Jill Morgan Posted July 4, 2022 Share Posted July 4, 2022 (edited) On Thusrday I had my first sale since March. .05 cents. Alamy took 60%. Today I had a sale for $15, Alamy took 80%. See post below, DACS got included. Jill Edited July 4, 2022 by Jill Morgan Link to comment Share on other sites More sharing options...
0 spacecadet Posted July 5, 2022 Share Posted July 5, 2022 2 hours ago, Alamy said: We'll provide clarity as to what is and what isn't included in the calculations, according to moving up or down the commission tiers once we have confirmation on thi A little weaselly, I have to say- how could distro sales possibly not have been included, and how and why were MS told to say that they weren't? 2 Link to comment Share on other sites More sharing options...
0 meanderingemu Posted July 5, 2022 Share Posted July 5, 2022 (edited) On 05/07/2022 at 11:34, spacecadet said: A little weaselly, I have to say- how could distro sales possibly not have been included, and how and why were MS told to say that they weren't? I read the reply as we tried to not include it, then we talk to our lawyer who said we had to based on agreement so we will call it a "glitch" Edited July 6, 2022 by meanderingemu Link to comment Share on other sites More sharing options...
0 DirkR Posted July 19, 2022 Share Posted July 19, 2022 On 05/07/2022 at 15:34, Alamy said: Hi All, To update on the above, the calculations should include distribution sales. We're working on this our end, to ensure that this is correct for all accounts and that no-one is out of pocket. Thanks, Alamy Hi Alamy, any idea when this will be corrected? My account still shows silver and I'm only getting 20% on recent sales... Would be nice to see this fixed. Thanks, Dirk 1 Link to comment Share on other sites More sharing options...
0 Sandi Posted July 19, 2022 Share Posted July 19, 2022 I just checked my own account again. Total sales 1 Jul 21 - 30 Jun 22 $321.77. I cleared $122.40. I'm sure that when I checked my status earlier this month it was Gold, but now it is Silver. Is this part of the same problem? Sandi Link to comment Share on other sites More sharing options...
0 meanderingemu Posted July 19, 2022 Share Posted July 19, 2022 4 hours ago, DirkR said: Hi Alamy, any idea when this will be corrected? My account still shows silver and I'm only getting 20% on recent sales... Would be nice to see this fixed. Thanks, Dirk I would write directly to contributors@alamy.com so they can check your case specific, this should not be acceptable. 13 minutes ago, Sandi said: I just checked my own account again. Total sales 1 Jul 21 - 30 Jun 22 $321.77. I cleared $122.40. I'm sure that when I checked my status earlier this month it was Gold, but now it is Silver. Is this part of the same problem? Sandi Sandi, if the $321 is from licences, and not other sources, eg.DACS and Infringements charges, yes that would be an issue and I would contact support (see above) directly. Link to comment Share on other sites More sharing options...
0 Sandi Posted July 20, 2022 Share Posted July 20, 2022 23 hours ago, meanderingemu said: I would write directly to contributors@alamy.com so they can check your case specific, this should not be acceptable. Sandi, if the $321 is from licences, and not other sources, eg.DACS and Infringements charges, yes that would be an issue and I would contact support (see above) directly. Thanks. I have just sent an email. As it happens I haven't had any sales yet this month so it's a bit theoretical. Sandi Link to comment Share on other sites More sharing options...
0 meanderingemu Posted July 20, 2022 Share Posted July 20, 2022 35 minutes ago, Sandi said: Thanks. I have just sent an email. As it happens I haven't had any sales yet this month so it's a bit theoretical. Sandi since people are reporting extremely long period for adjustments probably good to have it resolved ahead. Good luck Link to comment Share on other sites More sharing options...
0 Joe Gaul Posted July 20, 2022 Share Posted July 20, 2022 Also a little concerned as my account settings show my commission rate as gold but my one sale this month of $27.15 (which also seems small for a book) shows commission taken of $20.63 which, if my maths is up to scratch, is around 76%. Link to comment Share on other sites More sharing options...
0 DJ Myford Posted July 20, 2022 Share Posted July 20, 2022 34 minutes ago, Joe Gaul said: Also a little concerned as my account settings show my commission rate as gold but my one sale this month of $27.15 (which also seems small for a book) shows commission taken of $20.63 which, if my maths is up to scratch, is around 76%. That would be via a distributor (40% to the distributor, 36% to Alamy). 1 Link to comment Share on other sites More sharing options...
0 sb photos Posted July 21, 2022 Share Posted July 21, 2022 16 hours ago, Joe Gaul said: Also a little concerned as my account settings show my commission rate as gold but my one sale this month of $27.15 (which also seems small for a book) shows commission taken of $20.63 which, if my maths is up to scratch, is around 76%. All license fees appear to be falling. Link to comment Share on other sites More sharing options...
0 DirkR Posted July 21, 2022 Share Posted July 21, 2022 On 19/07/2022 at 12:34, meanderingemu said: I would write directly to contributors@alamy.com so they can check your case specific, this should not be acceptable. Thanks, I did. Their response: Our IT team are working on moving contributors into the right tier... Let's see... Link to comment Share on other sites More sharing options...
0 Joe Gaul Posted July 22, 2022 Share Posted July 22, 2022 On 20/07/2022 at 15:32, DJ Myford said: That would be via a distributor (40% to the distributor, 36% to Alamy). Thanks, you are correct CR got back to me. I was opted out of all distribution for a long time but have recently opted in to a couple of territories and the reporting method appears to have changed. Link to comment Share on other sites More sharing options...
