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Phil Robinson

Personal and presentation refunds.

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Please make 'personal use' and 'presentation and newsletters' sales UNREFUNDABLE.

There is absolutely no way of knowing whether an image has been used after it has been downloaded (and refunded).

Obviously it would have to be made very clear to customers before they pay that the sale could not be refunded, and that if they buy a pic of a Ferrari, they are buying the licence to use the image and not a £200,000 sportscar, which seems to be excuse given for most refunds.

And if a company spend $10 on an image for a Powerpoint, it is not unreasonable to expect them to write off the $10 if the presentation disappointingly never comes to fruition.


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