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Hi all, I have already provided my bank details at the paltform, then i saw my first payment would be arrived at first half of November Then i was waiting waiting, then i asked to alamy what happened ? They said to me i need to be wait for the 9 working days ( which was ended 14th of November) then the money had not arrived i started to ask them again, again. I aked them what the account number where they transfered my money? they did not want to show me any details just the last 4 digit number of the account number which were correct. And still i am waiting for my first payment and nothing.

Dear, I need some help from my fellows... My bank is asking me to provide invoices for my last sale or transactions. How could to I provide that or which ways. I sent them screenshots of my sale history and my Account Balance. But, they are not satisfied with that, they are asking me for my invoice. If anyone can solve this problem or any ideas please share them. Best Regards Jahangir Alam Onuchcha/ Photographer https://www.alamy.com/portfolio/onuchcha

Hi. I am also a alamy contributer since 2015. as far as I can see there is an $765 in my acount but not received any payment from alamy yet, I have no idea how do they pay though. can anybody tell me how it works, how and when alamy pays. and how to apply for payment thank you

Hello I have long sent the funds for withdrawal (over 9 days), but the payment has not yet come. Why? I sent this question to contributors@alamy.com, but got an automatic response.

Hi there! My name is Andrei and I have a question. I just checked that on March 1 I've been paid for my sales, but money still did not hit my bank account. May I ask someone for help? Thank you in advance!

Hey everyone, I’m Alex, a new photographer at Alamy. I’ve got a few questions :) 1) How long exactly does it take for my images to be reviewed? I’ve heard a day and 3 weeks, but I just wanted some confirmation. :) 2) Is there a way I can stay signed in? Every time I sign in, after awhile I’m out again... 3) Can I not add a payment method (for now)? I’m willing to add one later, but will my account balance be rest if I add/change one? 4) Will my images go live after I add the tags/title/etc., or does Alamy have to do a quick check? :) 5) How can I create and access my portfolio? I know the URL is something like alamy.com/portfolio/username, but it doesn’t work... Thanks!

I am confused. The balance already zeroed yesterday saying I will be payed on 02 January, but even more unusual the balance came back in tonight saying I will be paid 01 February! May change yet again by the time I post it 😕 Anyone knows what is going on?

Good day Peeps, I am getting myself in mad maze to identify the different between Debit, Credit to Balance. Debit is still own, credit is already go into your acount? Another, in my account summary, Balance brought forward $33.04 Total sales is $1041.65 Commission / charges is $-540.62 Total payments to me is $-320.76 Balance carried forward is $213.31 Cleared Balance $176.84 How does the Cleared Balance came out to be $176.84? Total sales is the total cost of all images sold or is what am pay for in total sales? Sorry if this is a repeated question, if there is any link to a detailed explaination please let me know.

Hi, I had a sale back in December 20nd 2017, payment has not yet been made and I was wondering how long a payment will take to clear? Thanks...

Hope someone can help me What is the "payment reminder refrence" they are asking for. I was trying to change my details to get ready for my first payout, the last queation is the payment reminder refrence... I just don't understand what they want? thanks for your help

I had a sale for $200 last October & here it is April & it still hasn't cleared for payment. When I emailed Alamy about it a few months back, all they said was that they have to wait to be paid by the purchaser. Uh, ok. Seems like an awfully long time, though. Meanwhile, I'm disinclined to contribute anymore photos if they're not actually going to pay me what I earn!

Does anyone have a USD account in Citibank UK? I have been using one for years getting payment from alamy but they sent me a email last year saying payment could not be made. I cannot talk directly to finance but have even sent them a screenshot of a) citi's details and b) the form you fill in on Alamy's website. You cannot see existing details. No luck, alamy finance says they have not changed anything. Just to be clear it is a USD denominated account based in the UK with a UK sort code and account number.

