tarsierspectral Posted June 15, 2016 Share Posted June 15, 2016 How is that possible? Anyone else had a similar situation? Link to comment Share on other sites More sharing options...
Callie Posted June 15, 2016 Share Posted June 15, 2016 no, I would just contact member services, it is most likely an error, they have always been very helpful sorting out problems for me. Link to comment Share on other sites More sharing options...
wiskerke Posted June 15, 2016 Share Posted June 15, 2016 In what currency? Could it be due to exchange rates swinging wildly because of the Brexit? Another more likely possibility: the sale was actually quite long ago, what you thought was the sale that was credited was in fact the new sale. wim Link to comment Share on other sites More sharing options...
Pearl Posted June 15, 2016 Share Posted June 15, 2016 Some years ago I had a refund a few months after the original sale and after the money had cleared. Because of a change in the exchange rate I paid back £12 more than I had received. Alamy did sort it out for me after I contacted them. However it was annoying to get a refund after the money had gone into my bank account and it was quite a big sale which made it worse. I don't understand how/why Alamy lets that happen. Pearl Link to comment Share on other sites More sharing options...
Callie Posted June 15, 2016 Share Posted June 15, 2016 Some years ago I had a refund a few months after the original sale and after the money had cleared. Because of a change in the exchange rate I paid back £12 more than I had received. Alamy did sort it out for me after I contacted them. However it was annoying to get a refund after the money had gone into my bank account and it was quite a big sale which made it worse. I don't understand how/why Alamy lets that happen. Pearl I have had similar a couple of times now Pearl, once recently the same as yours, just a couple of months after the payment had cleared. Last year I had an agency sale refunded from one made a few years back. Alamy sorted both out but they did assure me it was very rare for this to happen. But yes, very annoying. Link to comment Share on other sites More sharing options...
Betty LaRue Posted June 15, 2016 Share Posted June 15, 2016 I think Alamy should make a reasonable refund period. "If you buy an image you decide not to use for whatever reason, you must apply for a refund within 6 months, or you will not be refunded. Our photographers should not have their accounts debited long after you've downloaded." I have a feeling if I bought a new blouse from a store here, allowed it to hang in the closet for 1-2 years, the store would not accept a return. That's called buyer's remorse, and on the buyer. We've all ate losses from buying things we've never used. If you haven't, you're remarkable! Link to comment Share on other sites More sharing options...
Callie Posted June 15, 2016 Share Posted June 15, 2016 Six months is far too long though. Standard EU law would do me - http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htmwhich would allow 14 days, long enough for anyone to change their mind. Of course Alamy HQ might not be part of the EU soon, in which case it will be 5 years and the buyer can do whatever they want with your content during that time (vote remain) Link to comment Share on other sites More sharing options...
tarsierspectral Posted June 15, 2016 Author Share Posted June 15, 2016 the image was purchased on the same day, yesterday. I'm going to e-mail Member Services Link to comment Share on other sites More sharing options...
Betty LaRue Posted June 16, 2016 Share Posted June 16, 2016 That really stinks. Link to comment Share on other sites More sharing options...
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