Starsphinx Posted June 11, 2019 Share Posted June 11, 2019 I have just had a batch pass QC - but 2 of them are marked as failed due to "processing errors". Does anyone know what this means? There are no major differences in settings between them and the 40+ that have been passed. Also, what am I supposed to do about them - re-upload? Delete? Wait? Link to comment Share on other sites More sharing options...
John Morrison Posted June 11, 2019 Share Posted June 11, 2019 Some glitch in the uploading process, I think. Check... and reload... 1 Link to comment Share on other sites More sharing options...
dondekeuan Posted September 1, 2020 Share Posted September 1, 2020 On 11/06/2019 at 10:41, Starsphinx said: I have just had a batch pass QC - but 2 of them are marked as failed due to "processing errors". Does anyone know what this means? There are no major differences in settings between them and the 40+ that have been passed. Also, what am I supposed to do about them - re-upload? Delete? Wait? Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue. I am sure it a newbie error but nonetheless I would be keen to hear your experience. Link to comment Share on other sites More sharing options...
M.Chapman Posted September 1, 2020 Share Posted September 1, 2020 3 hours ago, dondekeuan said: Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue. I am sure it a newbie error but nonetheless I would be keen to hear your experience. As John says, glitch in the uploading process. Try uploading again. Mark 1 Link to comment Share on other sites More sharing options...
spacecadet Posted September 1, 2020 Share Posted September 1, 2020 3 hours ago, dondekeuan said: Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue. I am sure it a newbie error but nonetheless I would be keen to hear your experience. You've resurrected a very old post. Processing errors are ad Alamy's end. Just reupload. 1 Link to comment Share on other sites More sharing options...
wiskerke Posted September 1, 2020 Share Posted September 1, 2020 Not all processing errors are at Alamy's side. The most common fault is saving jpegs the wrong way. However sometimes wrong jpegs do slip through though. Make sure you save your JPEGs as JPG Baseline or JPG Standard. NOT Baseline optimized or Progressive. And remember to include the metadata, which is mandatory on the batch you send as your application. wim Link to comment Share on other sites More sharing options...
dondekeuan Posted September 1, 2020 Share Posted September 1, 2020 4 minutes ago, wiskerke said: Not all processing errors are at Alamy's side. The most common fault is saving jpegs the wrong way. However sometimes wrong jpegs do slip through though. Make sure you save your JPEGs as JPG Baseline or JPG Standard. NOT Baseline optimized or Progressive. And remember to include the metadata, which is mandatory on the batch you send as your application. wim Thank you Link to comment Share on other sites More sharing options...
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