Phil Robinson Posted December 21, 2021 Share Posted December 21, 2021 It's sold again, for ""personal use" Sweepstake is now open for when the refund will come through after they realise they are not getting drugs in the post... Link to comment Share on other sites More sharing options...
M.Chapman Posted December 21, 2021 Share Posted December 21, 2021 Suggest adding "PHOTOGRAPH of" into the start of your caption. Mark 1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 21, 2021 Author Share Posted December 21, 2021 (edited) 21 minutes ago, M.Chapman said: Suggest adding "PHOTOGRAPH of" into the start of your caption. Mark Maybe we should do that for all 280,541,341 images currently in stock. Edited December 21, 2021 by Phil Robinson 1 1 Link to comment Share on other sites More sharing options...
Stan Pritchard Posted December 22, 2021 Share Posted December 22, 2021 (edited) On 21/12/2021 at 18:59, Phil Robinson said: It's sold again, for ""personal use" Sweepstake is now open for when the refund will come through after they realise they are not getting drugs in the post... About 5 weeks ago I had a similar sale, of a pack of medication, PU, and it has not yet been refunded. Today, the same image sold again, also PU. Will it be refunded this time, who knows? It's not easy to think of a valid reason for such sales. Any ideas? Lo and behold! Image sold on 21st. refunded on 22nd. Edited December 23, 2021 by Stan Pritchard More information. Link to comment Share on other sites More sharing options...
Allan Bell Posted December 22, 2021 Share Posted December 22, 2021 1 hour ago, Stan Pritchard said: About 5 weeks ago I had a similar sale, of a pack of medication, PU, and it has not yet been refunded. Today, the same image sold again, also PU. Will it be refunded this time, who knows? It's not easy to think of a valid reason for such sales. Any ideas? Wall art for a pharmacist? Allan Link to comment Share on other sites More sharing options...
spacecadet Posted December 22, 2021 Share Posted December 22, 2021 (edited) 21 hours ago, Phil Robinson said: Maybe we should do that for all 280,541,341 images currently in stock. But it might solve the problem for you at least. It's a start. It does seem to be a particular problem with drugs- presumably being ordered by Americans who think they've got a bargain. Believe it or not, it's illegal for the government to negotiate prices for prescription drugs in the US, so they can cost ten times as much as they do here. Edited December 22, 2021 by spacecadet Link to comment Share on other sites More sharing options...
John Mitchell Posted December 22, 2021 Share Posted December 22, 2021 21 minutes ago, Allan Bell said: Wall art for a pharmacist? Allan Why not? My dentist hangs his plaque on the wall. 🦷😁 Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 22, 2021 Author Share Posted December 22, 2021 3 hours ago, Stan Pritchard said: About 5 weeks ago I had a similar sale, of a pack of medication, PU, and it has not yet been refunded. Today, the same image sold again, also PU. Will it be refunded this time, who knows? It's not easy to think of a valid reason for such sales. Any ideas? This image and another similar one sold a few months ago and both refunded a couple of days later. Yesterday I had a refund for a PU sale from Jan 2019. Link to comment Share on other sites More sharing options...
meanderingemu Posted December 22, 2021 Share Posted December 22, 2021 1 hour ago, Phil Robinson said: This image and another similar one sold a few months ago and both refunded a couple of days later. Yesterday I had a refund for a PU sale from Jan 2019. i guess they didn't personally used it anymore. Link to comment Share on other sites More sharing options...
John Mitchell Posted December 22, 2021 Share Posted December 22, 2021 (edited) 1 hour ago, Phil Robinson said: Yesterday I had a refund for a PU sale from Jan 2019. Yikes! That's ridiculous. I'd definitely take that personally. P.S. Strangely enough, I've never had a PU or Presentation refund (that I can remember anyway). Edited December 22, 2021 by John Mitchell Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 22, 2021 Author Share Posted December 22, 2021 (edited) I just can't understand why Alamy don't put a big warning on personal use sales before the customer clicks BUY to the effect "Please be aware that you are buying the rights to this image, not the object in it" or something. It would save everyone a lot of work / time / drug-related disappointment. Edited December 22, 2021 by Phil Robinson 1 Link to comment Share on other sites More sharing options...
Cecile Marion Posted December 23, 2021 Share Posted December 23, 2021 A Jan 2019 PU refund is totally unacceptable. 2 2 Link to comment Share on other sites More sharing options...
sb photos Posted December 23, 2021 Share Posted December 23, 2021 11 hours ago, Phil Robinson said: This image and another similar one sold a few months ago and both refunded a couple of days later. Yesterday I had a refund for a PU sale from Jan 2019. Unbelievable bad business practise for Alamy, and very worrying for contributors. Until now I would have thought a refund from nearly 2 years ago was impossible. 1 2 Link to comment Share on other sites More sharing options...
Phil Crean Posted December 23, 2021 Share Posted December 23, 2021 11 hours ago, Phil Robinson said: Yesterday I had a refund for a PU sale from Jan 2019. That is unbelievable! How can anyone justify that? What was their excuse? Phil 1 Link to comment Share on other sites More sharing options...
