Kathy deWitt Posted September 1, 2020 Share Posted September 1, 2020 My dashboard doesn't display correctly this morning...the graph has slipped down to obscure other information and tabs leaving a large white space where it should be. I have cleared my browser and it is still the same. Anyone else see this? I have notified contributors@alamy.com. Kathy Link to comment Share on other sites More sharing options...
Niels Quist Posted September 1, 2020 Share Posted September 1, 2020 (edited) It seems to be okay at my end. Edited September 1, 2020 by Niels Quist Link to comment Share on other sites More sharing options...
Ed Rooney Posted September 1, 2020 Share Posted September 1, 2020 Mine looks normal too, Kathy. But I've been having on and off issues with many apps. Link to comment Share on other sites More sharing options...
wiskerke Posted September 1, 2020 Share Posted September 1, 2020 3 hours ago, Kathy deWitt said: My dashboard doesn't display correctly this morning...the graph has slipped down to obscure other information and tabs leaving a large white space where it should be. I have cleared my browser and it is still the same. Anyone else see this? I have notified contributors@alamy.com. Kathy Weird setting of your browser? Try Ctrl-0 (0=zero) Works in most browsers to set the magnification or the font to default size. Otherwise go to view and find the setting for default size. wim Link to comment Share on other sites More sharing options...
Chuck Nacke Posted September 1, 2020 Share Posted September 1, 2020 It would appear that there are some problems with the coding on Alamy.com I did need to use a different browser this morning to access AIM? Chuck Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 27 minutes ago, wiskerke said: Weird setting of your browser? Try Ctrl-0 (0=zero) Works in most browsers to set the magnification or the font to default size. Otherwise go to view and find the setting for default size. wim I was hoping you would come to the rescue Wim but, unfortunately that didn't work. Hm. Maybe it will just return to normal on its own. Thank you anyway. Kathy Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 17 minutes ago, Chuck Nacke said: It would appear that there are some problems with the coding on Alamy.com I did need to use a different browser this morning to access AIM? Chuck Yes Chuck, I tried Safari this a.m. but I get the same result. Hopefully I will hear back from Alamy soon. Kathy Link to comment Share on other sites More sharing options...
wiskerke Posted September 1, 2020 Share Posted September 1, 2020 7 minutes ago, Kathy deWitt said: I was hoping you would come to the rescue Wim but, unfortunately that didn't work. Hm. Maybe it will just return to normal on its own. Thank you anyway. Kathy What is your OS and browser? I've checked Firefox, Chrome and Edge all on Windows. Those are all normal here. wim Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 1 minute ago, wiskerke said: What is your OS and browser? I've checked Firefox, Chrome and Edge all on Windows. Those are all normal here. wim Imac 10.15.6 Catalina Chrome Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 Just now, Kathy deWitt said: Imac 10.15.6 Catalina Chrome and I am in the UK! Link to comment Share on other sites More sharing options...
wiskerke Posted September 1, 2020 Share Posted September 1, 2020 1 minute ago, Kathy deWitt said: and I am in the UK! Those are 3 things I don't have here 😁 I'll fire up the Macbook. wim 1 Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 I restarted computer but it is still there looking strange. If I knew how to add a screen grab here I would. Link to comment Share on other sites More sharing options...
wiskerke Posted September 1, 2020 Share Posted September 1, 2020 (edited) Hmm Safari on 10.11.6 is totally normal here. wim edit: Also Firefox on 10.11.6 is ok. Both don't fall apart when Zooming in. But Safari does when zooming out. Hmm. Command zero = ⌘-0 fixes it as always. No Chrome on this one. Still try Command zero = ⌘-0 Edited September 1, 2020 by wiskerke Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 12 minutes ago, wiskerke said: Hmm Safari on 10.11.6 is totally normal here. wim edit: Also Firefox on 10.11.6 is ok. Both don't fall apart when Zooming in. But Safari does when zooming out. Hmm. Command zero = ⌘-0 fixes it as always. No Chrome on this one. Still try Command zero = ⌘-0 No luck Wim, tried both Control 0 and Command 0. Thank you for your help. I will just bide my time and let you know if it is self-correcting Link to comment Share on other sites More sharing options...
