Alex Ramsay Posted May 30 Share Posted May 30 Sales history, account balance etc not working (for me, at least) this morning Alex 2 Link to comment Share on other sites More sharing options...
0 zxzoomy Posted June 16 Share Posted June 16 4 hours ago, Avpics said: A functioning dashboard is useful, but I'm more concerned with the customer-facing aspect of the site. Time is money, and buyers will go elsewhere rather than waiting forever for pages to load. I thought images were not loading on my 20 mps wi fi (not very fast) using Chrome. But then they did load on the Edge browser so I updated Chrome and now that is loading images ok. I like looking around to see what you all think is worth covering. Link to comment Share on other sites More sharing options...
0 Tony ALS Posted June 17 Share Posted June 17 So what's going on Alamy???? Nothing appears to have updated and more info is missing than ever! Would be helpful to communicate here with contributors but communication seems to be very low priority. Link to comment Share on other sites More sharing options...
0 Alamy Posted June 17 Share Posted June 17 Hi Everyone, The site maintenance that took place on Sunday 16th June (but was cancelled from the previous week) has been planned for some time. This update was not related to the current dashboard issue, which is under a separate IT ticket. The site maintenance from Sunday has been a success, and was part of a larger, wider update to the Alamy platform behind the scenes. I am asking our IT team for an update on the dashboard issue, and hope to have more news soon. Once again, very sorry for the inconvenience but we're looking to fix this asap. Thanks Sophie 3 Link to comment Share on other sites More sharing options...
0 Mauro Toccaceli Posted June 17 Share Posted June 17 I still see 29 May as my last update. Mauro Link to comment Share on other sites More sharing options...
0 Ed Rooney Posted June 17 Share Posted June 17 Me too, Mauro. Link to comment Share on other sites More sharing options...
0 Kent Johnson Posted June 17 Share Posted June 17 My Alamy Measures page (for my pictures) is saying there is no data at all. This is on the back of pictures reported by the dashboard as Not For Sale which has been stuck on 33 for about 5 days now. Link to comment Share on other sites More sharing options...
0 Tony ALS Posted June 17 Share Posted June 17 43 minutes ago, Alamy said: Hi Everyone, The site maintenance that took place on Sunday 16th June (but was cancelled from the previous week) has been planned for some time. This update was not related to the current dashboard issue, which is under a separate IT ticket. The site maintenance from Sunday has been a success, and was part of a larger, wider update to the Alamy platform behind the scenes. I am asking our IT team for an update on the dashboard issue, and hope to have more news soon. Once again, very sorry for the inconvenience but we're looking to fix this asap. Thanks Sophie Ok, thank you Sophie. Link to comment Share on other sites More sharing options...
0 Dave Colman Posted June 17 Share Posted June 17 I'm showing 29th May last update, but also I went through my old images and redid a lot of my 'poor discoverability' ones and they are not showing as changed. On my dashboard still the same number as over a week ago. Link to comment Share on other sites More sharing options...
0 Thomas Kyhn Posted June 17 Share Posted June 17 Recent photos (from last week) that appear as 'On sale' in the image manager still don't appear on the site. Link to comment Share on other sites More sharing options...
0 Roy Q Posted June 17 Share Posted June 17 2 hours ago, Alamy said: Hi Everyone, The site maintenance that took place on Sunday 16th June (but was cancelled from the previous week) has been planned for some time. This update was not related to the current dashboard issue, which is under a separate IT ticket. The site maintenance from Sunday has been a success, and was part of a larger, wider update to the Alamy platform behind the scenes. I am asking our IT team for an update on the dashboard issue, and hope to have more news soon. Once again, very sorry for the inconvenience but we're looking to fix this asap. Thanks Sophie Thank you. Link to comment Share on other sites More sharing options...
0 Alamy Posted June 17 Share Posted June 17 2 hours ago, Thomas Kyhn said: Recent photos (from last week) that appear as 'On sale' in the image manager still don't appear on the site. Hi @Thomas Kyhn can you confirm a couple of the image refs that aren't showing on the main site but are seen as 'on sale' in your Image Manager, that so I can look into this for you? Can you either share them here or email contributors@alamy.com Thanks, Sophie 1 Link to comment Share on other sites More sharing options...
0 NYCat Posted June 17 Share Posted June 17 It seems to be taking two days for images to appear after showing as "on sale". Also two days for any changes made in captions and keywords. Paulette Link to comment Share on other sites More sharing options...
0 Gervais Montacute Posted June 17 Share Posted June 17 What does "We can't find what you're looking for' mean when you click on a photo? Link to comment Share on other sites More sharing options...
0 Thomas Kyhn Posted June 17 Share Posted June 17 43 minutes ago, Alamy said: Hi @Thomas Kyhn can you confirm a couple of the image refs that aren't showing on the main site but are seen as 'on sale' in your Image Manager, that so I can look into this for you? Can you either share them here or email contributors@alamy.com Thanks, Sophie Hi Sophie, Thanks for replying. I just realized that they are actually on the site, I just had to go through a few pages to find them – I had expected them to come up at the top when I sort by Newest, but for some reason they didn't. I should have checked properly. Thomas 1 Link to comment Share on other sites More sharing options...