Reaching out for help here if anyone has every found themselves in similar situation and hopefully managed to get it sorted and could perhaps give me some guidance? Been with Alamy since 2004, been paid many times, the last few years with PayPal and never ever had a problem. So this is my case/problem; Was paid by Alamy on 2nd of July which is reflected in my "Balance of account". Usually that means that within a week or so I receive it in my PayPal account. Well time passed and nothing was received. I contacted member services and Alamy asked me to double-check my PayPal details and re-enter them just to be sure, which I did. They also said that if something had gone wrong the money would be returned to them within a month i.e. no later than beginning of August. Time passed and it became time for the August payment. Obviously I was worried that something would be wrong with that payment as well, but it came through fine. At this moment my July payment is about 6 weeks plus overdue. When I reach out to member services (which I've done several times) the responses I keep getting from Alamy is that "it has been sent" and "nothing has been returned" and that there is basically nothing more that they can do. I've checked, double checked, triple checked my PayPal account - no July payment received from Alamy and nothing wrong with the account itself, been paid before and after by Alamy, as well as from a range of other places. I feel unsupported and confused in this matter. Obviously I want my earnings, every $ counts, as well as it makes me worried about future payments. I'm also puzzled that Alamy isn't more concerned that a payment that according to them they have sent didn't make it to it's intended recipient - basically it has just vanished, of course they haven't lost anything, I'm the one out of pocket, but still I would like to think that it would be of importance/joint interest that money paid out to contributors actually reaches them? Does anyone have any advice as to what I can do? I'm stumped at this moment in time.

Where can I find, in my dashboard or elsewhere on the site, the email address that I registered with Alamy so that they can send my payments via PayPal? PP needs a mail address to send the payment. Alamy say they sent a payment but I see no record of it at my PayPal account..... just wishing to ensure that I haven't made a cockup. Cheers

I'm quite new to Alamy and very new to this forum. What has driven me to write is the low fee that I've been paid for the sale of a photo. It barely covers the cost of the sandwich I had for lunch that day. According to Alamy's own site, a photo sold on the following basis: Country: United KingdomUsage: EditorialMedia: Magazine - print, digital and electronicPrint run: up to 500,000Placement: InsideImage Size: 1 pageStart: 01 August 2018End: 01 August 2023Duration: 3 months. Any placement: Inside or cover. ... should have sold for about $120 of which I receive half. Trouble is that the photo sold for less than $10 (of which I get half) . As far as I can see $9.99 is shown as the lowest a photo can sell for on Alamy - and that's merely for personal use. Can someone tell me what on earth is going on as I am feeling ripped off ?

Back on the 2nd June in the “Have you found….” thread SSHEP posted a list of some 55 images from a book called Hidden Histories by Mary-Ann Ochota. ISBN: 978-0-7112-3693-6., for which I thank him. One of the images was mine, and I was wondering about asking CS to chase up payment. I do not know the current Alamy practice, but I do know they like to allow some reasonable time before chasing customers. Is it maybe 6 months? Out of interest, I decided to buy the book, and in fact found it an interesting source of information concerning things to shoot in the country. I checked and the publication date is 2016. Far from being a customer that has not got round to making payment yet, he has been using our images for two years now. Should I contact CS?

Hi there, I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please? Many thanks, Zsuzsu

My payment date has moved 3 times...1st, 2nd and now 3rd September...is it just because of the weekend? Would expect this to be all automated... Anyone suffering this?

My payment date has moved 3 times...1st, 2nd and now 3rd September...is it just because of the weekend? Would expect this to be all automated... Anyone suffering this? Please ignore... duplication

Hi I understand it may take up to 3 months for a sale to be reported. How long it usually takes on top of this for the payment to clear? Thank you

Hi, I 'm a newbie! How do I view my payment details? When I go to my account it just says payment transfer but no idea to where?! I don't think I have added my payment details (I joined in 2016 originally but just activated, uploaded and passed QC today) I would like payment to my bank account or Paypal, is this possible? Thanks in advance!