Richard Baker Posted September 26, 2014 Share Posted September 26, 2014 That was truly very cruel. Did you walk under any ladders earlier today? Grieving for you .. Richard. Link to comment Share on other sites More sharing options...
John Mitchell Posted September 26, 2014 Author Share Posted September 26, 2014 No new toys for Johnny, I'm afraid. My guess is that the first (high) price was the calculator price. At least the client leased a second image (at the lower price, of course), and they weren't distributor sales. Still, it's worrying to see textbook sales going under the limbo stick. I should really learn how to spell, though. Wish there was a way to edit post titles. My sympathy but I guess you half-expected it to be refunded as it was so over the top. BTW, you can edit thread titles - go to one of your (original?) post, selext Use Full Editor and then you will be able to edit the title. Thanks for the tip. Hadn't realized that it's possible to edit thread titles. Worked like a charm. Live and learn. Link to comment Share on other sites More sharing options...
Arletta Posted September 27, 2014 Share Posted September 27, 2014 Is it normal to return money 6 months after fully cleared and fulfillled payment? Why not in 12 or 24 months? There was some thread where people gave examples - some got refund after few years! Old system still in practise I'm affraid It should be stopped. 3 months is enough time to make decisios by client if he'll use image or not. If he changes his mind after so long period (many months, years) he should pay some % for delay. That's my opinion. Link to comment Share on other sites More sharing options...
John Mitchell Posted September 27, 2014 Author Share Posted September 27, 2014 Is it normal to return money 6 months after fully cleared and fulfillled payment? Why not in 12 or 24 months? There was some thread where people gave examples - some got refund after few years! Old system still in practise I'm affraid It should be stopped. 3 months is enough time to make decisios by client if he'll use image or not. If he changes his mind after so long period (many months, years) he should pay some % for delay. That's my opinion. Fortunately, I haven't had that many refunds, and they've always been within a short time after the sale. Refunding money several months later sounds ridiculous to me. Most stores don't let you return merchandise after a couple of weeks. However, I suppose that with all the competition, stock agencies now feel they have to bend over backwards to please clients. No one has ever asked me for a refund after leasing an image from me directly. Hope it never happens because I'm not sure what I would do. Link to comment Share on other sites More sharing options...
wiskerke Posted September 27, 2014 Share Posted September 27, 2014 According to Sprocket this is in the EULA: Licence cancellation Provided you have not used the Image(s) you may cancel the Licence within 30 days from the date of the Invoice by sending Alamy an email with notification of the cancellation to the following address: sales@alamy.com. You may cancel the Licence within ten (10) days from the date of the Invoice without charge. If you cancel less than thirty (30) days after the Invoice date, a cancellation fee of fifty (50%) percent of the Invoice will be charged. After thirty (30) days, no cancellations will be accepted and the full amount of the invoice must be paid. Cancelling the Licence revokes a right to publish, reproduce or use the Image(s) in any manner whatsoever. Could not find it myself. wim Link to comment Share on other sites More sharing options...
Cofiant Posted September 27, 2014 Share Posted September 27, 2014 For Buyers Terms and Conditions Section 10 Section 4.2 would be nice if respected as well. Kevin Link to comment Share on other sites More sharing options...
John Mitchell Posted September 27, 2014 Author Share Posted September 27, 2014 Interestingly enough, back in the "good old days" of film, I never had a stock agency tell me that fees for one of my images had been refunded. I assume that they just absorbed the losses if there were any refunds. Also, they probably realized that once I had been paid, I wouldn't have given them the money back anyway. Nowadays with everything being done electronically, it's a different story. Funds can be added and subtracted to and from accounts surreptitiously with the click of a mouse. As always, technological change is a double-edged sword. Link to comment Share on other sites More sharing options...
Michael Ventura Posted September 27, 2014 Share Posted September 27, 2014 That is true for me too, John. But one big difference is that Alamy says they are reporting sales in as they come in. My film based agencies of yesteryear, reported sales quarterly or monthly. Most of my refunds, on Alamy, have be made within two weeks of showing up in my sales. But I agree that the digital age has changed many things, including sales refunds. Link to comment Share on other sites More sharing options...
John Mitchell Posted September 28, 2014 Author Share Posted September 28, 2014 That is true for me too, John. But one big difference is that Alamy says they are reporting sales in as they come in. My film based agencies of yesteryear, reported sales quarterly or monthly. Most of my refuns, on Alamy, have be made within two weeks of showing up in my sales. But I agree that the digital age has changed many things, including sales refunds. Yes, that's true. There was a significant time lag with quarterly reporting, which gave enough leeway for refunds to occur without our knowing about it. With sales being reported almost in "real time" (odd expression), the situation is much different. Link to comment Share on other sites More sharing options...
biel Posted September 28, 2014 Share Posted September 28, 2014 bad taste, but if is a distribui- sale and you live in the euro zone... you get 30% of the sale - 21% € vs $ 30% = 265,50 - 21%= 209,74 € form 45$, bad taste Link to comment Share on other sites More sharing options...
Gervais Montacute Posted September 28, 2014 Share Posted September 28, 2014 My heart is saddened by your $885 loss and my thoughts and prayers are with you. May peace and comfort find you during this difficult time. Cheers, Philippe Hahahahaha Hard luck on that one. Link to comment Share on other sites More sharing options...
John Mitchell Posted September 28, 2014 Author Share Posted September 28, 2014 My heart is saddened by your $885 loss and my thoughts and prayers are with you. May peace and comfort find you during this difficult time. Cheers, Philippe Hahahahaha Hard luck on that one. Thank you so much for the kind words. Donations will be gladly accepted in lieu of flowers. Link to comment Share on other sites More sharing options...
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