Martin Carlsson Posted August 17, 2018 Share Posted August 17, 2018 (edited) Reaching out for help here if anyone has every found themselves in similar situation and hopefully managed to get it sorted and could perhaps give me some guidance? Been with Alamy since 2004, been paid many times, the last few years with PayPal and never ever had a problem. So this is my case/problem; Was paid by Alamy on 2nd of July which is reflected in my "Balance of account". Usually that means that within a week or so I receive it in my PayPal account. Well time passed and nothing was received. I contacted member services and Alamy asked me to double-check my PayPal details and re-enter them just to be sure, which I did. They also said that if something had gone wrong the money would be returned to them within a month i.e. no later than beginning of August. Time passed and it became time for the August payment. Obviously I was worried that something would be wrong with that payment as well, but it came through fine. At this moment my July payment is about 6 weeks plus overdue. When I reach out to member services (which I've done several times) the responses I keep getting from Alamy is that "it has been sent" and "nothing has been returned" and that there is basically nothing more that they can do. I've checked, double checked, triple checked my PayPal account - no July payment received from Alamy and nothing wrong with the account itself, been paid before and after by Alamy, as well as from a range of other places. I feel unsupported and confused in this matter. Obviously I want my earnings, every $ counts, as well as it makes me worried about future payments. I'm also puzzled that Alamy isn't more concerned that a payment that according to them they have sent didn't make it to it's intended recipient - basically it has just vanished, of course they haven't lost anything, I'm the one out of pocket, but still I would like to think that it would be of importance/joint interest that money paid out to contributors actually reaches them? Does anyone have any advice as to what I can do? I'm stumped at this moment in time. Edited August 17, 2018 by Martin Carlsson Link to comment Share on other sites More sharing options...
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