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Experienced stocker photographers explain what I did wrong?


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11 hours ago, Alla Bama said:

I am flattered that I am at least prompted you to do something.

I have questioned refunds before. Usually its the 'thought they were buying the product' answer.

If that was the case, and the file wasn't downloaded and Alamy can see that, there can be no possible reason for refusing a refund.

Edited by Cryptoprocta
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7 hours ago, Cryptoprocta said:

I have questioned refunds before. Usually its the 'thought they were buying the product' answer.

If that was the case, and the file wasn't downloaded and Alamy can see that, there can be no possible reason for refusing a refund.

 

If so, it might avoid confusion if Alamy stopped adding PU licence invoices to our accounts until after a download has occurred.

 

Mark

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