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Image zoomed, licensed, used on line, then refunded?


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Looking for help on this issue:

 

My image KPFF2T was both zoomed and licensed for $50 on 3 May 2018, then used on line on 7 May, 2018.  But the license was then refunded on 10 May 2018.

 

I sent an email to contributors@alamy.com on 17 May 2018, but have not received a response.

 

Any suggestions on what I should do next?

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17 hours ago, Dave Nelson said:

 

I sent an email to contributors@alamy.com on 17 May 2018, but have not received a response.

 

 

Are you sure? I always get an automated response then a detailed reply within the day. Maybe check your junk folder.

Or it may soon be relicensed with different details, although that usually appears at the same time as the refund.

Edited by spacecadet
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