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Hello to everyboby. I always use paypal to receive my payments as contributor but recently I have changed my account settings to another email for security reasons and need to change the email of my paypal account for the same reason. If I enter in my account settings I can change mi email addres easily but in the tab I can't see, add or change any paypal account. Could anyone help me with this? Thanks in advance and regards

Hi everyone, how are you? I would like to know if I can only receive payment through PayPal only without giving away my bank account and/or credit card (MasterCard, Visa, etc.) details. I am new here and am a seller of vectors (I guess Alamy calls us contributors), and I use Adobe Illustrator to create my original content. Anyway, in Alamy's privacy policy (I believe it is here or under Terms and Conditions), specifically says "Additionally, to get paid for any sales made through Alamy we need to know your bank details; name of your bank, country, account holder’s name and account number with sort code." Please let me know exactly what should I do, thank you for your patience. Sincerely, Javier Campo

Reaching out for help here if anyone has every found themselves in similar situation and hopefully managed to get it sorted and could perhaps give me some guidance? Been with Alamy since 2004, been paid many times, the last few years with PayPal and never ever had a problem. So this is my case/problem; Was paid by Alamy on 2nd of July which is reflected in my "Balance of account". Usually that means that within a week or so I receive it in my PayPal account. Well time passed and nothing was received. I contacted member services and Alamy asked me to double-check my PayPal details and re-enter them just to be sure, which I did. They also said that if something had gone wrong the money would be returned to them within a month i.e. no later than beginning of August. Time passed and it became time for the August payment. Obviously I was worried that something would be wrong with that payment as well, but it came through fine. At this moment my July payment is about 6 weeks plus overdue. When I reach out to member services (which I've done several times) the responses I keep getting from Alamy is that "it has been sent" and "nothing has been returned" and that there is basically nothing more that they can do. I've checked, double checked, triple checked my PayPal account - no July payment received from Alamy and nothing wrong with the account itself, been paid before and after by Alamy, as well as from a range of other places. I feel unsupported and confused in this matter. Obviously I want my earnings, every $ counts, as well as it makes me worried about future payments. I'm also puzzled that Alamy isn't more concerned that a payment that according to them they have sent didn't make it to it's intended recipient - basically it has just vanished, of course they haven't lost anything, I'm the one out of pocket, but still I would like to think that it would be of importance/joint interest that money paid out to contributors actually reaches them? Does anyone have any advice as to what I can do? I'm stumped at this moment in time.

Where can I find, in my dashboard or elsewhere on the site, the email address that I registered with Alamy so that they can send my payments via PayPal? PP needs a mail address to send the payment. Alamy say they sent a payment but I see no record of it at my PayPal account..... just wishing to ensure that I haven't made a cockup. Cheers

Hi all, Just wondered if anyone out there has experienced a similar issue - Had a payment in December without issue. No changes to E-mail address. Next payment gets "returned by Paypal" (although they assure me if the E-mail address is correct it will be credited). Contacted Alamy Finance Team, have had payment resissued plus whats due this month - again not received. Waiting to hear from Alamy finance. Just wondering if anyone had seen a similar situation and may have any advice please? There's little to change in payment details (it's just "Paypal") so struggling to see the issue. Happily using my Paypal account for other transactions. Thanks in advance. TobyH

Hi I`m Fady In payment details .. I want to ask about ( Payment reminder reference ) .. what dose it mean ?? Is it a number like password or what ?? What should I write in this box ?? Thanks

Hi, I 'm a newbie! How do I view my payment details? When I go to my account it just says payment transfer but no idea to where?! I don't think I have added my payment details (I joined in 2016 originally but just activated, uploaded and passed QC today) I would like payment to my bank account or Paypal, is this possible? Thanks in advance!