Cryptoprocta Posted November 7, 2020 Share Posted November 7, 2020 I know about refunds, we don't like them, but hopefully it helps to keep customers happy therefore coming back and buying in future. This one I had seems a bit strange. Before I take it up with Alamy, does anyone have an explanation? Date of invoice: 11th June 2020 Use: Usage: Magazines and books ; Start: 17-June-2020 ; End: 17-June-2025 Paid: August 2020 Refunded: September 2020. If they didn't actually use the file in June, why did they pay for it in August, then get a refund? (It hasn't been repurchased) Surely they'd just have said "we're not going to use it" and got the invoice cancelled. Am I missing something? Link to comment Share on other sites More sharing options...
Allan Bell Posted November 8, 2020 Share Posted November 8, 2020 Does look odd. Can't give a definitive answer. Allan Link to comment Share on other sites More sharing options...
meanderingemu Posted November 8, 2020 Share Posted November 8, 2020 bankruptcy would be a possibility i guess. if item ended up not published, i assume creditors would be able to get it back. Link to comment Share on other sites More sharing options...
Cryptoprocta Posted November 9, 2020 Author Share Posted November 9, 2020 On 08/11/2020 at 14:35, meanderingemu said: bankruptcy would be a possibility i guess. if item ended up not published, i assume creditors would be able to get it back. Oh, I hadn't thought about bankruptcy! Thanks for the suggestion. Link to comment Share on other sites More sharing options...
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