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Harry Harrison

The new updated csv download file

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Glad to report that Alamy have updated this now, don't know if they are still working on it so haven't announced it yet. I've posted this over on the Alamy forum but in case you don't visit that...

 

So far I've noticed that:

 

Tags longer than 3 words are no longer downloaded broken down into separate comma-separated words in the keywords column

They've added an extra column for 'Status' which for all mine is 'On Sale'.

The download only contains data for active batches - no failed uploads

The file name is no longer the same zillion character string every time but is instead MyName_DDMMYYYY.csv

 

All good stuff for me, next big step would be to allow the re-import so that you can update it in another program but I can see that wouldn't be easy.

 

Wondering if other people use this new DIY Download facility, I'm going to find it useful for identifying the all too common deficiencies in my keywording and spelling mistakes etc.

Edited by Harry Harrison

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All I get is

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

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3 minutes ago, spacecadet said:

All I get is

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

 

I've just clicked on 'Send me my data' and so far it's fine, or do you get that message when the 'download csv' option appears? The download option has appeared almost immediately and I have again been able to download the csv. You might want to report that problem I guess, maybe it's because you have many more images than I do.

 

This is where I commented:

 

https://discussion.alamy.com/topic/10490-aim-update-notes-updated-jan-2019/page/7/?tab=comments#comment-209106

 

 

 

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It's the "download csv" option. I don't see the one you mention.

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Just now, spacecadet said:

It's the "download csv" option. I don't see the one you mention.

No that one appears once the csv is ready, shortly afterwards, can't actually quite remember what it says. Looks like a bug but I suppose to be fair they haven't announced it yet.

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On 02/05/2019 at 12:37, spacecadet said:

All I get is

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

 

Hi there -

 

Did you ever resolve the above issue ?

 

I decided to give Mozilla a go, (thankfully no attached ads this time), and I still get the above message. I have reported it a while back to Alamy, with no response.

interested to hear if you managed to resolve it ?

 

BW

Bridget

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16 minutes ago, BidC said:

 

Hi there -

 

Did you ever resolve the above issue ?

 

I decided to give Mozilla a go, (thankfully no attached ads this time), and I still get the above message. I have reported it a while back to Alamy, with no response.

interested to hear if you managed to resolve it ?

 

BW

Bridget

No.

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5 hours ago, spacecadet said:

No.

 

Well - thats a great summary (!). Have tried all three browsers (firefox, Chrome and Safari) plus looked up the error message on Google. You need to be a programmer to understand. Basically it has been reported to Alamy many times, so it seems hit and miss as to who can use it. C'est la vie !

 

The other feature that doesn't work for me is the banner posting to the portfolio. Tried many many times, and it will not load.

 

It must be something to do with the way the laptop is set, but beyond that I have no idea ...

Edited by BidC

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Posted (edited)
On 02/05/2019 at 12:37, spacecadet said:

All I get is

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

 

It used to work fine for me, but I'm now getting this error message as well. I've tried Firefox, Chrome, Safari and Opera, all on Mac OS High Sierra and they give the same error message. I also tried in Safari on an iPad and got the same message.

 

Is the "Download Your Data" option still working for anyone else?

 

Mark

 

 

Edited by M.Chapman

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Posted (edited)
2 hours ago, M.Chapman said:

Is the "Download Your Data" option still working for anyone else?

Still working for me on Windows 7 Pro 64-bit and Chrome. I can try it later on Mac El Capitan. Is there anything that could have changed at your end? You could hold the key to discovering why this error message comes up, which would be good since Alamy don't seem to be proactive.

 

OK on Firefox as well, same machine.

 

OK on Imac/El Capitan on Chrome, Firefox & Safari

Edited by Harry Harrison

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1 hour ago, Harry Harrison said:

Still working for me on Windows 7 Pro 64-bit and Chrome. I can try it later on Mac El Capitan. Is there anything that could have changed at your end? You could hold the key to discovering why this error message comes up, which would be good since Alamy don't seem to be proactive.

 

OK on Firefox as well, same machine.

 

OK on Imac/El Capitan on Chrome, Firefox & Safari

 

Mmmm... doesn't work on my unchanged Windows 7 system. Maybe it's a database "corruption" issue. Maybe there's something in my captions or keyword strings that's making the system "throw a wobbly"?

 

Mark

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1 hour ago, M.Chapman said:

 

Mmmm... doesn't work on my unchanged Windows 7 system. Maybe it's a database "corruption" issue. Maybe there's something in my captions or keyword strings that's making the system "throw a wobbly"?