0 Alamy Posted June 17 Share Posted June 17 55 minutes ago, Thomas Kyhn said: Hi Sophie, Thanks for replying. I just realized that they are actually on the site, I just had to go through a few pages to find them – I had expected them to come up at the top when I sort by Newest, but for some reason they didn't. I should have checked properly. Thomas Thanks Thomas, glad it's ok. Sorting by 'Newest' or 'Oldest' is currently based on the 'Date Taken' metadata field, as in the date the photo was taken. It may be that eventually we'll add another filter so you can sort by 'date of upload' but we're still assessing the need for this according to other priorities for improving customer search. Sophie Link to comment Share on other sites More sharing options...
0 Steve F Posted June 17 Share Posted June 17 1 hour ago, Gervais Montacute said: What does "We can't find what you're looking for' mean when you click on a photo? can you be more specific? 1 Link to comment Share on other sites More sharing options...
0 Gervais Montacute Posted June 17 Share Posted June 17 20 minutes ago, Steve F said: can you be more specific? Yes. go into my photos and click on say, The Ritz Cinema. It's on the first page that comes up. Link to comment Share on other sites More sharing options...
0 Steve F Posted June 17 Share Posted June 17 24 minutes ago, Gervais Montacute said: Yes. go into my photos and click on say, The Ritz Cinema. It's on the first page that comes up. 'The Ritz Cinema in Westgate, the market town of Thirsk, North Yorkshire, England, UK. Operated today by volunteers and converted to a cinema in 1912.' Yes, works fine when I click on it. 1 Link to comment Share on other sites More sharing options...
0 Gervais Montacute Posted June 17 Share Posted June 17 (edited) 21 minutes ago, Steve F said: 'The Ritz Cinema in Westgate, the market town of Thirsk, North Yorkshire, England, UK. Operated today by volunteers and converted to a cinema in 1912.' Yes, works fine when I click on it. Thanks for looking. Weird though. Doesn't work when I do it. Edited June 17 by Gervais Montacute 1 Link to comment Share on other sites More sharing options...
0 Steve F Posted June 17 Share Posted June 17 Just now, Gervais Montacute said: Thank for looking. Weird though. Doesn't work when I do it. No worries. Maybe refresh your browser or clear your cookies and try again? Link to comment Share on other sites More sharing options...
0 NYCat Posted June 17 Share Posted June 17 1 hour ago, Alamy said: Thanks Thomas, glad it's ok. Sorting by 'Newest' or 'Oldest' is currently based on the 'Date Taken' metadata field, as in the date the photo was taken. It may be that eventually we'll add another filter so you can sort by 'date of upload' but we're still assessing the need for this according to other priorities for improving customer search. Sophie I think I am not the only contributor who wants the "Date of Upload" choice. I like to go over my most recent submission to add the Alamy numbers to Lightroom and to improve captions and keywords. Someone (Mark Chapman?) on the Forum gave us a way to get there so I have that bookmarked now. It is really helpful to go to my most recent upload other than in the little image I see in Manage Images. Paulette 4 Link to comment Share on other sites More sharing options...
0 Alex Ramsay Posted June 17 Author Share Posted June 17 33 minutes ago, NYCat said: I think I am not the only contributor who wants the "Date of Upload" choice. I like to go over my most recent submission to add the Alamy numbers to Lightroom and to improve captions and keywords. Someone (Mark Chapman?) on the Forum gave us a way to get there so I have that bookmarked now. It is really helpful to go to my most recent upload other than in the little image I see in Manage Images. Paulette Agreed! Alex Link to comment Share on other sites More sharing options...
0 Thomas Kyhn Posted June 17 Share Posted June 17 1 hour ago, Alamy said: Thanks Thomas, glad it's ok. Sorting by 'Newest' or 'Oldest' is currently based on the 'Date Taken' metadata field, as in the date the photo was taken. It may be that eventually we'll add another filter so you can sort by 'date of upload' but we're still assessing the need for this according to other priorities for improving customer search. Sophie Thanks for the information. I, for one, would find it very useful to be able to sort by 'date of upload'. Thomas 1 Link to comment Share on other sites More sharing options...
0 Alex Ramsay Posted June 17 Author Share Posted June 17 Dashboard suddenly updated completely, in the last few minutes Alex 1 Link to comment Share on other sites More sharing options...
0 VbFolly Posted June 17 Share Posted June 17 55 minutes ago, Alex Ramsay said: Dashboard suddenly updated completely, in the last few minutes Alex That's great. Thanks, Alex, and Alamy! Link to comment Share on other sites More sharing options...
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Alex Ramsay
Sales history, account balance etc not working (for me, at least) this morning
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