Arch White Posted March 11, 2022 Share Posted March 11, 2022 This morning I discovered ELEVEN refunds in my account, below is my copy of email to Alamy contributors relations and the reply I received. Morning, Would you care to share with me why I have ELEVEN refunds in my account this morning, when I am aware that most of them were published? See attached screenshot. Thanking you in anticipation. Regards, Arch White Photographer Hi Arch, We like to be as transparent as possible and so report sales to you as they happen, rather than when the sale has cleared; but the downside to this is sales occasionally get refunded. When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands. Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled. In the vast majority of these cases the image will not have been used but if it has, then you’ll see the sale re-entered with the correct invoice details. Kind regards, Later today the eleven sales appeared again with their fees adjusted by various amounts from 4 cents to 2 Dollars. My question is, why has it taken around a month for this seeming discrepancy to be discovered, the upshot is that I will probably get paid a month later than I would have if this error had not occurred? Of course I am well aware that there are much more serious and important things happening in the world at the moment but I thought that I would share this experience to get back onto the Forum after many years absence. 1 1 Link to comment Share on other sites More sharing options...
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