mickfly Posted August 13, 2014 Share Posted August 13, 2014 I'm still working (not photography) in France and shooting for pleasure, well at least I was until my Canon 5dmk11 started shooting blanks! Is this common? I don't get much internet but have sent a question to Canon UK and am awaiting a reply. The camera seems to function normally in ever way except when I take the shot... it takes an age to complete it's processing even at 1000 of a second and then presents a blank white/pink/black image. I will still keep shooting with my rx10 but I wanted to do some portrait shots using the 5d whilst I'm here and would be interested if there is a simple fix for this problem. The card is not corrupt and changing lenses makes no difference so i'm thinking a faulty sensor or logic board. Thanks for any suggestions, I will check in when I get internet again. Link to comment Share on other sites More sharing options...
John Allison J Posted August 13, 2014 Share Posted August 13, 2014 I'm still working (not photography) in France and shooting for pleasure, well at least I was until my Canon 5dmk11 started shooting blanks! Is this common? I don't get much internet but have sent a question to Canon UK and am awaiting a reply. The camera seems to function normally in ever way except when I take the shot... it takes an age to complete it's processing even at 1000 of a second and then presents a blank white/pink/black image. I will still keep shooting with my rx10 but I wanted to do some portrait shots using the 5d whilst I'm here and would be interested if there is a simple fix for this problem. The card is not corrupt and changing lenses makes no difference so i'm thinking a faulty sensor or logic board. Thanks for any suggestions, I will check in when I get internet again. If under warranty I would send it back to Canon in the sincere hope you get a better service than certain other manufacturers I could name. If it's not under Warranty get a quote. Sounds FUBAR..... I hope its not beyond economical repair Good luck John Link to comment Share on other sites More sharing options...
Ed Endicott Posted August 13, 2014 Share Posted August 13, 2014 Sounds like you may need to get the shutter replaced. Link to comment Share on other sites More sharing options...
Philip Hutson Posted August 13, 2014 Share Posted August 13, 2014 Is it blank white or blank black? Link to comment Share on other sites More sharing options...
Philip Hutson Posted August 14, 2014 Share Posted August 14, 2014 Typically if its a shutter that needs replacing before it failed completely you would have noticed your images looked like you were using a graduated neutral density filter. -Philip Link to comment Share on other sites More sharing options...
Foreign Export Posted August 16, 2014 Share Posted August 16, 2014 My mark one isn't shooting blanks, but the colours are very lifeless compared with my fuji Link to comment Share on other sites More sharing options...
mickfly Posted August 19, 2014 Author Share Posted August 19, 2014 Thanks for the replies. Canon replied to an email suggesting a sensor problem. There had been no deterioration just not recording correctly when i picked it up. Blanks varied between black white and pink stripes. It will go in when i return to the uk. Link to comment Share on other sites More sharing options...
mickfly Posted October 22, 2014 Author Share Posted October 22, 2014 Returned to UK and sent it off to a Canon certified repair centre. My question is, does anyone know if this is a fair price... Supply and fit New Main circuit – setup, check and test. Labour £100.00 Parts £172.60 VAT £54.52 Total £327.12 If I have it returned un-repaired I will be £26.00 out of pocket and still need to get it fixed.Any suggestions as to price or other options? Link to comment Share on other sites More sharing options...
Cribb Visuals Posted October 22, 2014 Share Posted October 22, 2014 Not sure if this applies to you or not but if you are a member of Canon Professional Services you might get a better price. Otherwise, it might make sense to save the money for a new body. Resale value of a 5DII is dropping.... Link to comment Share on other sites More sharing options...
Guest Posted October 22, 2014 Share Posted October 22, 2014 Returned to UK and sent it off to a Canon certified repair centre. My question is, does anyone know if this is a fair price... Supply and fit New Main circuit – setup, check and test. Labour £100.00 Parts £172.60 VAT £54.52 Total £327.12 If I have it returned un-repaired I will be £26.00 out of pocket and still need to get it fixed. Any suggestions as to price or other options? Phone Fixation or ACS for a quote...then compare. Link to comment Share on other sites More sharing options...
Peter Noyce Posted October 22, 2014 Share Posted October 22, 2014 Returned to UK and sent it off to a Canon certified repair centre. My question is, does anyone know if this is a fair price... Supply and fit New Main circuit – setup, check and test. Labour £100.00 Parts £172.60 VAT £54.52 Total £327.12 If I have it returned un-repaired I will be £26.00 out of pocket and still need to get it fixed. Any suggestions as to price or other options? Phone Fixation or ACS for a quote...then compare. +1 New shutter on my 5d2 at Fixation was just under £300 Shutter problem showed Error 30 which you're not reporting so possibly not that Link to comment Share on other sites More sharing options...
mickfly Posted October 23, 2014 Author Share Posted October 23, 2014 Thanks for the suggestions, it looks like swings and roundabouts, ie more expensive labour charges with lower parts prices etc.Peter, the quote is to replace the whole PCB, so it is probably a more expensive part, but an easier job. i'm just afraid of being ripped off, so may let them do it and insist they return the broken PCB. along with my repaired camera. Link to comment Share on other sites More sharing options...
Martin P Wilson Posted October 23, 2014 Share Posted October 23, 2014 Thanks for the suggestions, it looks like swings and roundabouts, ie more expensive labour charges with lower parts prices etc. Peter, the quote is to replace the whole PCB, so it is probably a more expensive part, but an easier job. i'm just afraid of being ripped off, so may let them do it and insist they return the broken PCB. along with my repaired camera. Realistically I wouldn't think the PCB is repairable, many of the components will be minute - too small to repair. I work with some guys who do PC repairs and I have seen what they do and they have to give best quite often when it comes to component replacement. For example a resistor on a printer control board was less than quarter the size of an "o", not much bigger than the full stop. You don't hand solder that and the packaaging in a camera will be at the leading edge of miniaturisation. Link to comment Share on other sites More sharing options...
mickfly Posted October 23, 2014 Author Share Posted October 23, 2014 Martin, I was comparing the different faults, as Peter gave a price for a shutter replacement. I wasn't suggesting it (the PCB) was repairable. I would be quite happy to buy a PCB and tear down the camera to replace it as a whole unit, the problem is, I wouldn't know how to set it up afterwards. The company got back to me and assure me they only use Canon genuine parts, and I will go ahead with the repair as I do want t o keep the camera, although I have just submitted stock from the RX10 and it passed quickly. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.