Ace Posted August 19, 2022 Share Posted August 19, 2022 (edited) Just saw a sale for 1.59 Then realised it was a refund from a sale in Jan 2022 What is going on ? Edited August 19, 2022 by Ace Link to comment Share on other sites More sharing options...
Allan Bell Posted August 19, 2022 Share Posted August 19, 2022 7 minutes ago, Ace said: Just saw a sale for 1.59 Then realised it was a refund from a sale in Jan 2022 What is going on ? You are one of the lucky ones. Others are having to wait for years for their refunds.🤪 Allan Link to comment Share on other sites More sharing options...
Reimar Posted August 19, 2022 Share Posted August 19, 2022 Did you get the e-mail from Alamy? It states that: Just a quick note to inform you that you may have seen sales on one or more of your images from last year being refunded appear in your account. This was due a one-off system error on our end. We sincerely apologise that you were affected by these refunds. We will be paying back these refunds to you. 1 Link to comment Share on other sites More sharing options...
Ace Posted August 19, 2022 Author Share Posted August 19, 2022 4 hours ago, Allan Bell said: You are one of the lucky ones. Others are having to wait for years for their refunds.🤪 Allan I feel blessed now Allan 😉 Link to comment Share on other sites More sharing options...
Ace Posted August 19, 2022 Author Share Posted August 19, 2022 4 hours ago, Reimar said: Did you get the e-mail from Alamy? It states that: Just a quick note to inform you that you may have seen sales on one or more of your images from last year being refunded appear in your account. This was due a one-off system error on our end. We sincerely apologise that you were affected by these refunds. We will be paying back these refunds to you. Great, I can breathe a sigh of relief again 🙂 Link to comment Share on other sites More sharing options...
CarloBo Posted August 22, 2022 Share Posted August 22, 2022 (edited) Wakey Wakey! Nice start of the week with a refund of a photo sold on January and used on the very same day on a website, never cleared though. Edited August 22, 2022 by CarloBo gram Link to comment Share on other sites More sharing options...
Gnans Posted August 22, 2022 Share Posted August 22, 2022 (edited) Similar and (un)lucky enough to join the club. Just checked and haven't received any email similar to what Reimar stated above. Details of license for reference: Country: WorldwideUsage: Editorial, For Editorial use on the customers website, app and social media platforms (excludes advertising)Media: Website, app and social mediaStart: 05 January 2022Duration: Unlimited @Alamy - Are you able to shed some light into these refunds from Jan ? Edited August 22, 2022 by Gnans Link to comment Share on other sites More sharing options...
meanderingemu Posted August 22, 2022 Share Posted August 22, 2022 mine was from February, and another from March. I hope @Alamy is auditing All refunds for last 24 months after they found these error on the system. 1 Link to comment Share on other sites More sharing options...
Gnans Posted August 23, 2022 Share Posted August 23, 2022 15 hours ago, Gnans said: Similar and (un)lucky enough to join the club. Just checked and haven't received any email similar to what Reimar stated above. Details of license for reference: Country: WorldwideUsage: Editorial, For Editorial use on the customers website, app and social media platforms (excludes advertising)Media: Website, app and social mediaStart: 05 January 2022Duration: Unlimited @Alamy - Are you able to shed some light into these refunds from Jan ? Another two from Jan refunded this morning 😞 Not big license but still the red numbers doesn't give a good feel. Link to comment Share on other sites More sharing options...
Gnans Posted September 1, 2022 Share Posted September 1, 2022 3/4 has been re-licensed today for a lesser price. Link to comment Share on other sites More sharing options...
meanderingemu Posted September 1, 2022 Share Posted September 1, 2022 2 hours ago, Gnans said: 3/4 has been re-licensed today for a lesser price. and a new 45 days waiting period i presume. no luck on mine. Link to comment Share on other sites More sharing options...
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