Victoria Plotnikova Posted November 19, 2018 Share Posted November 19, 2018 Hi, every one I have question about my balance of account. There is sale, which not added from 30 July 2018 (I don`t find any information about such long terms of waiting for adding payment). Then I had sales on 29 October 2018 which not added according to page Balance of account. Please give me link to this information or just explain here your terms Thank You very much for Your attentionn P.S.: I have problem with contacting contributors@alamy.com (Undelivered Mail Returned to Sender) My hosting mail master (I have own web with e-mail box) said that it`s because of some settings of alamy mail system. So I can not ask directly and that`s why write here. It would be great if I will solve two problems in one time Link to comment Share on other sites More sharing options...
Alamy Posted November 19, 2018 Share Posted November 19, 2018 Hi Victoria We're sorry to hear you have not been able to contact our Contributor Relations Team. We have passed this on to them so they can try and get in touch with you instead. Thanks Alamy Link to comment Share on other sites More sharing options...
Victoria Plotnikova Posted November 19, 2018 Author Share Posted November 19, 2018 Thanks Link to comment Share on other sites More sharing options...
Victoria Plotnikova Posted November 20, 2018 Author Share Posted November 20, 2018 Hi, Thanks once more for help I have answers from support team and try to answer them, but still have such problem (Undelivered Mail Returned to Sender) , so I don`t understand - did they get my answers. So if not please resend this information to crcorin: This is the mail system at host mx-out-1.default-host.net. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <crcorin@alamy.com>: host eu-smtp-inbound-1.mimecast.com[91.220.42.196] said: 550 sip24.invaluement.mimecast.org Blocked by ivmSIP and/or ivmSIP/24 - see https://www.invaluement.com/lookup/?item=185.104.44.48. - https://community.mimecast.com/docs/DOC-1369#550 (in reply to RCPT TO command) Reporting-MTA: dns; mx-out-1.default-host.net X-Postfix-Queue-ID: DDBD8222C80 X-Postfix-Sender: rfc822; designer@p-s-art.com Arrival-Date: Tue, 20 Nov 2018 12:06:17 +0200 (EET) Final-Recipient: rfc822; crcorin@alamy.com Original-Recipient: rfc822;crcorin@alamy.com Action: failed Status: 5.0.0 Remote-MTA: dns; eu-smtp-inbound-1.mimecast.com Diagnostic-Code: smtp; 550 sip24.invaluement.mimecast.org Blocked by ivmSIP and/or ivmSIP/24 - see https://www.invaluement.com/lookup/?item=185.104.44.48. - https://community.mimecast.com/docs/DOC-1369#550 Link to comment Share on other sites More sharing options...
Victoria Plotnikova Posted November 20, 2018 Author Share Posted November 20, 2018 P.S. If it`s my e-mail problem may be it is easier just change it in my settings. But I don't have such problem with connecting with someone other from my email for 6 years and that's interesting. In any case thank You Link to comment Share on other sites More sharing options...
losdemas Posted November 21, 2018 Share Posted November 21, 2018 21 hours ago, Victoria Plotnikova said: Hi, Thanks once more for help I have answers from support team and try to answer them, but still have such problem (Undelivered Mail Returned to Sender) , so I don`t understand - did they get my answers. So if not please resend this information to crcorin: This is the mail system at host mx-out-1.default-host.net. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system <crcorin@alamy.com>: host eu-smtp-inbound-1.mimecast.com[91.220.42.196] said: 550 sip24.invaluement.mimecast.org Blocked by ivmSIP and/or ivmSIP/24 - see https://www.invaluement.com/lookup/?item=185.104.44.48. - https://community.mimecast.com/docs/DOC-1369#550 (in reply to RCPT TO command) Reporting-MTA: dns; mx-out-1.default-host.net X-Postfix-Queue-ID: DDBD8222C80 X-Postfix-Sender: rfc822; designer@p-s-art.com Arrival-Date: Tue, 20 Nov 2018 12:06:17 +0200 (EET) Final-Recipient: rfc822; crcorin@alamy.com Original-Recipient: rfc822;crcorin@alamy.com Action: failed Status: 5.0.0 Remote-MTA: dns; eu-smtp-inbound-1.mimecast.com Diagnostic-Code: smtp; 550 sip24.invaluement.mimecast.org Blocked by ivmSIP and/or ivmSIP/24 - see https://www.invaluement.com/lookup/?item=185.104.44.48. - https://community.mimecast.com/docs/DOC-1369#550 I'm certainly no expert in email systems, and I haven't looked at the links referenced above, but I would guess that your emails are being blocked by a spam prevention system. If this is the case, it is likely that the IP address you have is listed in a bulk batch used by your ISP, and that you are being blacklisted because someone else in that batch of computers (which can include thousands), is sending bulk emails out which have been marked up as spam. If you are on such a list, then these blacklists are usually temporary and refreshed frequently (daily?). If you are lucky enough to have an ISP who have good customer services, then get in touch with them, explain the situation and (if you can) send them a copy of what you have posted above. They should be able to help out. Sadly, customer service in such situations is almost non-existent, these days. Best of luck. Link to comment Share on other sites More sharing options...
Inchiquin Posted November 21, 2018 Share Posted November 21, 2018 1 hour ago, losdemas said: I'm certainly no expert in email systems, and I haven't looked at the links referenced above, but I would guess that your emails are being blocked by a spam prevention system. That is exactly what's happening. It's all explained in the links. As Danny says, you need to get in touch with your ISP. Only they can sort this out. Sadly there are too many ISPs these days that can't be bothered. When choosing my ISP I specifically looked for one that could offer a static IP address (i.e. one dedicated to my line only) partly for this reason. The fact that I've been with them since 2002 suggests I'm happy with the service! Alan Link to comment Share on other sites More sharing options...
Allan Bell Posted November 21, 2018 Share Posted November 21, 2018 1 hour ago, Inchiquin said: That is exactly what's happening. It's all explained in the links. As Danny says, you need to get in touch with your ISP. Only they can sort this out. Sadly there are too many ISPs these days that can't be bothered. When choosing my ISP I specifically looked for one that could offer a static IP address (i.e. one dedicated to my line only) partly for this reason. The fact that I've been with them since 2002 suggests I'm happy with the service! Alan I had a similar problem some time ago. Could receive email but sent mails were just lost in the ether. Recipient did not receive and there was no return message. The solution at the time was to use the email servers webmail. A bit convoluted but I was able to send emails and recipients received them. Still have and use that address from time to time but for convenience sake I opened a new email address with GMail and use that most of the time. Allan Link to comment Share on other sites More sharing options...
wiskerke Posted November 21, 2018 Share Posted November 21, 2018 1 hour ago, Inchiquin said: That is exactly what's happening. It's all explained in the links. As Danny says, you need to get in touch with your ISP. Only they can sort this out. Sadly there are too many ISPs these days that can't be bothered. When choosing my ISP I specifically looked for one that could offer a static IP address (i.e. one dedicated to my line only) partly for this reason. The fact that I've been with them since 2002 suggests I'm happy with the service! Alan There's usually a form in there somewhere to ask for de-listing. wim Link to comment Share on other sites More sharing options...
Victoria Plotnikova Posted November 21, 2018 Author Share Posted November 21, 2018 Thank You all very much for answers. You are really helpfull Link to comment Share on other sites More sharing options...
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