Chris from Horley 2 Posted April 2 Share Posted April 2 Hi I have been unable to upload images since March 24th - they get stuck. My previous submission was March 1st. Has anyone successfully resolved a recent upload problem? I have tried different images, browsers, removed the last Windows update, allowed for queues, switched off Kaspersky (other AV is free Malwarebytes) - all details emailed to "contributors" who've forwarded to I.T. who've asked the browser versions (Chrome V89.0.4389.90 & Edge 89.0.774.63). In a look at all the image properties, I noticed that the first image of a batch of 5 sent in on March 24 showed a DPI (dots per inch) resolution of 797 each way. Mine are either 300 or 180. I had not altered that in my Photoshop Elements 11 workflow for that image (original was cropped/save as - not resized). Help wanted! Thanks Chris Link to post Share on other sites
Chris from Horley 2 Posted April 6 Author Share Posted April 6 Over the weekend I submitted via my smartphone - will look again at the PC route later. Link to post Share on other sites
spacecadet 4,379 Posted April 6 Share Posted April 6 Alamy doesn't accept smartphone images. Link to post Share on other sites
Betty LaRue 3,684 Posted April 6 Share Posted April 6 35 minutes ago, spacecadet said: Alamy doesn't accept smartphone images. I think maybe he meant he submitted regular images over his smartphone, not smartphone images. Link to post Share on other sites
Michael Ventura 6,443 Posted April 6 Share Posted April 6 I submitted photos over the weekend and they are live now. Link to post Share on other sites
John Mitchell 5,398 Posted April 6 Share Posted April 6 No need to bother about DPI. It only has meaning to the end-user of your images. Just make sure that your files are least 17 MB uncompressed. Link to post Share on other sites
Lukasz Szczepanski 2 Posted April 10 Share Posted April 10 On 02/04/2021 at 10:05, Chris from Horley said: Hi I have been unable to upload images since March 24th - they get stuck. My previous submission was March 1st. Has anyone successfully resolved a recent upload problem? I have tried different images, browsers, removed the last Windows update, allowed for queues, switched off Kaspersky (other AV is free Malwarebytes) - all details emailed to "contributors" who've forwarded to I.T. who've asked the browser versions (Chrome V89.0.4389.90 & Edge 89.0.774.63). Chris I have the same problem as You, I did identical actions (but I did not remove last Windows update and did not check pictures DPI) - still upload does not work. Even I tried to upload older pictures already accepted by Alamy - still no result. What I did today was to try upload on different PC - and ... upload is working on different machine. Strange. I am confused because I am pretty sure that I did not change anything on my primary PC. I am in touch with Alamy support, If they figure out sth I will let you know. 1 Link to post Share on other sites
Chris from Horley 2 Posted April 11 Author Share Posted April 11 On 06/04/2021 at 19:04, Betty LaRue said: I think maybe he meant he submitted regular images over his smartphone, not smartphone images. Correct. Link to post Share on other sites
Chris from Horley 2 Posted April 11 Author Share Posted April 11 On 06/04/2021 at 19:34, John Mitchell said: No need to bother about DPI. It only has meaning to the end-user of your images. Just make sure that your files are least 17 MB uncompressed. Thank you Link to post Share on other sites
Chris from Horley 2 Posted April 11 Author Share Posted April 11 On 10/04/2021 at 09:08, Lukasz Szczepanski said: Chris I have the same problem as You, I did identical actions (but I did not remove last Windows update and did not check pictures DPI) - still upload does not work. Even I tried to upload older pictures already accepted by Alamy - still no result. What I did today was to try upload on different PC - and ... upload is working on different machine. Strange. I am confused because I am pretty sure that I did not change anything on my primary PC. I am in touch with Alamy support, If they figure out sth I will let you know. Thanks, Lukasz, and glad you could submit on another PC. If I too find the answer will let you know Chris Link to post Share on other sites
Chris from Horley 2 Posted May 8 Author Share Posted May 8 On 11/04/2021 at 14:20, Chris from Horley said: Thanks, Lukasz, and glad you could submit on another PC. If I too find the answer will let you know Chris Hi Lucasz, my problem has been solved - it was related to my Kaspersky anti-virus. I.T. sent me a workaround. If you (and others who can't upload) have Kaspersky then email that to the contributors rep to ask IT for the workaround sheet, Chris 2 Link to post Share on other sites
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