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I'm trying to upload but it keeps stopping at 3%.

It was fine until near the end of a batch when it stuck and now any image I try to upload sticks at 3%.

It's the same in Chrome and Firefox.

Anyone else having the same problem?

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Yes, I am having the same problem, Phil.  Really annoying.....

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It seems to be working OK now.

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I have been having problems as well so thought I would give FileZilla a go, but I can not seem to connect to the server. Any tips using this system? I have not used FTP before.

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FZ always seems to require two attempts, the first just times out.

I'm having not trouble at the moment. Try the icon with the red cross then the green tick.

Assuming the settings are correct, try posting the log  and I'll see if it looks like mine.

Mine looks like this

15:17:35    Status:    Resolving address of upload.alamy.com
15:17:35    Status:    Connecting to 89.151.93.136:21...
15:17:35    Status:    Connection established, waiting for welcome message...
15:17:36    Status:    Connected
15:17:37    Status:    Retrieving directory listing...
15:17:47    Command:    PWD
15:17:47    Error:    Connection timed out after 10 seconds of inactivity                  \this is the timeout and retry\
15:17:47    Error:    Failed to retrieve directory listing
15:17:47    Status:    Disconnected from server
15:17:47    Status:    Resolving address of upload.alamy.com
15:17:47    Status:    Connecting to 89.151.93.136:21...
15:17:47    Status:    Connection established, waiting for welcome message...
15:17:47    Status:    Connected
15:17:47    Status:    Retrieving directory listing...
15:17:47    Status:    Directory listing of "/" successful

Edited by spacecadet

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Thanks for posting, will try again.

It now seems to have connected, so will try an upload.

thanks for your help

Edited by Trevor Chriss

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Forget what I said thought it was connected, then said connection aborted.

 

Status:    Resolving address of upload.alamy.com
Status:    Connecting to 89.151.93.136:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Connected
Status:    Retrieving directory listing...
Status:    Directory listing of "/" successful
Status:    Retrieving directory listing of "/Stock"...
Status:    Directory listing of "/Stock" successful
Error:    Disconnected from server: ECONNABORTED - Connection aborted
Status:    Resolving address of upload.alamy.com
Status:    Connecting to 89.151.93.136:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Connected
Status:    Retrieving directory listing...
Status:    Directory listing of "/" successful
Error:    Disconnected from server: ECONNABORTED - Connection aborted

 

I have been adding ftp:// in front of upload.alamy.com     wrong or right?

Edited by Trevor Chriss

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Forget what I said thought it was connected, then said connection aborted.

 

Status:    Resolving address of upload.alamy.com

Status:    Connecting to 89.151.93.136:21...

Status:    Connection established, waiting for welcome message...

Status:    Insecure server, it does not support FTP over TLS.

Status:    Connected

Status:    Retrieving directory listing...

Status:    Directory listing of "/" successful

Status:    Retrieving directory listing of "/Stock"...

Status:    Directory listing of "/Stock" successful

Error:    Disconnected from server: ECONNABORTED - Connection aborted

Status:    Resolving address of upload.alamy.com

Status:    Connecting to 89.151.93.136:21...

Status:    Connection established, waiting for welcome message...

Status:    Insecure server, it does not support FTP over TLS.

Status:    Connected

Status:    Retrieving directory listing...

Status:    Directory listing of "/" successful

Error:    Disconnected from server: ECONNABORTED - Connection aborted

 

I have been adding ftp:// in front of upload.alamy.com     wrong or right?

Go into Site manager . New SIte

 

Host: upload.alamy.com (note no ftp..)

Encryption: Use explicit FTP over TLS if available (this is probably your problem, my guess is you have 'require explicit FTP')

Logon Type: Normal

User: Your Alamy login name (email)

Password: as used for Alamy

 

You can also go into Advanced tab and add a default local directory (typically your pictures directory or your uploads folder)

Click connect.

 

On the left you should see your uploads folder (if you set it up) and on the right the folders on the Alamy server:

Live_News

Archive_Stock

Vector

Stock

 

Select and click on whichever is appropriate to open it which make sit the destination folder

 

Drag and drop the batch of image files from your local (uploads folder or sub folder), or from a folder in WIndows Explorer (or Mac equivalent).

 

Watch them upload in panel; at the bottom.

 

That's it!

Edited by Martin P Wilson

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Thanks Martin, I did manage to get that far but the connection kept dropping out. I am only trying to upload 11 images, 6 seemed to transfer, nothing showing in Alamy yet often slow I know.

But the bottom pane was showing 33 successful transfers.I will get there I am sure.

Thanks again.

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Thanks Martin, I did manage to get that far but the connection kept dropping out. I am only trying to upload 11 images, 6 seemed to transfer, nothing showing in Alamy yet often slow I know.

But the bottom pane was showing 33 successful transfers.I will get there I am sure.

Thanks again.

 

Good. Some people have reported occasional FTP issues recently I believe? As well as with the web upload, both presumably going onto the same servers.

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Yes that was my thought, I sent MS an e-mail asking if they were having any problems, I shall awaits their reply.

Thanks again.

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Trevor, it will disconnect after a few minutes of inactivity but shouldn't do it for some minutes. Your log looks like mine otherwise.

It's not connecting for me at the moment. The problem is their end.

Edited by spacecadet

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As I suspected but it has worked as there are now 32 images awaiting QC, i obviously did something wrong as there are only supposed to 11!

Thank you again for your trouble.

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Back up as of 1812. The time, not the retreat from Moscow.

Edited by spacecadet
  • Upvote 1

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I couldn't get past 2% with the uploader for 2 days. Thought was my unreliable Internet till I found this thread. Now a convert to the ftp route, no need for third party software if you're on windows- Explorer (NOT Internet Explorer) functions as an ftp client. So simple ☺

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I've just uploaded images and it's working fine, although it failed miserable last night. Perhaps a good night's rest was all it needed?!

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I couldn't get past 2% with the uploader for 2 days. Thought was my unreliable Internet till I found this thread. Now a convert to the ftp route, no need for third party software if you're on windows- Explorer (NOT Internet Explorer) functions as an ftp client. So simple ☺

So you can but it's a bit inscrutable unless you're hardcore techy. Filezilla holds your hand a bit.

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This dinosaur needs his hand holding, so help with FileZilla appreciated.

See my post #7 in this thread.

Edited by Martin P Wilson

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Martin.

I did see it and it was very helpful, so thank you once again Martin.

I have managed to upload now, the issue I had was that not all of my images appeared on the right hand side. So kept clicking and finished up with 33 images uploaded instead of just 11. Will do better next time I am sure. Either way I can see it is a doddle and much quicker.

Alamy confirmed that they had an issue with their server, hence all the hassle.

 

Thanks everybody for the advice and help.

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With FZ, drag and drop each folder only once. The folder will be visible inside the 'stock' folder on Alamy's side, but the contents are emptied out straight away so you don't see them again. In fact the empty folder tends to hang around for a while. I delete it manually.

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