Chuck Nacke Posted September 1, 2020 Share Posted September 1, 2020 Kathy, I am on a PC and have been using Microsoft EDGE. This morning, 9/1, I had to use Chrome to get into AIM. It does appear that Alamy has had some problems with the coding on the site. I've been contributing since 2004 and since Alamy has gone all online, as opposed to mailing CS's to London, I've had more problems with Alamy.com during the last 30 days than I ever had? Chuck 1 Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 1, 2020 Author Share Posted September 1, 2020 53 minutes ago, Chuck Nacke said: Kathy, I am on a PC and have been using Microsoft EDGE. This morning, 9/1, I had to use Chrome to get into AIM. It does appear that Alamy has had some problems with the coding on the site. I've been contributing since 2004 and since Alamy has gone all online, as opposed to mailing CS's to London, I've had more problems with Alamy.com during the last 30 days than I ever had? Chuck well, that's reassuring Chuck Link to comment Share on other sites More sharing options...
Chuck Nacke Posted September 2, 2020 Share Posted September 2, 2020 8 hours ago, Kathy deWitt said: well, that's reassuring Chuck Kathy, I was not complaining in any way. In any event it appears on my side that the problems seem to have been corrected, 9/1 10:45 EST. Chuck Link to comment Share on other sites More sharing options...
Kathy deWitt Posted September 2, 2020 Author Share Posted September 2, 2020 (edited) On 02/09/2020 at 03:45, Chuck Nacke said: Kathy, I was not complaining in any way. In any event it appears on my side that the problems seem to have been corrected, 9/1 10:45 EST. Chuck I didn't think you were complaining Chuck. I'm glad your problems are corrected. Mine are not. Kathy Edited September 3, 2020 by Kathy deWitt Link to comment Share on other sites More sharing options...
Kathy deWitt Posted October 6, 2020 Author Share Posted October 6, 2020 On 01/09/2020 at 12:14, Kathy deWitt said: My dashboard doesn't display correctly this morning...the graph has slipped down to obscure other information and tabs leaving a large white space where it should be. I have cleared my browser and it is still the same. Anyone else see this? I have notified contributors@alamy.com. Kathy My dashboard is still looking unaligned in Google Chrome. I think this may have occured on the recent update. I have emailed them about this problem, but as of yet not had a reply. However, even though I was adapting to this irritating appearance I downloaded Firefox. Lo and behold, all looks normal on Firefox!! Link to comment Share on other sites More sharing options...
NYCat Posted October 6, 2020 Share Posted October 6, 2020 My dashboard has all the information but is narrow. My problem is I get no content in Sales History. Paulette 1 Link to comment Share on other sites More sharing options...
Kathy deWitt Posted October 6, 2020 Author Share Posted October 6, 2020 1 hour ago, NYCat said: My dashboard has all the information but is narrow. My problem is I get no content in Sales History. Paulette Hi Paulette , I have noticed this in the past couple days but it is intermittant. Kathy Link to comment Share on other sites More sharing options...
Kathy deWitt Posted October 6, 2020 Author Share Posted October 6, 2020 3 hours ago, Kathy deWitt said: My dashboard is still looking unaligned in Google Chrome. I think this may have occurred on the recent update. I have emailed them about this problem, but as of yet not had a reply. However, even though I was adapting to this irritating appearance I downloaded Firefox. Lo and behold, all looks normal on Firefox!! OK, finally sorted....on Chrome it was a settings problem (as James Allsworth originally advised . Google never replied). I now have it working properly by playing around with page zoom and font sized which I have set at: Zoom 150% Font size 18 Minimum font size 12 Kathy Link to comment Share on other sites More sharing options...
NYCat Posted October 6, 2020 Share Posted October 6, 2020 I'm OK now with Sales History showing my sales. Paulette Link to comment Share on other sites More sharing options...
MizBrown Posted October 7, 2020 Share Posted October 7, 2020 On 06/10/2020 at 04:07, Kathy deWitt said: My dashboard is still looking unaligned in Google Chrome. I think this may have occured on the recent update. I have emailed them about this problem, but as of yet not had a reply. However, even though I was adapting to this irritating appearance I downloaded Firefox. Lo and behold, all looks normal on Firefox!! I don't like Google Chrome -- too many tentacles. I used Firefox (found a way to fix its blindness to color profiles on line) or Safari on my iMac and Edge or Firefox on my Windows 10 laptop. 1 Link to comment Share on other sites More sharing options...
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