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Kathy deWitt

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Everything posted by Kathy deWitt

  1. thanks John: I sent Alamy an email, in any case, it has started working now. Kathy
  2. Anyone else unable to add information, keywords, tags to images this morning in AIM?? When I click on an image is says:"0 Images selected" Kathy
  3. Clearing has speeded up considerably now as well as sales. Maybe the end of the tax year was slowing things down?
  4. Many still to clear, a few in November but mainly from 22 January 2020.
  5. Sorry, not sure why the link doesn't work. This is what it said: Business as usual at Alamy We’re taking responsible precautions to prevent the spread of the COVID-19 and to protect our global teams and customers – but we want to reassure you that it’s business as usual for the whole team at Alamy. We're used to working digitally and remotely across our UK, US, India and Australian offices and are well prepared for the current circumstances. During our homeworking trials, our customers did not experience any change to the great customer service they're used to from Alamy. Our sales and customer service teams are available across all our normal communication channels and will respond to your queries and requests in the usual friendly and efficient Alamy way. These are challenging times and as your creative partner we’d like to navigate this journey together. We value your feedback and ideas so please get in touch if you have thoughts on how we can work better together to ensure your success and safety. Look after yourselves and your loved ones. We're here to help and support your business. Take care and stay safe, Alamy
  6. I was momentarily reassured by this email from Alamy: https://mail.google.com/mail/u/0/h/1n2xutlvcetpr/?&th=170ee108be1e177e&q=alamy&v=c&s=q Nothing predicted about sales which I imagine will take a while and not sure they would share anyway. Kathy
  7. correction, got there by going to the top right hand corner and logging in.
  8. I can't log in to Alamy website. clicking on Forgotten your email doesn't produce an email. Anyone else having trouble with this?
  9. I contacted Alamy and they very quickly rectified the situation. Now when I click on download data it is able to work. Thanks Alamy and Harry
  10. Astonishingly enough, the Seagate hasn't failed - it's contents show up and are accessible on my old Emac!
  11. I have only just seen this reply, so thank you. This is what I have ended up doing as the black screen returned in January.......new iMac and old iMac HD saved and working. But my Seagate Backup Plus fails to show up on the new computer. Hm.
  12. Thank you for this information. I am working on a new iMac using Chrome and I still cannot download my image data. Is there a way to rectify this please? Does it only work on certain browsers? Kathy
  13. I was glad to come across this thread as I have been wrestling with the black screen problem over the past few days. I don't want to speak too soon but I may have solved the problem today after reading this fellow's article: https://www.macworld.com/article/3209746/imac-screen-blackout.html My iMac is 2009 I believe and has been working perfectly till this occurred. So with a small brush attachment to my vacuum cleaner I hoovered the mesh filters along the bottom of the screen which seemed to have gathered a lot of dust as suggested in the article. I will post here if this isn't the solution but so far it has been working all day just fine. Fingers crossed.
  14. Doesn't work for me either. Thanks for bringing up the subject.
  15. I have had two or three of these enquiries and one did actually come to fruition paying the $950. Kathy
  16. I've sent Alamy an email regarding this Kumar. Thanks for mentioning here. Kathy
  17. Thanks for reporting SShep; this image is only on Alamy like the majority of my photos.....and 3 reports by you in one month....although sales are good I've not had one listed here since April, so thank you. Kathy
  18. I too had a refund yesterday for an FT usage which I found being used. I suspect it will be reinstated on Monday with a different date or higher fee? I found the use using Google Image thing and have a screen grab.
  19. and now it is working again on Monday at 8 a.m. UK time and it wasn't the internet connection as I could continue working on other websites. Kathy deWitt
  20. AIM not saving right now Monday 7:32 a.m. UK It was working prior to this this morning so intermittant fault?
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