John Walker

Anyone had experience of dealing with E-infinity On-Line Store

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E-infinity appears to have mainly good reviews on it's website but I wonder how representative they really are.

 

Their prices are very competitive too.   I can't work out if they're UK based.

 

Any experience shared would be appreciated.

 

John

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According to their site they are UK based and Australia based.  Prices are in USD though.

 

So they obviously ship from those two countries depending on where the goods are going.  The started out as an ebay store according to their About Us Page.

 

Jill

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A friend of mine has used them many times and they have been excellent, I would not hesitate to use them and as said their prices are extremely competitive.

 

Carol

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Posted (edited)

I've bought 3 bodies and 2 lenses from E-infinity without any problems. Very good prices, each item I've bought took about a week to arrive. A few days after placing the order I received an email with attachment showing the boxed item/s with serial numbers. Then later shipping information. More expensive items are shipped by UPS.  The UPS depot shipping label indicated it came from up north, possibly Sunderland. A cheaper item was shipped by Royal Mail. 

 

They originate from China, likely Hong Kong. The Nikon boxes were slightly different from previous ones bought from Wex, had some writing in Chinese. The boxes had been opened and resealed, the charger cables swopped for UK ones.  The Invoice/receipt indicates all duties paid. I've never had to deal with a warranty repair (1 year warranty), but from what I've read on forums any problems you are referred to an authorised repairer in Glasgow. Last time I needed a warranty repair was to the light meter in an OM1 many moons ago. When I queried stock with E-infinity via email they responded same day.

 

On the downside, grey import purchases can't be used with cash back schemes. Extended 5 year warranty on Tamron lenses can't be applied for. Range of products not as extensive as major UK based sellers. Sometimes items show as out of stock. I wanted a Tamron 17-35mm F2.8 - 4 OSD lens, they don't have a restock date, so am looking elsewhere.

 

Panamoz is another grey importer, believe they ship direct from HK. Last time I checked less stock than E-infinity and more expensive, but offer their own 3 year warranty. I've read good things about them on forums.

 

The last lens I bought came from a dealer in Bournemouth, standard price but there was a good cash back deal on and I needed it quickly. Picked it up on my way away for a few days where I would need it.

 

Steve

Edited by sb photos
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damn... and i just bought myself brand new canon 35mm lens and paid top dollar for it :wacko: like 1/4 if not more than what`s on those websites...  will be wiser next time!  

 

thanks for sharing! 

 

 

Michael 

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Has anyone had experience of selling or especially part-exchanging grey imports in the UK? Without the box it may not be so identifiable as its source, but you get a better price from dealers if it is (UK?) boxed.

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I bought a grey import from HDEW. It had a fault, I sent it back, they replaced it, the replacement had the same fault. HDEW said it must be user error, and Canon refused to touch it because it was a grey import. To be fair to HDEW, they did eventually take it back and refund my money but in future I will pay the price for legit gear and have peace of mind.

 

Alan

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Thanks for all your responses.  Looks like they are legit.  Very tempting :)

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One thing to be aware of if you are buying cameras from HK - GPS capability might be crippled.  I recently bought a used D7200 body on ebay from a UK seller, almost mint condition, good price and very low shutter count.  While I was going through the menus I noticed that the 'GPS Location' option was missing from the setup menu.  A google search found this....

 

https://petapixel.com/2012/05/25/why-your-digital-cameras-gps-might-not-work-in-china/

 

and an email to Nikon confirmed that it is a grey import and GPS is not available (and can't be restored with firmware).   Not a problem for me as I don't have a GPS unit (and anyway I have another body with GPS).

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Well, I've taken the plunge and bought an RX100 M6 from E-infinity.  It arrived in good time with excellent communication from the company.

Initial findings look very promising and the 24 to 200mm lens will be very useful.  The redesigned pop-up viewfinder is a great improvement.

 

I am selling one of my RX100 M3 cameras on Ebay.  Link below if anyone is interested.  

http://rover.ebay.com/rover/1/710-53481-19255-0/1?icep_ff3=2&pub=5575378759&campid=5338273189&customid=&icep_item=323497354254&ipn=psmain&icep_vectorid=229508&kwid=902099&mtid=824&kw=lg&toolid=11111

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You're gonna love that camera, John. The biggest improvement from the 100/3 I had been using is the snappy, accurate autofocus.  Good shooting!

 

Edo

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1 hour ago, Ed Rooney said:

You're gonna love that camera, John. The biggest improvement from the 100/3 I had been using is the snappy, accurate autofocus.  Good shooting!

 

Edo

 

Thanks Edo,  Very reassuring :). 

I hope put it through it's paces tomorrow.

 

John

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