Stephen Haunts Posted September 13, 2013 Share Posted September 13, 2013 Hi All My latest batch of photos passed the other day and I have key worded them. The search engine looks like it has picked them up and they are available: http://www.alamy.com/stock-photography/BC846C1A-37AE-4B35-B8B1-4D37CA2FF8F3/1/Stephen%20Haunts.html When you zoom one of the latest batch the image doesn't display and says "Sorry,we didn't receive any image" Here is an example http://www.alamy.com/image-details-popup.asp?&n=NaN&imageid={05E4D417-652C-40CA-B047-CB705A4CE540} If I click on 'download preview' I get an ASP.NET exception message: An existing connection was forcibly closed by the remote hostIt only seems to be pictures in this current batch (52 images) all my others are fine. Very odd Steve Link to comment Share on other sites More sharing options...
Stephen Haunts Posted September 13, 2013 Author Share Posted September 13, 2013 btw, I have emailed technical support, but I thought I would ask you guys too :-) Link to comment Share on other sites More sharing options...
Hawgshooter Posted September 13, 2013 Share Posted September 13, 2013 Stephen, I noticed this too last night on the latest batch of images that are now searchable in my collection. It's still showing the same message now 12 hours later. Please share your reply from tech support when you hear back from them. Thanks, Marc Link to comment Share on other sites More sharing options...
JohnB Posted September 13, 2013 Share Posted September 13, 2013 Similar/same problem here: http://discussion.alamy.com/index.php?/topic/1012-some-image-thumbnails-cannot-be-zoomed/#entry13014 Link to comment Share on other sites More sharing options...
Hawgshooter Posted September 13, 2013 Share Posted September 13, 2013 Thanks John. I just noticed this happening recently. Didn't realize it was an ongoing issue. Very interested to hear what Alamy tech support has to say. Marc Link to comment Share on other sites More sharing options...
dov makabaw Posted September 14, 2013 Share Posted September 14, 2013 Check out the Forum. You need to advise MS. dov Link to comment Share on other sites More sharing options...
rsdphotography Posted September 15, 2013 Share Posted September 15, 2013 Hey guys, I recently uploaded images, passed QC , keyworded them and the thumbnails appeared later. When clicked, the message "We didn't receive image" came up. I emailed tech support, got a reply back asking for the codes of relevant images. Did this and a couple of hours later the problem was sorted. Don't know what the problem was .....anyway, keyworded some more and now same problem with those shots. Dunno if this is happening with many others..i'll contact Alamy next week. Interested to know if widespread. All best Link to comment Share on other sites More sharing options...
Lynn Palmer Posted September 15, 2013 Share Posted September 15, 2013 I haven't checked my entire portfolio but within the first two pages I came across one image that doesn't view properly DDH08P - RM . A couple other images from the same shoot also presented problems but eventually opened in the viewer. Is it necessary to flood customer service with individual service repair requests or will they pick up on the problem from this discussion thread and apply a global fix? Link to comment Share on other sites More sharing options...
Ed Rooney Posted September 15, 2013 Share Posted September 15, 2013 Everyone has been having this problem, folks. There are a couple of other posts about it. Best to tell MS. Link to comment Share on other sites More sharing options...
Stephen Haunts Posted September 15, 2013 Author Share Posted September 15, 2013 Glad I am not the only one. I have emailed MS but will have to wait until tomorrow as they don't work weekends :-) I hope they can sort it easily as it is affecting 52 images. I have had another batch go live this morning after key-wording and they are all fine. Link to comment Share on other sites More sharing options...
Ed Rooney Posted September 15, 2013 Share Posted September 15, 2013 MS sorted mine out right away. It's QC techies who do this, but we have our contact through MS. Don't worry—all will soon be right with the world. Cute baby! Link to comment Share on other sites More sharing options...
Stephen Haunts Posted September 16, 2013 Author Share Posted September 16, 2013 Hi This has now been resolved by MS. I told them the media ref id (from the track submission screen) and they regenerated the entire batch and the are now displaying correctly :-) So for anyone who encounters the same problem just contact MS with the media ref id. Here is their reply : Hi Stephen, It’s great to see that you are adding more content to your portfolio. Our technical team have regenerated the previews for all your images in the media OL2343977 which has resolved the below issue. Please let us know if you need any further assistance. Kind regards, Charles Peter Member Services Link to comment Share on other sites More sharing options...
Hawgshooter Posted September 16, 2013 Share Posted September 16, 2013 Had a message from Charles in my inbox this morning. Most of my images have been corrected by MS. Only two still displaying the error message. Alerted MS to the Ref's on each. Expect this to be cleared up soon. Marc Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.