Sally Posted February 11, 2019 Share Posted February 11, 2019 Lots of complaints for about a week now about new and unread posts not showing up properly. Please fix it as it is becoming increasingly annoying and, I for one, will give up on it soon if this persists. Link to comment Share on other sites More sharing options...
Alamy Posted February 11, 2019 Share Posted February 11, 2019 Hi Sally, The issue is with our forum providers / hosts. We have an ongoing support ticket running with them. Thanks Alamy Link to comment Share on other sites More sharing options...
Sally Posted February 11, 2019 Author Share Posted February 11, 2019 4 minutes ago, Alamy said: Hi Sally, The issue is with our forum providers / hosts. We have an ongoing support ticket running with them. Thanks Alamy Thanks, good to hear. Link to comment Share on other sites More sharing options...
Starsphinx Posted February 11, 2019 Share Posted February 11, 2019 Its probably cheeky but who are the hosts - and what do they think this problem is. I have run successful forums off my own shared hosting and their ticket responses were quicker than this. I would expect Alamy to be renting entire servers and it should not be tickets but a dedicated engineer jumping the minute there is an issue. If nothing else works apologise for losing some posts and roll the thing back to the last daily backup before the issue started. Link to comment Share on other sites More sharing options...
Alamy Posted February 11, 2019 Share Posted February 11, 2019 15 minutes ago, Starsphinx said: Its probably cheeky but who are the hosts - and what do they think this problem is. I have run successful forums off my own shared hosting and their ticket responses were quicker than this. I would expect Alamy to be renting entire servers and it should not be tickets but a dedicated engineer jumping the minute there is an issue. If nothing else works apologise for losing some posts and roll the thing back to the last daily backup before the issue started. Hi there, The issue is more complex than it appears and involves lots of complexity due to the single sign on credentials that you use for Alamy and the Forum, as well as other things like the links to your portfolio and the number of images you have which are all custom tweaks. We're hoping for a fix soon. Alamy Link to comment Share on other sites More sharing options...
losdemas Posted February 11, 2019 Share Posted February 11, 2019 54 minutes ago, Starsphinx said: Its probably cheeky but who are the hosts Invision Link to comment Share on other sites More sharing options...
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