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First time upload not working???


MT lens

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My first go here on alamy, and I have my photos all ready, am trying my first upload for technical approval, and all I get in a spinning blue disc, never any sign of upload actually happening...  Am I doing something wrong??

 

I have tried multiple times, on two different computers, two different browsers (chrome and edge), two different, perfectly fast internet connections, and my photos are definitely JPEGs of the 4-6MB size, yet nothing happens. Just a spinning blue disc  ...  

Any help much appreciated!

 

 

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Yes, first time it doesn't allow any more than three. I have tried multiple times with three attachments at once, didn't proceed beyond the spinning blue disc. So then I tried with just a single file upload, still the same result, ie no sign of uploading actually happening ...

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Yes, I have used both methods available, dragging and dropping and browsing for files. I appreciate this must make me sound like I have never used a computer before, but I am pretty tech savvy! What should happen next? Like I say nothing but a spinning blue wheel, no sign of any timescale, upload error message or anything. Does any one have an idea how I should contact Alamy, perhaps there is a problem with my profile (seems to display fine from my end though?) 

thanks all for your help!

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I remember at one point a member was having trouble uploading and it turned out he had something "illegal" in his file names. I don't know if he was getting a spinning ball.

 

Paulette

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On 15/01/2020 at 11:03, MT lens said:

My first go here on alamy, and I have my photos all ready, am trying my first upload for technical approval, and all I get in a spinning blue disc, never any sign of upload actually happening...  Am I doing something wrong??

 

I have tried multiple times, on two different computers, two different browsers (chrome and edge), two different, perfectly fast internet connections, and my photos are definitely JPEGs of the 4-6MB size, yet nothing happens. Just a spinning blue disc  ...  

Any help much appreciated!

 

 

 

Are you using a VPN? I had some trouble with NORD VPN that seemed to stop part's of Alamy's site from working. I've no idea why it was, maybe Alamy blocks some servers or locations or protocols? If I turned the VPN off, everything worked straightaway. It was weird, I could see my dashboard with the VPN on, but when I went to try and download a sales report, I just got a spinning blue disk. Click the VPN off, and the sales report loaded fine.

 

Another option might be to try FTP upload, Filezilla is recommended.

 

Although you say you have a fast internet connection, is it reasonably fast when uploading too?

 

Mark

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