Futterwithtrees Posted August 1, 2018 Share Posted August 1, 2018 Hi, can someone please tell me how it is possible for my total zoom count to be less today (1 August 2018) than it has been for the last 2 weeks. I understand that a payment can be refunded to a buyer and then reclaimed from me but i cannot for the life of me understand how a ZOOMED image can by UNZOOMED. What am I missing. Link to comment Share on other sites More sharing options...
gvallee Posted August 1, 2018 Share Posted August 1, 2018 What range dates have you selected? The calendar has moved to 1st August. Gen Link to comment Share on other sites More sharing options...
Thomas Kyhn Posted August 1, 2018 Share Posted August 1, 2018 Perhaps the period settings changed? Link to comment Share on other sites More sharing options...
Futterwithtrees Posted August 1, 2018 Author Share Posted August 1, 2018 Nope I don't think so. I am talking about the total Zooms. Thanks Link to comment Share on other sites More sharing options...
gvallee Posted August 1, 2018 Share Posted August 1, 2018 Total zooms from when to when? It has to be a date issue. Gen Link to comment Share on other sites More sharing options...
Kat Posted August 1, 2018 Share Posted August 1, 2018 The total zoom count is only for the last 12 months so the data resets every beginning of the month which is why the zoom count reduces. So basically as we are beginning a new month, the dashboard data now counts from 01/08/2017, so the zooms you've had in July 2017 are not included anymore. Link to comment Share on other sites More sharing options...
Futterwithtrees Posted August 1, 2018 Author Share Posted August 1, 2018 Humble and sincere grovelling apologies to all. It was a date issue. I didnt realise that total zooms only covered 12 months and the dates dont appear to be vflexible beyond that. Im probably wrong their as well but I cant go back further using my tablet. Link to comment Share on other sites More sharing options...
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