Alex Ramsay Posted May 30 Share Posted May 30 Sales history, account balance etc not working (for me, at least) this morning Alex 2 Link to comment Share on other sites More sharing options...
0 Tony ALS Posted June 19 Share Posted June 19 Just noticed a sale reported on the 5 June has disappeared. Nothing appears to be ok. Link to comment Share on other sites More sharing options...
0 Martyn Posted June 19 Share Posted June 19 8 minutes ago, Tony ALS said: Just noticed a sale reported on the 5 June has disappeared. Nothing appears to be ok. Strange things going on for sure ... uploaded a batch of 34 yesterday, passed immediately but didn't keyword anything, left it until this morning ... according to my dashboard, I had no images not on sale. In image manager, images of the same subject taken at the same time showed "multiple values" in every field in the non mandatory section despite me not having annotated anything on them. I've left some of them for now until I can see that those I have annotated today do actually go on sale ... Link to comment Share on other sites More sharing options...
0 Michael Ventura Posted June 19 Share Posted June 19 I just hope the interface with buyers is running like a champ! I can handle delayed data as long as sales are humming along just fine. Link to comment Share on other sites More sharing options...
0 zxzoomy Posted June 20 Share Posted June 20 Zooms and CTR now showing for me. Link to comment Share on other sites More sharing options...
0 Ed Rooney Posted June 20 Share Posted June 20 Mine too. Link to comment Share on other sites More sharing options...
0 Allan Bell Posted June 20 Share Posted June 20 And mine. Allan Link to comment Share on other sites More sharing options...
0 NYCat Posted June 20 Share Posted June 20 Yes. A number of new zooms. Paulette Link to comment Share on other sites More sharing options...
0 Ed Rooney Posted June 20 Share Posted June 20 However . . . all things are not yet right on ether my dashboard or measures. I remain optimistic. Link to comment Share on other sites More sharing options...
0 Chuck Nacke Posted June 21 Share Posted June 21 Well, it appears that the Sky has not Fallen..... At least for me all seems to be working, but things have been a bit slower than I would like during the last two months... Chuck Link to comment Share on other sites More sharing options...
0 ReeRay Posted June 21 Share Posted June 21 Everything was fine yesterday but.... Flat lining again this morning ! Link to comment Share on other sites More sharing options...
0 BidC Posted June 21 Share Posted June 21 (edited) 10 minutes ago, ReeRay said: Everything was fine yesterday but.... Flat lining again this morning ! What a difference a day makes. It's like being at the fair .... (maybe the next refresh will magically throw out more zooms - and sales 😉). Edited June 21 by BidC Link to comment Share on other sites More sharing options...
0 Nick Hatton Posted June 21 Share Posted June 21 20 minutes ago, BidC said: What a difference a day makes. It's like being at the fair .... (maybe the next refresh will magically throw out more zooms - and sales 😉). Same thing here 1 Link to comment Share on other sites More sharing options...
0 Nick Hatton Posted June 21 Share Posted June 21 All working now! Link to comment Share on other sites More sharing options...
0 IKuzmin Posted June 21 Share Posted June 21 6 hours ago, Nick Hatton said: All working now! Not really. As I mentioned in another thread, "Alamy measures" -> "Your images" now show me 2 recent sales that do not show up anywhere also including the "Download sales report". 1 Link to comment Share on other sites More sharing options...
0 awp Posted June 24 Share Posted June 24 (edited) Dashboard is fine for me now but portfolio page is not updating - images uploaded and passed on 20th & 22nd are still not on the portfolio page - either contributor or public view - normally morning after. Reported to contributors@ as well. My image count is wrong here on the forum too! Should be higher. Edited June 24 by awp new info 1 Link to comment Share on other sites More sharing options...
0 Ed Rooney Posted June 24 Share Posted June 24 It's been a month and my dashboard and measures are still a total mess. Help!!! Link to comment Share on other sites More sharing options...
