Darryl Posted November 3, 2016 Share Posted November 3, 2016 I have sent this in to support to check, but was curious if anyone had any ideas. I have an image that has been bought, refunded and repurchased 3 times in the last few months. The refund and new purchase always happen at the same time. Link to comment Share on other sites More sharing options...
John Mitchell Posted November 3, 2016 Share Posted November 3, 2016 I've had this happen in the past, not very often, though. Usually, I have no idea why, especially if the price doesn't change. If the price has lowered after a refund, then I assume that the client has re-negotiated a bulk deal. Link to comment Share on other sites More sharing options...
Gabbro Posted November 3, 2016 Share Posted November 3, 2016 Probably different starting date. Link to comment Share on other sites More sharing options...
Darryl Posted November 3, 2016 Author Share Posted November 3, 2016 Actually, the 2nd sale increased the price around 400% and then the 3rd one dropped it slightly. 4-5 weeks between each purchase and the refund/rebuy. My suspicious nature makes me wonder if they are asking for a refund and rebuying when it's time to pay up, which means at this point, they have been using the image for almost 4 months and I haven't seen any revenue. Link to comment Share on other sites More sharing options...
KevinS Posted November 3, 2016 Share Posted November 3, 2016 Had an odd sequence happen today. An image that was licensed one month ago (Country: Worldwide Usage: iQ sale: Single company - multiple use editorial only Industry sector: Education Start: 03 October 2016 Duration: Unlimited) was refunded, then licensed; refunded, then licensed, all for the same fee. Perhaps the customer tried to do a refund (twice) and Alamy stood firm?? Link to comment Share on other sites More sharing options...
Darryl Posted November 5, 2016 Author Share Posted November 5, 2016 Probably different starting date. That was one of the odd things. All three purchases were Royalty Free, but the first one showed usage and date information as if it was RM. Admin answered my email saying that they "purchased the wrong license twice and has had it refunded and re billed to get the correct one." The result to me is that the clock keeps restarting on when I get paid Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.