Processing - average wait time 24 hours

[Nick Jenkins 55]

Hi,

Anyone else stuck in this? I sub'd two lots yesterday - one went through and is now up for sale, the other is stuck in this queue.
I ask as I haven't seen this before.

nj

[Phil Crean 348]

Just had one lot 6 days(Includes weekend), uploaded 18th went to awaiting QC today....

[Trevor Chriss 81]

Yep had that last week, like Phil, it then took 6 days.

[Nick Jenkins 55]

Yet the other queue shot through - sounds like a problem on queue 'x' then. Hey ho.

[Pearl 863]

It often results in a Partial Failure with one of the images failing due to a processing error but the other images should still pass QC.  Happens to me occasionally especially if my upload has been interrupted.

 

Pearl

[Nick Jenkins 55]

Diolch Pearl!

[Phil Crean 348]

Gone through this morning...Partial fail..1 image error....

[Nick Jenkins 55]

Still awaiting pass through - the 24 hours is long past so I will sit tight and wait.

[Pearl 863]

If I had anything urgent when this happened to me I re-uploaded them.  They usually went quickly to Awaiting QC and then passed whilst the first lot were still stuck in processing.  I then just delete the first batch when they eventually pass.

 

Pearl

[Nick Jenkins 55]

Dear Pearl,

Kindly keep your 'good' ideas to yourself in future. My batch has landed on the queue with the issue so now are all waiting for 24 hours - except it won't be. One queue is now into day 3.
What is Welsh for GGRR!! (GGRRIO?)

[Pearl 863]

Dear Pearl,

Kindly keep your 'good' ideas to yourself in future. My batch has landed on the queue with the issue so now are all waiting for 24 hours - except it won't be. One queue is now into day 3.

What is Welsh for GGRR!! (GGRRIO?)

Sorry to hear that Nick, I haven't had that happen to me. I will keep quiet.

 

Pearl

[Nick Jenkins 55]

Just kidding - patience is the name of the Alamy game!

nj

[Steven Gillis 144]

A batch uploaded a few minutes ago has just gone from Processing ... 24 hrs to awaiting QC!

 

Regards

[Nick Jenkins 55]

Maybe all this great UK weather is causing a bot of an overload? No big problem really.

[Pearl 863]

It sounds like the problem is at Alamy's end.  This happened a little while ago to a colleague's uploads and others were reporting the same.  Might hold off uploading for now.

 

Dim hapus

 

Pearl

Edited July 25, 2013 by Pearl

[John Gaffen 83]

My average QC wait time is currently  2-3 days.

[Nick Jenkins 55]

Very weird - one pic I put up this morning has now been failed all in red. Yet whenI click on the entry number link it says passed! Somewhere there are issues and I have dropped a line to MS.

[Allan Bell 1,557]

Very weird - one pic I put up this morning has now been failed all in red. Yet whenI click on the entry number link it says passed! Somewhere there are issues and I have dropped a line to MS.

 

Apparently this happened once before to my knowledge. Seems QC were pushing the wrong buttons.

 

Allan

[Zigzagmtart 18]

I believe it was posted here earlier that if it says 23 hours it should go to QC soon. But if it says 24 hours then there is at least one image with a failed upload and it will take awhile for someone to manually process your batch. The batch will eventually go through with a partial fail on at least one image. The other images will go to QC

[Duncan_Andison 533]

I believe it was posted here earlier that if it says 23 hours it should go to QC soon. But if it says 24 hours then there is at least one image with a failed upload and it will take awhile for someone to manually process your batch. The batch will eventually go through with a partial fail on at least one image. The other images will go to QC

Correct. MS told me that it can take up to 10 days to go from "Processing" to "Awaiting QC". Once it hits QC and is checked, it will show as a partial fail due to a corrupted file (one failed image normally) and the rest will be passed..... unless if QC found any problems with the remaining files. This has happened a few times to me, I just continue to send other uploads which are handled in the normal way (provided they don't end up in the 24h queue) and the files in the 24h queue are picked up later once the system sorts itself out.

Edited July 27, 2013 by Duncan_Andison

[kbwills 1]

I am a new (hopeful) contributor. 

 

My initial 4 images have been 'awaiting QC' since 24th July.  Is this part of the same issue?  Or is the initial submission QC longer than subsequently?

 

Should I just be patient? 

 

Regards

[Jill Morgan 860]

I did my original 4 just this past Saturday. They don't do QC on weekends. They passed on Monday morning and it took about 6 hours or so for them to appear in the search and go for sale. 

 

I uploaded 2 pics yesterday and they are still in the queue.  I uploaded another 4 this evening, so we'll see which batch goes through first.

[Allison Brice 0]

I'm new and my first batch is now closing in on 72 hours.  Judging by your posts I should delete and reupload?  Suggestions for this newbie would be most appreciated!

[spacecadet 2,388]

I'm new and my first batch is now closing in on 72 hours.  Judging by your posts I should delete and reupload?  Suggestions for this newbie would be most appreciated!

You can't delete an upload, you'll just have to be patient. The first 4 sometimes take a bit longer.

72 hours isn't exceptional

[Stokie 525]

I'm new and my first batch is now closing in on 72 hours.  Judging by your posts I should delete and reupload?  Suggestions for this newbie would be most appreciated!

 

Welcome Allison!

 

No, I wouldn't delete and reupload (not sure you can actually delete a waiting batch) but I would just wait and see what happens.

 

Cheers, John.