qaz Posted November 3, 2014 Share Posted November 3, 2014 Its out of sheer frustration that I’m posting this. i keep encountering someone in support called Anand who answers my queries / question with completely irrelevant information [not connected with my question]. i suspect he simple doesn’t read properly and sends off any pre written answer that come to hand. But this keeps happening even after i point out the problem.........I joined recently and am not moving forward till this is sorted, this has already taken much of my time in wasted correspondence. i can provide the messages in question for you to view. Please look into it Thanks, mark bogdanovic Link to comment Share on other sites More sharing options...
Alamy Posted November 4, 2014 Share Posted November 4, 2014 Sorry you feel this way, but having looked through your correspondence with our MS team we don't think this topic is very fair. We'll avoid copying and posting the 3 mails you sent us, but they are quite confusing in the way they are written. The two email replies you've had from Anand are perfectly suitable for your initial questions and the third email reply from Asha was simply asking you to clarify your initial question. Alamy Link to comment Share on other sites More sharing options...
Mark Baigent Posted November 7, 2014 Share Posted November 7, 2014 MarkI have found support to be quick, helpful and friendly over the ten years I have been with Alamy.Have you tried asking in the forum?Mark Link to comment Share on other sites More sharing options...
spacecadet Posted November 7, 2014 Share Posted November 7, 2014 OP, you've posted twice on this and got the same response, namely that your experience is not shared by the rest of us. Perhaps Alamy should publish the exchange. Link to comment Share on other sites More sharing options...
Mark Baigent Posted November 7, 2014 Share Posted November 7, 2014 As the OP started the conversation there is no reason for Alamy not to publish the emails here, maybe us forum members can help the OP Link to comment Share on other sites More sharing options...
NYCat Posted November 7, 2014 Share Posted November 7, 2014 I believe things have been settled...http://discussion.alamy.com/index.php?/topic/3249-comunications/ Paulette Link to comment Share on other sites More sharing options...
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