I had an image published in Canada's largest news magazine in December 2021, both in print and online. The article has two Alamy credited photos, one mine. It never cleared. I kept notifying CR, with the same "we're chasing it" response each time. This time I was told that the sale was refunded. I was told, "When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands. Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled."
The photo was published, and is archived online. The article was picked up by news organizations and used worldwide. There seems to be no reason for "refunding" when the image was used extensively.
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mwakeling
I had an image published in Canada's largest news magazine in December 2021, both in print and online. The article has two Alamy credited photos, one mine. It never cleared. I kept notifying CR, with the same "we're chasing it" response each time. This time I was told that the sale was refunded. I was told, "When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands. Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled."
The photo was published, and is archived online. The article was picked up by news organizations and used worldwide. There seems to be no reason for "refunding" when the image was used extensively.
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