Chris from Horley Posted April 2, 2021 Share Posted April 2, 2021 Hi I have been unable to upload images since March 24th - they get stuck. My previous submission was March 1st. Has anyone successfully resolved a recent upload problem? I have tried different images, browsers, removed the last Windows update, allowed for queues, switched off Kaspersky (other AV is free Malwarebytes) - all details emailed to "contributors" who've forwarded to I.T. who've asked the browser versions (Chrome V89.0.4389.90 & Edge 89.0.774.63). In a look at all the image properties, I noticed that the first image of a batch of 5 sent in on March 24 showed a DPI (dots per inch) resolution of 797 each way. Mine are either 300 or 180. I had not altered that in my Photoshop Elements 11 workflow for that image (original was cropped/save as - not resized). Help wanted! Thanks Chris Link to comment Share on other sites More sharing options...
Chris from Horley Posted April 6, 2021 Author Share Posted April 6, 2021 Over the weekend I submitted via my smartphone - will look again at the PC route later. Link to comment Share on other sites More sharing options...
spacecadet Posted April 6, 2021 Share Posted April 6, 2021 Alamy doesn't accept smartphone images. Link to comment Share on other sites More sharing options...
Betty LaRue Posted April 6, 2021 Share Posted April 6, 2021 35 minutes ago, spacecadet said: Alamy doesn't accept smartphone images. I think maybe he meant he submitted regular images over his smartphone, not smartphone images. Link to comment Share on other sites More sharing options...
Michael Ventura Posted April 6, 2021 Share Posted April 6, 2021 I submitted photos over the weekend and they are live now. Link to comment Share on other sites More sharing options...
John Mitchell Posted April 6, 2021 Share Posted April 6, 2021 No need to bother about DPI. It only has meaning to the end-user of your images. Just make sure that your files are least 17 MB uncompressed. Link to comment Share on other sites More sharing options...
Lukasz Szczepanski Posted April 10, 2021 Share Posted April 10, 2021 On 02/04/2021 at 10:05, Chris from Horley said: Hi I have been unable to upload images since March 24th - they get stuck. My previous submission was March 1st. Has anyone successfully resolved a recent upload problem? I have tried different images, browsers, removed the last Windows update, allowed for queues, switched off Kaspersky (other AV is free Malwarebytes) - all details emailed to "contributors" who've forwarded to I.T. who've asked the browser versions (Chrome V89.0.4389.90 & Edge 89.0.774.63). Chris I have the same problem as You, I did identical actions (but I did not remove last Windows update and did not check pictures DPI) - still upload does not work. Even I tried to upload older pictures already accepted by Alamy - still no result. What I did today was to try upload on different PC - and ... upload is working on different machine. Strange. I am confused because I am pretty sure that I did not change anything on my primary PC. I am in touch with Alamy support, If they figure out sth I will let you know. 1 Link to comment Share on other sites More sharing options...
Chris from Horley Posted April 11, 2021 Author Share Posted April 11, 2021 On 06/04/2021 at 19:04, Betty LaRue said: I think maybe he meant he submitted regular images over his smartphone, not smartphone images. Correct. Link to comment Share on other sites More sharing options...
Chris from Horley Posted April 11, 2021 Author Share Posted April 11, 2021 On 06/04/2021 at 19:34, John Mitchell said: No need to bother about DPI. It only has meaning to the end-user of your images. Just make sure that your files are least 17 MB uncompressed. Thank you Link to comment Share on other sites More sharing options...
Chris from Horley Posted April 11, 2021 Author Share Posted April 11, 2021 On 10/04/2021 at 09:08, Lukasz Szczepanski said: Chris I have the same problem as You, I did identical actions (but I did not remove last Windows update and did not check pictures DPI) - still upload does not work. Even I tried to upload older pictures already accepted by Alamy - still no result. What I did today was to try upload on different PC - and ... upload is working on different machine. Strange. I am confused because I am pretty sure that I did not change anything on my primary PC. I am in touch with Alamy support, If they figure out sth I will let you know. Thanks, Lukasz, and glad you could submit on another PC. If I too find the answer will let you know Chris Link to comment Share on other sites More sharing options...
Chris from Horley Posted May 8, 2021 Author Share Posted May 8, 2021 On 11/04/2021 at 14:20, Chris from Horley said: Thanks, Lukasz, and glad you could submit on another PC. If I too find the answer will let you know Chris Hi Lucasz, my problem has been solved - it was related to my Kaspersky anti-virus. I.T. sent me a workaround. If you (and others who can't upload) have Kaspersky then email that to the contributors rep to ask IT for the workaround sheet, Chris 2 Link to comment Share on other sites More sharing options...
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