Zooms not taken into account - stated as NaN

[James Hodgson]

Something ive not come across before and just wondering if anyone has had the same...

 

Just did a search in one of my pseudo summaries for the last month, and i have a number of searches that show as : your views 1, sessions 1, zooms 0, total views 0, ctr% Nan!

 

so although mine was viewed, it wasnt actually? its the YOUR VIEWS 1 and TOTAL VIEWS 0, thats confusing! happens on a number of searches over the last month.

 

any thoughts welcome

 

JH

[M.Chapman]

25 minutes ago, James Hodgson said:

Something ive not come across before and just wondering if anyone has had the same...

 

Just did a search in one of my pseudo summaries for the last month, and i have a number of searches that show as : your views 1, sessions 1, zooms 0, total views 0, ctr% Nan!

 

so although mine was viewed, it wasnt actually? its the YOUR VIEWS 1 and TOTAL VIEWS 0, thats confusing! happens on a number of searches over the last month.

 

any thoughts welcome

 

JH

 

Looks like a glitch in the system somewhere, possibly an effect of the data centre failure that happened?

 

Mark

[Niels Quist]

I had two zooms today, Your zooms 2, but they didn't count in Total zooms, and under Total CTR(%) it says NaN. What does NaN stand for - and could it be some test searches by Alamy??

Edited September 3, 2020 by Niels Quist

[Kat]

I've noticed the same thing today. I've had one zoom that had NaN under Total CTR(%) and the corresponding total views and total zooms columns are 0 which doesn't make sense. This particular zoom happened in August but only appeared in today's measures. 

 

Can't work out what NaN means. 

[spacecadet]

4 minutes ago, Kat said:

Can't work out what NaN means. 

It means "Not a Number". Something technical about not being a numerical value. I'm sure someone here can explain it better. Or at all.

[Kat]

25 minutes ago, spacecadet said:

It means "Not a Number". Something technical about not being a numerical value. I'm sure someone here can explain it better. Or at all.

Okay thanks. 👍

[James Hodgson]

8 hours ago, M.Chapman said:

 

Looks like a glitch in the system somewhere, possibly an effect of the data centre failure that happened?

 

Mark

Thanks... That might explain it! 

 

Cheers Mark.

 

JH

[Niels Quist]

- and by the way - it seems to have been corrected to a number now, so probably a glitch.

[MB Photography]

I reported this problem (NaN) to Alamy yesterday with screen captures of the issue and they have sent the information to their IT team to investigate.

 

I use Microsoft Edge on Windows 10 Pro and Apple Safari on the iPad (all up to date) and get the same issue. It made my CTR drop quite drastically in 24 hours even though my zoom count had gone up but with NaN errors.

 

Alamy showed me a screen capture of my Alamy Measures detail page and everything was working normally at their end.

 

The problem has now been resolved 😎

Edited September 4, 2020 by MB Photography
Problem update

[Niels Quist]

Yes,  and though the numbers changed, my CTR also dropped and haven't risen again yet - will probably change tomorrow.

Edited September 4, 2020 by Niels Quist

[Broad Norfolk]

I thought it was strange that my CTR had dropped without apparent reason. Maybe this is why.

Jim

[Ognyan Yosifov]

We have a NaN situation again.

No views or zooms registered from yesterday in Measures.

Yesterday was only for AoA...