Share Posted September 21, 2013 The same here .... but i think nothing to worry about. All this kind of errors went until now well. Only pitty that we can not start working on the keywords but i guess maximum on monday they will be available. Patience ..... . Mirco Link to post Share on other sites
AlexH 36 Posted September 21, 2013 Share Posted September 21, 2013 Yes same 'problem' here. I don't expect it'll make a lot of difference in the long run if images are a day or two later to the market! Link to post Share on other sites
Alex Todd 280 Posted September 21, 2013 Share Posted September 21, 2013 Have you looked at the other categories? they may be under "Images - on sale, more details required" This is where live news images will go until you fill in all the relevant fields so it could be a kink in the system. Link to post Share on other sites
Pearl 1,027 Posted September 21, 2013 Share Posted September 21, 2013 (edited) And the same for me with a batch that passed this morning not showing. Annoying that MS don't work at the weekends so we can't report it until Monday The other day I reported that I couldn't save the keywords in Manage Images - now this. Perhaps it's time for Alamy to come up with something better. Pearl Edited September 21, 2013 by Pearl Link to post Share on other sites
losdemas 3,026 Posted September 21, 2013 Share Posted September 21, 2013 EDIT: Change my 'No!' to a 'Yes!' My Saturday morning bunch are now in limbo, too. Link to post Share on other sites
Andy Holmes 25 Posted September 21, 2013 Share Posted September 21, 2013 Me too. Link to post Share on other sites
Ed Rooney 4,350 Posted September 21, 2013 Share Posted September 21, 2013 Nothing much happens in the Alamy system on weekends. Link to post Share on other sites
Filipp 1 Posted September 21, 2013 Share Posted September 21, 2013 Same story with me. Guess have to wait till monday. Link to post Share on other sites
Richard Coombs 61 Posted September 21, 2013 Share Posted September 21, 2013 Same here. Never seen that before. I'm sure that will be sorted pretty quickly on Monday. Link to post Share on other sites
cbimages 861 Posted September 21, 2013 Share Posted September 21, 2013 same here...... Link to post Share on other sites
Cryptoprocta 1,070 Posted September 22, 2013 Share Posted September 22, 2013 Oh, I should have looked here first. I have the same issue and I contacted Member services. Relieved to know it's not just me, and it's not a 'blonde moment'. Link to post Share on other sites
peter t 21 Posted September 22, 2013 Share Posted September 22, 2013 Alamy you really do need to look after the contributors at weekends when there are technical problems on the site 1 Link to post Share on other sites
Foreign Export 480 Posted September 22, 2013 Share Posted September 22, 2013 me too this weekend- thought I was losing the plot at first Link to post Share on other sites
losdemas 3,026 Posted September 22, 2013 Share Posted September 22, 2013 Whoops - (foolishly?) uploaded a further set last night and now have the '24-hour' problem, too. Link to post Share on other sites
Ger Bosma 5 Posted September 22, 2013 Share Posted September 22, 2013 Same problem here. 150 images in 4 batches uploaded last week, all approved on the 21st of September, but the images are not showing up in the 'Not Ready'-section, nor in the total number of images. First time this happened to me too. (Btw, might be an idea as well to remove the pointless Continue to use the old version /Take me to the new version screen as well, that still pops up when clicking on the Passed QC - Now Manage your images link) Link to post Share on other sites
Jon Sparks 0 Posted September 23, 2013 Share Posted September 23, 2013 Yep, happened to me too; images passed QC on Friday and were not visible in 'Not Ready' (Or anywhere else in Manage Images). This has definitely not happened before. It's doubly annoying with this batch as they were topical shots from the Tour of Britain bike race and it would have been ideal to have them on sale ASAP as the race ended on Sunday. It seems a pretty poor show that one of the world's biggest picture libraries doesn't have anyone on duty to deal with issues like this at weekends. Link to post Share on other sites
David Kilpatrick 318 Posted September 23, 2013 Share Posted September 23, 2013 Same problem here. A few images went through, can't be seen in Manage. Link to post Share on other sites
Jon Sparks 0 Posted September 23, 2013 Share Posted September 23, 2013 I emailed Member Services about this on Saturday morning. The link on the Selling Images page says "You will get a reply within an hour (during UK business hours)". As people have said, it's a pain that there is no help at evenings or weekends, but they do say unequivocally "You will get a reply within an hour". If UK business hours start at 9am, then they've now broken that promise by well over an hour. Link to post Share on other sites
Mirco Vacca 78 Posted September 23, 2013 Share Posted September 23, 2013 (edited) I get email from Alamy. The technical staff is trying to solve it. They hope to fix it soon. If not fixed till tommorow i can email them again. This is not a big deal anyway. It can happen. In the meantime we can prepare more images. . Mirco Edited September 23, 2013 by Mirco Vacca Link to post Share on other sites
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