Refunds

[AlbertSnapper]

1 hour ago, Pearl said:

Me too, original sale 8th April.  That's wiped out this months earnings. Not happy.

 

Pearl

 

Same as me.

The client had asked for exclusivity as well.

 

Oh well, maybe the same image can be licenced to a UK newspaper now to help make up for the disappointment !

 

Phil

[Pearl]

52 minutes ago, AlbertSnapper said:

 

Same as me.

The client had asked for exclusivity as well.

 

Oh well, maybe the same image can be licenced to a UK newspaper now to help make up for the disappointment !

 

Phil

Mine has just sold again for same price.  Whew!

 

Pearl

[Kathy deWitt]

1 hour ago, Pearl said:

Mine has just sold again for same price.  Whew!

 

Pearl

and mine, great relief it's been restored. Thanks to you Pearl and AlbertSnapper for mentioning it here.

 

Kathy

Edited June 24, 2020 by Kathy deWitt

[AlbertSnapper]

3 hours ago, Kathy deWitt said:

and mine, great relief it's been restored. Thanks to you Pearl and AlbertSnapper for mentioning it here.

 

Kathy

 

Mine restored too.

 

Maybe someone at Alamy just pressed the wrong button ?!!

[Jansos]

On 24/06/2020 at 15:02, spacecadet said:

That's the b2c law and it doesn't apply to digital goods in the same way. Anyway Alamy's b2b terms are more generous. It's been explained before that projects are cancelled and it's industry practice to allow a refund.

Given that a lot of photos are given away for not very much these days, I think the industry practice needs to be questioned. Perhaps in the days when stock generated better returns it was logical but these days it adds insult to injury IMO!