Bryan Posted July 21, 2017 Share Posted July 21, 2017 Apologies, this is way off topic, but maybe of interest to UK togs. I had to renew our passports and used the online service. Despite following the detailed guidance for the photos, I had difficulty in having the system accept my efforts. I sized the shots precisely in PS, and checked the dimensions using the ruler tool, they were well within tolerance, but the automated check would not accept either shot. I eventually managed to get my photo through by changing the proportions of the image, but I couldn't manage it for my wife's photo, which, after I had altered the proportions, was rejected on the grounds of colour. Why this should be I have no idea, the photos were both taken using bounced flash against a white background, and I could not detect any colour cast. At this point I gave up and submitted the rejected photo despite warnings that it could result in delays or possible failure. There were no delays and both new passports arrived within a couple of weeks. I used the online feedback to express my concerns about the system, but have not received any response. From memory I don't think that the criteria include DPI, which I set at 300, maybe I should have submitted full resolution images? Link to comment Share on other sites More sharing options...
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