ZBird Posted September 25, 2018 Share Posted September 25, 2018 Hi there, I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please? Many thanks, Zsuzsu Link to comment Share on other sites More sharing options...
losdemas Posted September 26, 2018 Share Posted September 26, 2018 No! We can't see your account and have no knowledge of any of the sales. Email CR! Link to comment Share on other sites More sharing options...
Sally Posted September 26, 2018 Share Posted September 26, 2018 On 9/25/2018 at 19:55, ZBird said: Hi there, I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please? Many thanks, Zsuzsu That can happen if you got a refund. Link to comment Share on other sites More sharing options...
wiskerke Posted September 27, 2018 Share Posted September 27, 2018 On 9/25/2018 at 19:55, ZBird said: Hi there, I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please? Many thanks, Zsuzsu Everything is here: https://www.alamy.com/alamycontributorreports/Reports.aspx?Rep=1 You have to be logged in. wim Link to comment Share on other sites More sharing options...
ZBird Posted September 27, 2018 Author Share Posted September 27, 2018 Thank you. It is clear now. Link to comment Share on other sites More sharing options...
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