0 Steve Kydd Posted June 24 Share Posted June 24 Me too... Link to comment Share on other sites More sharing options...
0 Alex Ramsay Posted June 25 Author Share Posted June 25 Getting there, slowly - measures now seems to be showing the correct number of sales. However pictures placed on sale are still not always showing up when searched for in the database, or in my portfolio or collection - some have still not appeared after more than a week. Nor does my image total (12581) match the actual number of images on sale (12634). Alex 1 Link to comment Share on other sites More sharing options...
0 ReeRay Posted June 25 Share Posted June 25 (edited) 35 minutes ago, Alex Ramsay said: Getting there, slowly - measures now seems to be showing the correct number of sales. However pictures placed on sale are still not always showing up when searched for in the database, or in my portfolio or collection - some have still not appeared after more than a week. Nor does my image total (12581) match the actual number of images on sale (12634). Alex I have queried this with Alamy as I too have a number of images "on sale" but not showing. Edited June 25 by ReeRay 1 Link to comment Share on other sites More sharing options...
0 Mauro Toccaceli Posted June 25 Share Posted June 25 My dashboard still shows May 29th as the update date (but some June sales appear) and the last images I placed for sale 4 days ago still don't appear in the database. Mauro Link to comment Share on other sites More sharing options...
0 Allan Bell Posted June 25 Share Posted June 25 I have some images which were uploaded to QC 19th and passed next day. Key-worded same day and went on sale. Not showing up on Alamy website yet. Tried when signed in and when signed out of Alamy website. Allan Link to comment Share on other sites More sharing options...
0 Broad Norfolk Posted June 25 Share Posted June 25 31 minutes ago, Allan Bell said: I have some images which were uploaded to QC 19th and passed next day. Key-worded same day and went on sale. Not showing up on Alamy website yet. Tried when signed in and when signed out of Alamy website. Allan Something has stirred within the last hour! My last upload and key-wording coincided with your dates and has now appeared in the Alamy Image Manager. Not yet in the Portfolio but I guess that will come tomorrow morning. Jim Link to comment Share on other sites More sharing options...
0 John Holmes Posted June 27 Share Posted June 27 My dashboard still says "Last updated 29 May", but some sales have come through since then, and the cleared balance is trickling upward... Link to comment Share on other sites More sharing options...
0 Alamy Posted June 27 Share Posted June 27 Hi Everyone, Our IT team have let us know that they've now fixed the issue of dashboard not refreshing, so you should see the data that has been recorded now showing as up to date in your accounts. We're aware it still says 29th May and checking with the IT team on this. This was a display issue only, and all the data behind the scenes has been recording accurately. We're sorry that for the past few weeks this wasn't refreshed as normal, but this was due to us upgrading several background services. Also, if you uploaded images recently and could not find them on site, they can now be found by customers on the platform, either through keyword search or by the direct image reference. Again, this was caused by a temporary glitch in the necessary IT updates. If you experience any further problems of the same nature (dashboard data not updating or images not being found on sale, when they should be) please email us contributors@alamy.com or post below. Thanks Sophie 5 1 Link to comment Share on other sites More sharing options...
0 Alex Ramsay Posted June 27 Author Share Posted June 27 27 minutes ago, Alamy said: Hi Everyone, Our IT team have let us know that they've now fixed the issue of dashboard not refreshing, so you should see the data that has been recorded now showing as up to date in your accounts. We're aware it still says 29th May and checking with the IT team on this. This was a display issue only, and all the data behind the scenes has been recording accurately. We're sorry that for the past few weeks this wasn't refreshed as normal, but this was due to us upgrading several background services. Also, if you uploaded images recently and could not find them on site, they can now be found by customers on the platform, either through keyword search or by the direct image reference. Again, this was caused by a temporary glitch in the necessary IT updates. If you experience any further problems of the same nature (dashboard data not updating or images not being found on sale, when they should be) please email us contributors@alamy.com or post below. Thanks Sophie Thanks for keeping us informed, Sophie Alex 3 Link to comment Share on other sites More sharing options...
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Alex Ramsay
Sales history, account balance etc not working (for me, at least) this morning
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