Steve Purnell Posted January 12, 2016 Share Posted January 12, 2016 For the first time since I have been here I qualified for a payment this month. My balance has gone to zero, my account says that I have been paid by Paypal yet I have received nothing. I e-mailed member services and they told me on the 4th that it could take 7 days.yet still no funds in my Paypal account. I e-mailed the agent who responded and member services yesterday and again today, still with no response. The phone number on the home page and the chat are for sales only but, in desperation I used the chat now option and the guy there told me that someone was e-mailing me as we spoke. That was nearly an hour ago and still no e-mail. I really need to know what has happened to my payment. Any advice appreciated. Thanks. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Thank you Phillippe. Strange how other sites that I deal with manage to get things done a lot quicker than this. It would also have been helpful if the agent who responded had quoted this 30 day clause rather that saying that it would be 7/9 days and leaving me wondering what has happened when that time limit has expired.You should all sing from the same hymn sheet as it were. Ok, looks like I shall have to be patient. Link to comment Share on other sites More sharing options...
spacecadet Posted January 12, 2016 Share Posted January 12, 2016 I think we've had threads before about the Paypal route taking 10 days longer than BACS.Ar Are you not in the UK? Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Link to comment Share on other sites More sharing options...
Sultanpepa Posted January 12, 2016 Share Posted January 12, 2016 Are you sure they didn't say 7/9 working days? In that case it would be at least Thursday and possibly next week before payment. Don't fret, you will get paid. Link to comment Share on other sites More sharing options...
Martin P Wilson Posted January 12, 2016 Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Yes, I have been paid directly into my UK bank account since I joined in 2002. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Thanks Dougie, I feel very unsure about Alamy at present as I had a problem a few months ago with an uncleared sale and they just won't give a definitve answer to any question. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Yes, I have been paid directly into my UK bank account since I joined in 2002. Thanks Martin, will have to look in to that. Link to comment Share on other sites More sharing options...
spacecadet Posted January 12, 2016 Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. Thanks. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. Thanks. But maybe I'll leave it until I receive my payment in case it confuses matters. Link to comment Share on other sites More sharing options...
Allan Bell Posted January 12, 2016 Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Dunno what BACS is. I live in Belgium, but even I get paid by simple bank transfer. Usually see the money around the 6th on my bank account. Cheers, Philippe Bank Automated Clearing Service (or System). Allan Link to comment Share on other sites More sharing options...
Martin P Wilson Posted January 12, 2016 Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. I just had a look and it seems that you can still add bank details and select funds transfer. It does not display the current details for security reasons. Link to comment Share on other sites More sharing options...
Ed Rooney Posted January 12, 2016 Share Posted January 12, 2016 I'm paid with a bank transfer. Alamy has always made payments when they said they will, and it always takes 2 to 4 days to show up in my account, as Alamy stated it would. I have problems with the current stock industry and problems with life on the Blue Planet, but Alamy is and has always been a good company to do business with. Pay Pal? No comment. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. I just had a look and it seems that you can still add bank details and select funds transfer. It does not display the current details for security reasons. Thanks Martin. I will look at it after I have received payment, just in case I get another payment in the future. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 I'm paid with a bank transfer. Alamy has always made payments when they said they will, and it always takes 2 to 4 days to show up in my account, as Alamy stated it would. I have problems with the current stock industry and problems with life on the Blue Planet, but Alamy is and has always been a good company to do business with. Pay Pal? No comment. Thanks Ed. Link to comment Share on other sites More sharing options...
spacecadet Posted January 12, 2016 Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. I just had a look and it seems that you can still add bank details and select funds transfer. It does not display the current details for security reasons. Alamy did announce a couple of years back that you couldn't change the details. That might not stop you providing them in the first place. Link to comment Share on other sites More sharing options...
Steve Purnell Posted January 12, 2016 Author Share Posted January 12, 2016 Yes. I am in the UK, Can we get paid by BACS? Of course. It takes 3 days, without fail. Just contact MS. I don't think you can add the bank details online any more. I just had a look and it seems that you can still add bank details and select funds transfer. It does not display the current details for security reasons. Alamy did announce a couple of years back that you couldn't change the details. That might not stop you providing them in the first place. Thanks, have had an e-mail response now too. Seems that the IT department is having problems with their e-mail service. Link to comment Share on other sites More sharing options...
Ed Rooney Posted January 13, 2016 Share Posted January 13, 2016 You have some amazing abstractions in your collection, Steve. Nice work. Link to comment Share on other sites More sharing options...
John Mitchell Posted January 13, 2016 Share Posted January 13, 2016 I don't anticipate any difficulties getting paid this month (at least not by Alamy). However, things are slower than usual. The money has usually landed in my PP account by now. The elves must still be recuperating form the holidays. Link to comment Share on other sites More sharing options...
cbimages Posted January 13, 2016 Share Posted January 13, 2016 Yes, still waiting here...and sweating on it too as it's a biggish one. Link to comment Share on other sites More sharing options...
Martin Carlsson Posted January 14, 2016 Share Posted January 14, 2016 Nothing for me neither. Was told to wait for nine working days after initiation of payment which is today. Sent another e-mail and is waiting to hear back. Probably reverting back to BACS. Link to comment Share on other sites More sharing options...
Matt Ashmore Posted January 14, 2016 Share Posted January 14, 2016 Related to this subject.. if you get paid by Paypal, do you lose a small percentage to Paypal fees? I know that if you sell something on Ebay and get paid by Paypal, Paypal take a small percentage as fees. Link to comment Share on other sites More sharing options...
Martin Carlsson Posted January 14, 2016 Share Posted January 14, 2016 Related to this subject.. if you get paid by Paypal, do you lose a small percentage to Paypal fees? I know that if you sell something on Ebay and get paid by Paypal, Paypal take a small percentage as fees. I can only presume that PayPal ain't doing it for charity. I don't think you have to pay any fees (Alamy perhaps does?), often though you can see them (PayPal) profiting by offering lousy exchange rates. Link to comment Share on other sites More sharing options...
Martin Carlsson Posted January 14, 2016 Share Posted January 14, 2016 PayPal payment from Alamy just came through. Link to comment Share on other sites More sharing options...
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