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Has anyone emailed Alamy and had a response in the last few months?

I know they are working with reduced staff but surely emails can be replied to from someone working at home!

I would be interested to know if are they following up on unreported usages etc at this time.

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I sent an email to the Alamy Copyright team - the same query I sent to the IPO.

 

No reply from Alamy.

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I had a payment issue (my fault) last month. I e-mailed Alamy about it, and they got back to me within 48 hours and helped me sort it out.

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2 hours ago, Thyrsis said:

 

 

2 hours ago, Thyrsis said:

Has anyone emailed Alamy and had a response in the last few months?

I know they are working with reduced staff but surely emails can be replied to from someone working at home!

I would be interested to know if are they following up on unreported usages etc at this time.

 

I have had cause to email them a number of times over the past few months. You have to be v patient, but if the emails need a response, they do tend to get answered eventually. Some have had more luck then others: be prepared to wait a few weeks, if necessary!

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I emailed about an unreported use and received a reply within 24 hours

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12 minutes ago, losdemas said:

 

 

 

I have had cause to email them a number of times over the past few months. You have to be v patient, but if the emails need a response, they do tend to get answered eventually. Some have had more luck then others: be prepared to wait a few weeks, if necessary!

 

I imagine that the subject of the e-mail affects response times. My question was passed on to "finance", so chances are that it was answered more quickly than if it had been a more general and less urgent (to me, anyway) matter. Patience is definitely a requirement these days.

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1 hour ago, Avpics said:

I emailed about an unreported use and received a reply within 24 hours

 

I sent an in an unreported use form and have heard nothing in over a week.

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I may be barking up the wrong tree but I suspect they are also being overrrun with queries from many contributors wishing to migrate from Shutterstock following the decimation of contributor commissions there.

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22 minutes ago, Joseph Clemson said:

I may be barking up the wrong tree but I suspect they are also being overrrun with queries from many contributors wishing to migrate from Shutterstock following the decimation of contributor commissions there.

 

You might be onto something there. ☺️

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46 minutes ago, Thyrsis said:

 

I sent an in an unreported use form and have heard nothing in over a week.

Perhaps that was too technical. I simply sent the web link and file number to CR asking whether it had been recorded as a sale, from January. I received a reply saying it looked like a distro and that they would chase it up.

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I have this morning had a reply....

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