Joern Sackermann Posted February 27, 2020 Share Posted February 27, 2020 Does one of the forum members know the name of the head of contributor service including email address? Last year I had a high four-digit sale and two sales, each with a high three-digit amount. Until today I havn't seen a single cent of these sales. If I wanted to know why this is so, I only received succinct and unsatisfactory answers from the Contributor Service (I won't mention the name of the employee here). 1 Link to comment Share on other sites More sharing options...
Thyrsis Posted February 27, 2020 Share Posted February 27, 2020 From Google: https://www.alamy.com/about-alamy/meet-the-team.aspx 2 Link to comment Share on other sites More sharing options...
Harry Harrison Posted February 27, 2020 Share Posted February 27, 2020 18 minutes ago, Joern Sackermann said: Does one of the forum members know the name of the head of contributor service including email address? Worth pointing out that Alamy have just been taken over by PA Media, in case you didn't know. https://www.thedrum.com/news/2020/02/12/pa-media-group-diversifies-stock-images-with-alamy-acquisition Link to comment Share on other sites More sharing options...
Thyrsis Posted February 27, 2020 Share Posted February 27, 2020 6 months and counting for a UK sale to clear. I offered to chase it myself but Alamy won’t let me. Link to comment Share on other sites More sharing options...
MizBrown Posted February 28, 2020 Share Posted February 28, 2020 One from April last year is still unpaid. Coming on a year in two months. Link to comment Share on other sites More sharing options...
Thyrsis Posted February 28, 2020 Share Posted February 28, 2020 20 hours ago, Thyrsis said: 6 months and counting for a UK sale to clear. I offered to chase it myself but Alamy won’t let me. ......and within hours it has now cleared!! 🤗 1 Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 28, 2020 Author Share Posted February 28, 2020 I hope that Alamy is not simply holding back these higher amounts to pay out later. I have been working with agencies for over 30 years and I have never had to wait this long to get my money. 2 Link to comment Share on other sites More sharing options...
spacecadet Posted February 28, 2020 Share Posted February 28, 2020 (edited) 2 hours ago, Joern Sackermann said: I hope that Alamy is not simply holding back these higher amounts to pay out later. I have been working with agencies for over 30 years and I have never had to wait this long to get my money. Of course it isn't. Alamy reports straight away and pays cleared amount when they reach the threshold. You've been here long enough to know that and it's not on to allege otherwise. Edit: does the red arrow mean we have a contributor who thinks it's OK to accuse one's agent of breach of contract- or worse? Edited February 28, 2020 by spacecadet 3 2 Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 28, 2020 Author Share Posted February 28, 2020 Even though I've been with Alamy for a long time, how could I say for sure, that the payments will be made, as you write. I never had a chance to look into Alamy's accounts. I don't think you will have had that opportunity either. Maybe you should also note, that according to the contract, every image provider has audit rights to check the correctness of the payment. So there's no need to get so upset. Have a nice weekend. 1 hour ago, spacecadet said: Of course it isn't. Alamy reports straight away and pays cleared amount when they reach the threshold. You've been here long enough to know that and it's not on to allege otherwise. Edit: does the red arrow mean we have a contributor who thinks it's OK to accuse one's agent of breach of contract- or worse? 1 Link to comment Share on other sites More sharing options...
spacecadet Posted February 28, 2020 Share Posted February 28, 2020 (edited) 10 minutes ago, Joern Sackermann said: Even though I've been with Alamy for a long time, how could I say for sure, that the payments will be made, as you write. I never had a chance to look into Alamy's accounts. I don't think you will have had that opportunity either. Maybe you should also note, that according to the contract, every image provider has audit rights to check the correctness of the payment. So there's no need to get so upset. Have a nice weekend. Occasionally I have to wait for a payment to clear. We all do. But I trust my agent and I don't have any grounds to doubt that trust. Whatever complaints we may have about Alamy it's very rare for anyone to doubt their honesty. Edited February 28, 2020 by spacecadet Link to comment Share on other sites More sharing options...
meanderingemu Posted February 28, 2020 Share Posted February 28, 2020 3 hours ago, Joern Sackermann said: I hope that Alamy is not simply holding back these higher amounts to pay out later. I have been working with agencies for over 30 years and I have never had to wait this long to get my money. isn't it as likely that it's the customer that is holding payment? why would you try and blame your selected agent? Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 28, 2020 Author Share Posted February 28, 2020 43 minutes ago, spacecadet said: Occasionally I have to wait for a payment to clear. We all do. But I trust my agent and I don't have any grounds to doubt that trust. Whatever complaints we may have about Alamy it's very rare for anyone to doubt their honesty. Because I have always trusted my agencies in the past, I have lost a high five digit amount. The times when I trusted an agency unconditionally are unfortunately long gone. Link to comment Share on other sites More sharing options...
