Copytrack deactivating account

[Gnans]

All,

 

Copytrack was chasing me to find out how much I sell photos normally. I replied back saying I mostly sell through Alamy and gave a copy of the pricing page. I got the below in return. In short, chasing anything I report is  uneconomical and going to deactivate my account. I'm aware that some others here use this and wondeing if you had similar emails.

 

"Thank you your telling us that you normally sell your images through Alamy. Unfortunately, the price of your normal license practise is not economically valuable for us to work on your claim.

If you claim damages from the opponent for a copyright infringement, you must be able to prove your usual licensing practice, since the damage price is always based on the author's usual licensing practice. Otherwise, everyone could simply claim as much as they want which is definitely not working in court. It could even cause losing the cases when the claim amount is considered excessive by the court.

Please understand that we are a commission base company that only charge 30-45% commission when you have a won claim with us. From what we know, the price of image sales on Alamy is low. If we could only reference their price as the price reference of your claims, it is extremely difficult for us to invest resources on working on your claim.

I am regretted to inform you that we could not continue our cooperation. Should you have any questions or other invoices to prove that your charge normally higher prices for the license of your images. Please do not hesitate to contact me. Otherwise, your account will be deactivated tomorrow."

 

Gnans

[AlexG]

Did you come across one of your images having been stolen and then try to declare its value in your claim? I think using Alamy pricing is not necessarily it's value as the same image could sell much cheaper or much higher elsewhere, depending on the licensing method.

 

But it seems like if they won't pursue what you are paying them for, then it doesn't make sense to continue paying for no service.

[Sally]

1 minute ago, AlexG said:

Did you come across one of your images having been stolen and then try to declare its value in your claim? I think using Alamy pricing is not necessarily it's value as the same image could sell much cheaper or much higher elsewhere, depending on the licensing method.

 

But it seems like if they won't pursue what you are paying them for, then it doesn't make sense to continue paying for no service.

There is no charge for using Copytrack.

 

I had this problem as I rarely sell images directly. There are two options to calculate the possible fee and if you do not sell directly and therefore cannot prove value of past direct sales, then simply choose the mfm rather than the manual fee calculation. 

 

 

 

[Gnans]

9 hours ago, Sally said:

 then simply choose the mfm rather than the manual fee calculation. 

 

Hi Sally, could you provide information on what "mfm" is and how does that convince copytrack team. Thanks

[Sally]

1 hour ago, Gnans said:

Hi Sally, could you provide information on what "mfm" is and how does that convince copytrack team. Thanks

It’s on the Copytrack website

https://www.copytrack.com/questions-and-answers/