0 Sandi Posted July 27, 2022 Share Posted July 27, 2022 Good news: Gold status reinstated on my account details. Other news: 2 recent sales still listed with "silver" deductions. So, fingers crossed that corrections are being made. Sandi 3 Link to comment Share on other sites More sharing options...
0 Jools Devon Posted July 27, 2022 Share Posted July 27, 2022 1 hour ago, Sandi said: Good news: Gold status reinstated on my account details. Other news: 2 recent sales still listed with "silver" deductions. So, fingers crossed that corrections are being made. Sandi Same here...... I'm now back to Gold Status....... but they still need to correct the commission for sales this month. No explanation yet from Alamy as to what went wrong! Julian 2 Link to comment Share on other sites More sharing options...
0 Sandi Posted August 11, 2022 Share Posted August 11, 2022 Last month's sales still showing as "silver" commission. A sale for $250 this month has just gone through with 60% going to Alamy. I assume this the "gold" rate. It would be nice if Alamy could make the corrections still outstanding for the July sales. Are you there Alamy? Sandi Link to comment Share on other sites More sharing options...
0 Sandi Posted August 13, 2022 Share Posted August 13, 2022 My Account Balance now shows a "Commission Refund" from Alamy for the miscalculated commission. Thank you, Alamy. So anyone else with the same problem, don't give up. 1 Link to comment Share on other sites More sharing options...
0 Jools Devon Posted August 26, 2022 Share Posted August 26, 2022 Yes - I'm now correctly back to Gold, and I have a "Commission Refund" for the sales that were incorrectly charged at the wrong rate 🙂 3 Link to comment Share on other sites More sharing options...
0 Pav Posted August 26, 2022 Share Posted August 26, 2022 (edited) Hi All, Exactly the same problem. I'm in a long discussion with a nice girl from Customer Service but she is obviously a messenger between IT (??? - that's what she wrote). Can't really blame her as I guess she is probably a temp or intern. I don't sell much, but I don't wan't to be ripped off, especially that my sales are above the threshold. Today I asked CS to contact me with people who count the numbers for Alamy or a legal department to make a final call, not sure if that is handled by Financial Ombudsmen (UK)? I started to include MD@alamy.com in my discussion with CS as I'm fed up with different, contradicting messages. Pav Edited August 26, 2022 by Pav 1 Link to comment Share on other sites More sharing options...
0 Betty LaRue Posted August 26, 2022 Share Posted August 26, 2022 Again, what’s the threshold? Link to comment Share on other sites More sharing options...
0 meanderingemu Posted August 26, 2022 Share Posted August 26, 2022 1 hour ago, Pav said: Hi All, Exactly the same problem. I'm in a long discussion with a nice girl from Customer Service but she is obviously a messenger between IT (??? - that's what she wrote). Can't really blame her as I guess she is probably a temp or intern. I don't sell much, but I don't wan't to be ripped off, especially that my sales are above the threshold. Today I asked CS to contact me with people who count the numbers for Alamy or a legal department to make a final call, not sure if that is handled by Financial Ombudsmen (UK)? I started to include MD@alamy.com in my discussion with CS as I'm fed up with different, contradicting messages. Pav Good for you. I do feel sorry for CS rep who get fed bs from back office and then get stock regurgitating it. We are seeing it repeatedly with the baddly writen agreement, not sure if they have finish reading it 🤔. Great idea copying MD. Link to comment Share on other sites More sharing options...
0 meanderingemu Posted August 26, 2022 Share Posted August 26, 2022 56 minutes ago, Betty LaRue said: Again, what’s the threshold? Not only thresholds, but also justification for what is and isn't included, they have already tried to remove distributor sales, they remove some of the infringements. Delayed reporting sales, which is on them, do not get counted when they happened, and they have yet to contractually justify their handling of refunds 2 Link to comment Share on other sites More sharing options...
0 Pav Posted August 26, 2022 Share Posted August 26, 2022 1 hour ago, Betty LaRue said: Again, what’s the threshold? $250 silver -> gold Still not clear if 3rd party sales' commission excluded from that, etc. Link to comment Share on other sites More sharing options...
0 meanderingemu Posted August 26, 2022 Share Posted August 26, 2022 48 minutes ago, Pav said: $250 silver -> gold Still not clear if 3rd party sales' commission excluded from that, etc. Contractually they shouldn't be, but Alamy has acknowledged in another thread on another matter that they are just reading the agreement they wrote. Link to comment Share on other sites More sharing options...
0 Pav Posted August 26, 2022 Share Posted August 26, 2022 1 hour ago, meanderingemu said: Contractually they shouldn't be, but Alamy has acknowledged in another thread on another matter that they are just reading the agreement they wrote. Hope that admins read this forum and they are ready to step in and inform us about the issue. Lame, Alamy, lame, 6 days with no fix so far and still counting. 1 Link to comment Share on other sites More sharing options...
0 meanderingemu Posted August 26, 2022 Share Posted August 26, 2022 1 minute ago, Pav said: Hope that admins read this forum and they are ready to step in and inform us about the issue. Lame, Alamy, lame, 6 days with no fix so far and still counting. admins are in same situation as CS, they just get "corporate answers" from above. Link to comment Share on other sites More sharing options...
Question
Jill Morgan
On Thusrday I had my first sale since March. .05 cents. Alamy took 60%. Today I had a sale for $15, Alamy took 80%.
See post below, DACS got included.
Jill
Edited by Jill MorganLink to comment
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