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Wait Time For Unreported Sales

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I contacted MS back in September 2015 about an unreported sale and got their usual wait for three months reply. Contacted them after 4 months, said they would get back to me, its now five months and still no sale reported on my account. Its only an editorial webpage usage, so I won't be much better off even when/if the sale is reported, but curious to know if other contributors have had unreported sales (probably legit) taking 5 months (or more?) to appear in their accounts?

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