gvallee Posted November 10, 2020 Share Posted November 10, 2020 (edited) I woke up this morning, opened up PS and Bridge and all my keyword hierachy of 15 years had gone. Totally blank. I googled the issue and it seemed that I am not alone over the past year or months. I haven't updated anything, I have no automatic update set up for anything. I managed to restore from backup but it was taken at the beginning of my trip a year and a half ago... I am very up-to-date with my backups to external drive but keywords somehow slipped out of my mind. Using Bridge 9.1.0.338 on Windows 7. In the past, I had sub-standard chats with Adobe support and am not keen to renew the experience. I also ran a virus check and it found nothing. Has it happened to anyone else? Any idea of the cause?? Edited November 10, 2020 by gvallee Link to comment Share on other sites More sharing options...
Mr Standfast Posted November 10, 2020 Share Posted November 10, 2020 Sorry I can't help but "sub standard chat" made me smile. Stay safe! Link to comment Share on other sites More sharing options...
gvallee Posted November 10, 2020 Author Share Posted November 10, 2020 20 minutes ago, Mr Standfast said: Sorry I can't help but "sub standard chat" made me smile. Stay safe! Always happy to make someone smile. 1 Link to comment Share on other sites More sharing options...
NYCat Posted November 10, 2020 Share Posted November 10, 2020 3 hours ago, gvallee said: ... I am very up-to-date with my backups to external drive but keywords somehow slipped out of my mind. Do the keywords not back up when a catalog backup is performed? I back up my catalog any time I have done any work in it. I've been lazy about doing the hierarchy and am always glad when I've done it. So handy. I just can never remember whether the parent word is US or USA or United States or United States of America. Paulette Link to comment Share on other sites More sharing options...
gvallee Posted November 10, 2020 Author Share Posted November 10, 2020 7 hours ago, NYCat said: Do the keywords not back up when a catalog backup is performed? I back up my catalog any time I have done any work in it. I've been lazy about doing the hierarchy and am always glad when I've done it. So handy. I just can never remember whether the parent word is US or USA or United States or United States of America. Paulette A catalog backup? Are you thinking Lightroom? This is in Bridge. I back them up by manually exporting them and saving them to a folder. Link to comment Share on other sites More sharing options...
NYCat Posted November 10, 2020 Share Posted November 10, 2020 Oooops. Yes, I was thinking Lightroom. Paulette 1 Link to comment Share on other sites More sharing options...
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