 

Mark

That's an interesting theory, I may be wrong but I think that when people can't download they can't download by any means so that may well be true. 

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Just tried it and it works as before. Safari on MacOS Catalina.

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Posted (edited)
2 hours ago, Harry Harrison said:

That's an interesting theory, I may be wrong but I think that when people can't download they can't download by any means so that may well be true. 

I remember a long time ago that My Alamy measures used to crash whenever I included a particular date within the search range. If I recall correctly it turned out the record for one of my views or zooms, that happened on that day, was corrupt. The error message was equally obtuse then.

 

So what I need now is someone who is currently able to download their own CSV to login as me and then try downloading my CSV, and then I could try the same on their account. That should prove it.... Alternatively I’ll just email contributor services.

 

Mark

Edited by M.Chapman

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4 hours ago, M.Chapman said:

So what I need now is someone who is currently able to download their own CSV to login as me and then try downloading my CSV, and then I could try the same on their account.

I'm guessing that you might be in contact with someone off forum to try this but if not I'm happy to swap logins.

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13 hours ago, Harry Harrison said:

I'm guessing that you might be in contact with someone off forum to try this but if not I'm happy to swap logins.

 

Thanks, yes I'll explore the off forum option contact first, and assuming they can access their CSV I will post the results here.

 

Mark

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On 02/05/2019 at 13:37, spacecadet said:

All I get is

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

 

Same here, win 10/Chrome.

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Found this query about the same issue on Alamy's Facebook page from last year's Photography Show:

 

https://www.facebook.com/Alamy/posts/hi-guys-i-spoke-with-ben-on-your-stand-at-the-photography-show-yesterday-and-men/2442652729080781/

 

No update, not very high on their list of things to do then. Hopefully Mark might be getting closer to at least determining why it might be happening.

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Posted (edited)

OK testing indicates the following.

 

A friend of mine cannot download his CSV data file when logged in using his Alamy ID on his computer - he gets the error message

System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e)

 

But, when logged in to a different Alamy account on the same PC, and using the same browser, he can download the CSV data file associated with that account. 

 

This suggests that the problem probably has nothing to do with the operating system/browser/browser cache or PC, but has something to do with a user's Alamy account or the CSV data associated with it. The problem occurs when the Alamy Image manager tries to access (or is accessing) the following URL

https://www.alamy.com/myupload/MetadataDownloadHandler.aspx?count=3&status=3

 

One theory suggested is that, if a download is started and then fails for any reason, the system becomes "locked" and subsequent attempts give the error message above. Perhaps Alamy need to reset something associated with the user accounts of those having problems? Alternatively maybe there's some corruption, or unique feature, of the metadata associated with those users' images that causes a problem when generating the CSV.  

 

I'll contact contributor services and remind them about this problem and link to this thread, and this one (which showed more folks having problems)

https://discussion.alamy.com/topic/11867-download-feature-in-aim

 

Mark

 

Edited by M.Chapman

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8 minutes ago, M.Chapman said:

This suggests that the problem probably has nothing to do with the operating system/browser/browser cache or PC, but has something to do with a user's Alamy account or the CSV data associated with it.

Interesting, I think from memory that yours is the only reported instance of someone having been able to download the csv and then suddenly getting the error message and not being able to. I think those that reported the error when the 'download data' option became available simply got the error message and understandably gave up.

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Posted (edited)
On 04/01/2020 at 19:08, Harry Harrison said:

yours is the only reported instance of someone having been able to download the csv and then suddenly getting the error message and not being able to.

 

I’m not the only one. I know of at least one other.

 

Update: I've just sent an email to contributor services with the details of the problem and the tests carried out so far.

 

Mark

Edited by M.Chapman

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Posted (edited)
On 04/01/2020 at 19:16, M.Chapman said:

 

Update: I've just sent an email to contributor services with the details of the problem and the tests carried out so far.

 

Mark

 

Ellie in Contributor Services has just responded.

 

     Thanks for letting us know.

     We’re looking into this as there seems to be some problems with the data.

 

Whether that means there are only problems with my data, or a wider problem I'm not sure. I'll keep you posted.

 

Mark

Edited by M.Chapman

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Just tried and get the error message System.NullReferenceException: Object reference not set to an instance of an object. at ASP.myupload_metadatadownloadhandler_aspx.Page_Load(Object sender, EventArgs e), I'm on win 10/Chrome.

 

John.

 

 

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