stipe Posted April 29, 2015 Share Posted April 29, 2015 After less than one year only from purchase, one of the two shoulder straps of my Lowe Alpine Pro Runner 350 AW backpack has come unstitched. Actually, this is not the first time. In the past I got the same problem with the same model but that time the backpack lasted much looonger so I decided to reply with a new one. This time I would like to go to someone who fix it but don't know where. Any suggestion? Stefano Link to comment Share on other sites More sharing options...
dustydingo Posted April 29, 2015 Share Posted April 29, 2015 Based on my experience here is Aus, Lowe will fix that no charge--you just need to take it to one of their official agents/sellers and they should submit it for you . . . well, again, based on my experiences here. dd Link to comment Share on other sites More sharing options...
Allan Bell Posted April 29, 2015 Share Posted April 29, 2015 Suggest you go back to the retailer or direct to the maker as it is less than one year old you should be given a replacement. Failing that try a good tailor who should be able to repair it for you. Allan DD beat me to it. Link to comment Share on other sites More sharing options...
dustydingo Posted April 29, 2015 Share Posted April 29, 2015 Suggest you go back to the retailer or direct to the maker as it is less than one year old you should be given a replacement. Failing that try a good tailor who should be able to repair it for you. Allan DD beat me to it. Sorry mate Again, here, Lowe will repair such damage regardless of the age of the bag. I assume that would be a world-wide thing . . . although to think of it, I was unaware of this (and hadn't heard of it) until a mate in the photographic equipment industry told me about it, so you may not hear about it unless you specifically ask. dd Link to comment Share on other sites More sharing options...
Allan Bell Posted April 29, 2015 Share Posted April 29, 2015 Great minds think alike. Allan Link to comment Share on other sites More sharing options...
stipe Posted April 29, 2015 Author Share Posted April 29, 2015 I purchased it via Amazon USA while I was traveling in the USA. So, should I write to Lowe Pro? Link to comment Share on other sites More sharing options...
spacecadet Posted April 29, 2015 Share Posted April 29, 2015 Try the distributor http://www.atlantphotoimage.com/lowepro/ Link to comment Share on other sites More sharing options...
NYCat Posted April 29, 2015 Share Posted April 29, 2015 I go to a shoe repair place when i need a repair on a handbag. I think their work is probably stronger than a tailor would be accustomed to doing. Paulette Link to comment Share on other sites More sharing options...
Brian Yarvin Posted April 29, 2015 Share Posted April 29, 2015 How about a luggage repair shop? There are also a few specialty backpack repair companies out there too. In my opinion, it's best to find a local crafts person, they'll go the extra mile for you when you need it. Link to comment Share on other sites More sharing options...
stipe Posted April 29, 2015 Author Share Posted April 29, 2015 Did the same thing yesterday here in Barcelona but the owner told me the backpack is too thick to be adjusted with its shoe machine. I go to a shoe repair place when i need a repair on a handbag. I think their work is probably stronger than a tailor would be accustomed to doing. Paulette Link to comment Share on other sites More sharing options...
stipe Posted April 29, 2015 Author Share Posted April 29, 2015 How about a luggage repair shop? There are also a few specialty backpack repair companies out there too. In my opinion, it's best to find a local crafts person, they'll go the extra mile for you when you need it. Sounds a good option actually! Going to find one and see what they tell me. Thanks! Link to comment Share on other sites More sharing options...
wiskerke Posted April 29, 2015 Share Posted April 29, 2015 One + for the shoemaker. Certainly on the road. Shoemakers are everywhere. Cheaper than all the time involved with trying to get it repaired by the maker. Personally, I have thread and some needles in my repair kit. And a bunch of cable ties. At home I put a leather or a jeans needle in my sewing machine and would repair this myself. In my really poor days I used to make all my own bags. wim Link to comment Share on other sites More sharing options...
Martin Carlsson Posted April 29, 2015 Share Posted April 29, 2015 Lowepro (and through its agents) has excellent customer care. Have had bags repaired as well as replaced. Oldest was a 6-year old backpack where a stitched in plastic clip broke. Sent me a new updated version. All sorted in the span of two days. Even had it hand delivered as a worker at the agent was living quite close to me. Link to comment Share on other sites More sharing options...
dustydingo Posted April 30, 2015 Share Posted April 30, 2015 Lowepro (and through its agents) has excellent customer care. Have had bags repaired as well as replaced. Oldest was a 6-year old backpack where a stitched in plastic clip broke. Sent me a new updated version. All sorted in the span of two days. Even had it hand delivered as a worker at the agent was living quite close to me. Agreed. And I don't know of a solution much cheaper than free repair or free replacement. dd Link to comment Share on other sites More sharing options...
stipe Posted April 30, 2015 Author Share Posted April 30, 2015 Yesterday, I sent an email to Lowepro and after a few hours I got a reply. They forwarded my "case" to their Spanish distributor and they should contact me soon. Anyway, I got their contact nos. and emails as well in case they don't do it. Let see what happens! Anyway, thanks everyone for all your suggestions. Nice to have helpful and kind photographers in this forum! Stefano Link to comment Share on other sites More sharing options...
stipe Posted June 18, 2015 Author Share Posted June 18, 2015 Hi guys, finally, I got a brand new camera backpack from Lowepro as replacement of the broken one. They sent for free the brand new Pro Runner BP 350 AW II backpack! Link to comment Share on other sites More sharing options...
dustydingo Posted June 18, 2015 Share Posted June 18, 2015 Hi guys, finally, I got a brand new camera backpack from Lowepro as replacement of the broken one. They sent for free the brand new Pro Runner BP 350 AW II backpack! Thanks for the follow up to let us know how it panned out. Seems LowePro's reputation re: repairing/replacing gear free of charge is well deserved. dd Link to comment Share on other sites More sharing options...
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