spacecadet Posted February 28, 2020 Share Posted February 28, 2020 32 minutes ago, Joern Sackermann said: Because I have always trusted my agencies in the past, I have lost a high five digit amount. The times when I trusted an agency unconditionally are unfortunately long gone. Well, you've stayed with an agent you don't trust for 16 years, so perhaps you should ask (and pay) for an audit. BTW now I know whay I don't license many images of Köln or NRW- you seem to have it covered! 1 Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 28, 2020 Author Share Posted February 28, 2020 3 hours ago, spacecadet said: Well, you've stayed with an agent you don't trust for 16 years, so perhaps you should ask (and pay) for an audit. BTW now I know whay I don't license many images of Köln or NRW- you seem to have it covered! Where did I say, I didn't trust Alamy for all those 16 years? You must be reading my lines correctly. But when the only really good sales of the last time, are not paid out, then that is of course not confidence-building. This should now bring this matter to a close. An Alamy colleague was kind enough to help me (outside this forum) to answer my original question. Link to comment Share on other sites More sharing options...
M.Chapman Posted February 28, 2020 Share Posted February 28, 2020 On 27/02/2020 at 08:52, Joern Sackermann said: Does one of the forum members know the name of the head of contributor service including email address? Last year I had a high four-digit sale and two sales, each with a high three-digit amount. Until today I havn't seen a single cent of these sales. If I wanted to know why this is so, I only received succinct and unsatisfactory answers from the Contributor Service (I won't mention the name of the employee here). I think you want James Allsworth, his title is (or was) Contributor Relations Manager, but according to his Linkin page here it's now as follows (I bolded the relevant line) James Allsworth Head Of Content Alamy Jan 2020 – Present 2 months - Responsible for strategy, development and performance of the Alamy content department- Management of the global contributor base of 300k+ photographers and 650 agencies / archives - Management and ownership of large scale content related projects - Owner of contributor marketing, communication, social media and partnership strategy - Responsible for workflow, interfaces and apps adding over 3 million digital assets per month - Reporting to the Commercial Director jamesallsworth@alamy.com Mark Link to comment Share on other sites More sharing options...
John Walker Posted February 29, 2020 Share Posted February 29, 2020 On 27/02/2020 at 08:52, Joern Sackermann said: Does one of the forum members know the name of the head of contributor service including email address? Last year I had a high four-digit sale and two sales, each with a high three-digit amount. Until today I havn't seen a single cent of these sales. If I wanted to know why this is so, I only received succinct and unsatisfactory answers from the Contributor Service (I won't mention the name of the employee here). Hi Joern You don't say when last year you had the sales. If it was, say November/December, then that's not a excessive time to wait for payment. However, if it was much earlier in the year then obviously it needs following up. I've been with Alamy since 2010 and I find them 100% trustworthy. John Link to comment Share on other sites More sharing options...
meanderingemu Posted February 29, 2020 Share Posted February 29, 2020 3 minutes ago, John Walker said: Hi Joern You don't say when last year you had the sales. If it was, say November/December, then that's not a excessive time to wait for payment. However, if it was much earlier in the year then obviously it needs following up. I've been with Alamy since 2010 and I find them 100% trustworthy. John wow... with the fuss that was made i assumed these were from 2018 to be honest. You mean these could be sales from October? Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 29, 2020 Author Share Posted February 29, 2020 11 hours ago, John Walker said: Hi Joern You don't say when last year you had the sales. If it was, say November/December, then that's not a excessive time to wait for payment. However, if it was much earlier in the year then obviously it needs following up. I've been with Alamy since 2010 and I find them 100% trustworthy. John Hi John The four-digit sale were in July 2019 (the same customer had already licensed the same image for the same campaign a year before at a lower four-digit amount and paid it within about 2 months), the two three-digit sales are from early October 2019. Joern Link to comment Share on other sites More sharing options...
Joern Sackermann Posted February 29, 2020 Author Share Posted February 29, 2020 15 hours ago, M.Chapman said: I think you want James Allsworth, his title is (or was) Contributor Relations Manager, but according to his Linkin page here it's now as follows (I bolded the relevant line) James Allsworth Head Of Content Alamy Jan 2020 – Present 2 months - Responsible for strategy, development and performance of the Alamy content department- Management of the global contributor base of 300k+ photographers and 650 agencies / archives - Management and ownership of large scale content related projects - Owner of contributor marketing, communication, social media and partnership strategy - Responsible for workflow, interfaces and apps adding over 3 million digital assets per month - Reporting to the Commercial Director jamesallsworth@alamy.com Mark Thank you Mark! Link to comment Share on other sites More sharing options...
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