Dave Richards Posted December 23, 2021 Share Posted December 23, 2021 (edited) 45 minutes ago, sb photos said: Unbelievable bad business practise for Alamy, and very worrying for contributors. Until now I would have thought a refund from nearly 2 years ago was impossible. Alamy should come down on this pdq. What on earth is their explanation? Not only does this clobber the contributor but Alamy must lose revenue too. One month may be acceptable, but two years totally unacceptable. Terms for licence sales should limit the refund period the same as refunds for goods purchased from a retailer. Edited December 23, 2021 by Dave Richards added text. 1 1 5 Link to comment Share on other sites More sharing options...
Allan Bell Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, Dave Richards said: Alamy should come down on this pdq. What on earth is their explanation? Not only does this clobber the contributor but Alamy must lose revenue too. One month may be acceptable, but two years totally unacceptable. Terms for licence sales should limit the refund period the same as refunds for goods purchased from a retailer. +1 Allan 1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 23, 2021 Author Share Posted December 23, 2021 And there it is! It took just under two days. There must be a way to stop this happening again and again and again.... 3 Link to comment Share on other sites More sharing options...
wiskerke Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, Phil Robinson said: And there it is! It took just under two days. There must be a way to stop this happening again and again and again.... Maybe put a BIG warning in your extra information box? Or else do something like this: 😂 wim Link to comment Share on other sites More sharing options...
Phil Robinson Posted December 23, 2021 Author Share Posted December 23, 2021 2 hours ago, wiskerke said: 😂 or is it........? Link to comment Share on other sites More sharing options...
wiskerke Posted December 23, 2021 Share Posted December 23, 2021 7 minutes ago, Phil Robinson said: or is it........? 😂 Lots of sayings that include pipe. 😁 Only a few include smoke. 😎 We have one that -translated- goes like this: giving the pipe to Martin. It means: kicking the bucket. Or simply quitting according to some. The French have casser sa pipe, breaking one's pipe, again: kicking the bucket. Health Warning: I'll kick your bucket and break your pipe if you ask for a refund! wim Link to comment Share on other sites More sharing options...
Phil Crean Posted December 24, 2021 Share Posted December 24, 2021 16 hours ago, wiskerke said: Health Warning: I'll kick your bucket and break your pipe if you ask for a refund! wim 🤣🤣 Link to comment Share on other sites More sharing options...
Phil Robinson Posted August 12, 2022 Author Share Posted August 12, 2022 And again. Yet again. Sold for Personal Use, refunded a day later. How hard can it be to put a message before a personal use sale along the lines of "YOU ARE BUYING THE RIGHTS TO USE THIS IMAGE, NOT THE OBJECT IN THE PHOTO. REFUNDS CANNOT BE GIVEN" ? It would save time and effort for EVERYONE, it wouldn't anger 'customers' because the people who think they are buying drugs online are highly unlikely to be professional image buyers and yes, it would be legal - you can't get refunds on downloaded music if it wasn't the song you thought it was. 1 Link to comment Share on other sites More sharing options...
spacecadet Posted August 12, 2022 Share Posted August 12, 2022 2 minutes ago, Phil Robinson said: How hard can it be to put a message before a personal use sale along the lines of I've said this a few times- you could do that yourself. It's not a complete answer, but it's not too onerous unless you have hundreds of them. Your caption reads "Co-codamol painkillers in box of 100". Just like a product listing. It's obvious to us that it's an image licence, but it evidently isn't to Americans and others, being fleeced for medications. Incidentally, the wholesale price in the UK appears to be £2.84 but they're prescription-only. 1 Link to comment Share on other sites More sharing options...
Phil Robinson Posted August 12, 2022 Author Share Posted August 12, 2022 55 minutes ago, spacecadet said: I've said this a few times- you could do that yourself. It's not a complete answer, but it's not too onerous unless you have hundreds of them. Your caption reads "Co-codamol painkillers in box of 100". Just like a product listing. It's obvious to us that it's an image licence, but it evidently isn't to Americans and others, being fleeced for medications. Incidentally, the wholesale price in the UK appears to be £2.84 but they're prescription-only. It would be SO much easier for Alamy to do it, once, rather than relying on contributors to change every caption that might be affected. Most of these refunds for me have been on medicines, but not all - one on a gold coin and two for fish bought in a supermarket, as well as others I can't remember. I don't have many medicine shots but I have thousands of other studio subjects that someone might see as a bargain for $10. Link to comment Share on other sites More sharing options...
spacecadet Posted August 12, 2022 Share Posted August 12, 2022 22 minutes ago, Phil Robinson said: It would be SO much easier for Alamy to do it, once, rather than relying on contributors to change every caption that might be affected. Most of these refunds for me have been on medicines, but not all - one on a gold coin and two for fish bought in a supermarket, as well as others I can't remember. I don't have many medicine shots but I have thousands of other studio subjects that someone might see as a bargain for $10. Well, I see it was me who made the same suggestion last time you reported it. Problem is, there are dozens of images of co-codamol alone on Alamy and many of the images (not so much yours) look very similar to the images on the sites that sell them, and you have no control over how Alamy market your images. So they are going to appear in searches looking very like pharmacy images. So you can either do something within your control, or accept that there are going to be mistakes and refunds. Hope folk don't start trying to buy your stamps! 1 Link to comment Share on other sites More sharing options...
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